governments without boundaries serving citizens in a digital world
Download
Skip this Video
Download Presentation
Governments Without Boundaries Serving Citizens in a Digital World

Loading in 2 Seconds...

play fullscreen
1 / 17

Government of Canada Gouvernement du Canada - PowerPoint PPT Presentation


  • 832 Views
  • Uploaded on

Governments Without Boundaries Serving Citizens in a Digital World Presentation to e-Governance Task Force June 6, 2001 Michelle d’Auray Chief Information Officer Government of Canada Government Services in Canada -- an overview The Government of Canada is a large and complex organization

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Government of Canada Gouvernement du Canada' - jaden


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
governments without boundaries serving citizens in a digital world

Governments Without BoundariesServing Citizens in a Digital World

Presentation to

e-Governance Task Force

June 6, 2001

Michelle d’Auray

Chief Information Officer

Government of Canada

government services in canada an overview
Government Services in Canada -- an overview
  • The Government of Canada is a large and complex organization
    • 126 federal departments and agencies responsible for over 1,600 programs and services
  • All levels provide services that touch the lives of Canadians on a daily basis, for example
    • Federal -- Income Security, Business Services, Passports
    • Provincial -- Health, Education, Permits (driver’s licence, hunting & fishing)
    • Municipal -- Water, Utilities, Libraries, Community Services
the government of canada s commitment
The Government of Canada’s commitment...

“The Government will continue to work toward putting its services on-line by 2004, to better connect with citizens.”

Speech from the Throne

January 30, 2001

“This goal sends a clear signal that we mean to ... harness the potential of the Internet.”

Prime Minister Jean Chrétien

February 2, 2001

…to smart government

slide4

Accessibility

Service Canada

Quality and Satisfaction

Service

Improvement

In-Person

Telephone

Internet

EnablingPlatform

Government On-Line

Government On-Line supports...

…service delivery transformation across all channels

government on line means
Better service to Canadians -- anywhere, anytime

Giving Canadian businesses a competitive advantage

Supporting public service renewal

Positioning Canada as an innovative, on-line country

Government On-Line means...

…using technology for the benefit of all Canadians

government on line responds to

Internet Use in Canada

Government On-Line responds to...

Government and Internet

  • 63% of Canadians (84.5% of youth) recently used the Internet

Canada Information Office, January 2001

Statistics Canada, 2000

  • Canadians spend the most time on-line in the world (5.1 hours per week)

PricewaterhouseCoopers, Fall 2000

  • 69% of SMEs and almost 100% of larger enterprises use the Internet

CFIB, August 2000

  • In the last three months, 44% of Internet users visited a government web site

Canada Information Office, January 2001

  • 72% of Canadians support the move to electronic government

Ekos, Fall 2000

  • 87% believe greater use of Internet / e-mail will improve access to government information and services

Environics, January 2001

…growing Internet use in Canada

we need to make it easier for canadians
We need to make it easier for Canadians...
  • Canadians must visit more than one level of government to get services on-line
  • 69% say knowing where to start is the biggest challenge in getting government services
  • 67% of Internet users say they should be able to apply for services from different levels of government through one website
  • 78% believe that the Internet will have a positive impact on the coordination of services between levels of government
  • 72% believe the Internet will give Canadians a greater say in decision-making

…to access services regardless of jurisdiction

jurisdictions are at different stages of e government

Key factors for success:

Jurisdictions are at different stages of e-government...
  • Leadership
  • Targets
  • Governance
  • Common infrastructure & standards
  • Updated legislative and policy framework
  • Communications & engagement
  • Strategic investment

….but are all focused on common priorities

a corporate approach is essential
A corporate approach is essential...
  • Clear political and senior administrative accountabilities for government-wide targets
  • Corporate co-ordination of government action plan
  • Departmental leads assigned to develop government-wide business processes
  • Departmental GOL leads to deliver on departmental accountabilities
  • Common framework and metrics and centralized monitoring
  • Consultation, collaboration and partnerships with key stakeholders
  • Timely, transparent, proactive communications

…to ensure success

a sound governance approach with clear accountabilities
A sound governance approach with clear accountabilities...
  • Committee of Ministers (Treasury Board) acts as the management board
  • Responsible Minister to appoint External Advisory Committee
  • Committee of department heads provides oversight function
  • CIO co-ordinates government plans, provides common framework & metrics and monitors progress
  • Department heads accountable for delivering through accountability accords (28 core departments)
  • GOL leads to ensure horizontal approaches within departments

…will ensure that GOL objectives are met

slide11

Governments across Canada...

…are moving toward e-government

how do we coordinate across jurisdictions
How do we coordinate across jurisdictions?
  • Through forums like the Public Sector Chief Information Officer Council and the Public Sector Service Delivery Council, seize opportunities to work together across levels of government in Canada to:
    • test innovative service delivery options
    • build common solutions to key policy issues (security, privacy)
    • share experiences and best practices
    • develop common measurement tool for service delivery
  • Establish joint websites to feature best practices and lessons learned
  • Participate in cross-jurisdictional / multi-sectoral events to foster collaboration
common strategies across jurisdictions information sharing
Common strategies across jurisdictions - information sharing
  • Connectedness
  • Electronic commerce
  • Critical mass of services on-line
  • Common business processes
  • Common IM/IT Infrastructure
  • Human resources
  • Public/private sector partnerships
interjurisdictional gol initiatives pilots under way
Interjurisdictional GOL initiatives / pilots under way

Health Information Network

  • Partnership between three levels of government, community associations, health organizations

Canada-Ontario Business Registration Authentication

  • Pilot to test public key infrastructure

Canada Customs and Revenue Agency

  • Joint individual tax returns (with 9 provinces, 3 territories)
  • Corporate income tax (2 provinces)
  • Business registration (4 provinces)
emerging gol opportunities across canadian jurisdictions
Emerging GOL opportunities across Canadian jurisdictions
  • Common business processes (i.e. lost wallet, change of address, business registration, business start-up)
  • Information Management framework
  • Authentification framework (including technical interoperability)
  • Critical information and infrastructure protection
  • Common measurement tool for service standards and benchmarking on-line progress
  • Common tool kits (i.e. privacy impact assessment, best practices for ESD on shared web site)
  • On-line procurement (opportunities for shared service)
emerging gol opportunities internationally
Emerging GOL opportunities internationally
  • Exchange of information and best practices
  • Interjurisdictional interoperability
    • Trilateral (Canada-US-Mexico)
    • PKI forum
    • Private sector (i.e. ITAC-ITAA)
  • North America as geographic basis for cross-border service initiatives
governments without boundaries serving citizens in a digital world17

Governments Without BoundariesServing Citizens in a Digital World

Presentation to

e-Governance Task Force

June 6, 2001

Michelle d’Auray

Chief Information Officer

Government of Canada

ad