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Governments Without Boundaries Serving Citizens in a Digital World Presentation to e-Governance Task Force June 6, 2001 Michelle d’Auray Chief Information Officer Government of Canada Government Services in Canada -- an overview The Government of Canada is a large and complex organization

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Governments without boundaries serving citizens in a digital world l.jpg

Governments Without BoundariesServing Citizens in a Digital World

Presentation to

e-Governance Task Force

June 6, 2001

Michelle d’Auray

Chief Information Officer

Government of Canada


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Government Services in Canada -- an overview

  • The Government of Canada is a large and complex organization

    • 126 federal departments and agencies responsible for over 1,600 programs and services

  • All levels provide services that touch the lives of Canadians on a daily basis, for example

    • Federal -- Income Security, Business Services, Passports

    • Provincial -- Health, Education, Permits (driver’s licence, hunting & fishing)

    • Municipal -- Water, Utilities, Libraries, Community Services


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The Government of Canada’s commitment...

“The Government will continue to work toward putting its services on-line by 2004, to better connect with citizens.”

Speech from the Throne

January 30, 2001

“This goal sends a clear signal that we mean to ... harness the potential of the Internet.”

Prime Minister Jean Chrétien

February 2, 2001

…to smart government


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Accessibility

Service Canada

Quality and Satisfaction

Service

Improvement

In-Person

Telephone

Internet

EnablingPlatform

Government On-Line

Government On-Line supports...

…service delivery transformation across all channels


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Better service to Canadians -- anywhere, anytime

Giving Canadian businesses a competitive advantage

Supporting public service renewal

Positioning Canada as an innovative, on-line country

Government On-Line means...

…using technology for the benefit of all Canadians


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Internet Use in Canada

Government On-Line responds to...

Government and Internet

  • 63% of Canadians (84.5% of youth) recently used the Internet

    Canada Information Office, January 2001

    Statistics Canada, 2000

  • Canadians spend the most time on-line in the world (5.1 hours per week)

    PricewaterhouseCoopers, Fall 2000

  • 69% of SMEs and almost 100% of larger enterprises use the Internet

    CFIB, August 2000

  • In the last three months, 44% of Internet users visited a government web site

    Canada Information Office, January 2001

  • 72% of Canadians support the move to electronic government

    Ekos, Fall 2000

  • 87% believe greater use of Internet / e-mail will improve access to government information and services

    Environics, January 2001

…growing Internet use in Canada


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We need to make it easier for Canadians...

  • Canadians must visit more than one level of government to get services on-line

  • 69% say knowing where to start is the biggest challenge in getting government services

  • 67% of Internet users say they should be able to apply for services from different levels of government through one website

  • 78% believe that the Internet will have a positive impact on the coordination of services between levels of government

  • 72% believe the Internet will give Canadians a greater say in decision-making

…to access services regardless of jurisdiction


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Key factors for success:

Jurisdictions are at different stages of e-government...

  • Leadership

  • Targets

  • Governance

  • Common infrastructure & standards

  • Updated legislative and policy framework

  • Communications & engagement

  • Strategic investment

….but are all focused on common priorities


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A corporate approach is essential...

  • Clear political and senior administrative accountabilities for government-wide targets

  • Corporate co-ordination of government action plan

  • Departmental leads assigned to develop government-wide business processes

  • Departmental GOL leads to deliver on departmental accountabilities

  • Common framework and metrics and centralized monitoring

  • Consultation, collaboration and partnerships with key stakeholders

  • Timely, transparent, proactive communications

…to ensure success


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A sound governance approach with clear accountabilities...

  • Committee of Ministers (Treasury Board) acts as the management board

  • Responsible Minister to appoint External Advisory Committee

  • Committee of department heads provides oversight function

  • CIO co-ordinates government plans, provides common framework & metrics and monitors progress

  • Department heads accountable for delivering through accountability accords (28 core departments)

  • GOL leads to ensure horizontal approaches within departments

…will ensure that GOL objectives are met


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Governments across Canada...

…are moving toward e-government


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How do we coordinate across jurisdictions?

  • Through forums like the Public Sector Chief Information Officer Council and the Public Sector Service Delivery Council, seize opportunities to work together across levels of government in Canada to:

    • test innovative service delivery options

    • build common solutions to key policy issues (security, privacy)

    • share experiences and best practices

    • develop common measurement tool for service delivery

  • Establish joint websites to feature best practices and lessons learned

  • Participate in cross-jurisdictional / multi-sectoral events to foster collaboration


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Common strategies across jurisdictions - information sharing

  • Connectedness

  • Electronic commerce

  • Critical mass of services on-line

  • Common business processes

  • Common IM/IT Infrastructure

  • Human resources

  • Public/private sector partnerships


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Interjurisdictional GOL initiatives / pilots under way

Health Information Network

  • Partnership between three levels of government, community associations, health organizations

    Canada-Ontario Business Registration Authentication

  • Pilot to test public key infrastructure

    Canada Customs and Revenue Agency

  • Joint individual tax returns (with 9 provinces, 3 territories)

  • Corporate income tax (2 provinces)

  • Business registration (4 provinces)


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Emerging GOL opportunities across Canadian jurisdictions

  • Common business processes (i.e. lost wallet, change of address, business registration, business start-up)

  • Information Management framework

  • Authentification framework (including technical interoperability)

  • Critical information and infrastructure protection

  • Common measurement tool for service standards and benchmarking on-line progress

  • Common tool kits (i.e. privacy impact assessment, best practices for ESD on shared web site)

  • On-line procurement (opportunities for shared service)


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Emerging GOL opportunities internationally

  • Exchange of information and best practices

  • Interjurisdictional interoperability

    • Trilateral (Canada-US-Mexico)

    • PKI forum

    • Private sector (i.e. ITAC-ITAA)

  • North America as geographic basis for cross-border service initiatives


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Governments Without BoundariesServing Citizens in a Digital World

Presentation to

e-Governance Task Force

June 6, 2001

Michelle d’Auray

Chief Information Officer

Government of Canada


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