California lifeline telephone program
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California LifeLine Telephone Program - PowerPoint PPT Presentation

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California LifeLine Telephone Program. Program Goals. Promote LifeLine Statewide to: Increase Awareness Increase Enrollment in LifeLine Achieve Telephone Service For All Californians Encourage Access To Affordable Basic Residential Telephone Service. What is California LifeLine?.

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Program Goals

Promote LifeLine Statewide to:

  • Increase Awareness

  • Increase Enrollment in LifeLine

  • Achieve Telephone Service For All Californians

  • Encourage Access To Affordable Basic Residential Telephone Service

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What is California LifeLine?

  • Telephone Program Giving Discounts For Local Home Phone Service

  • Offered By All TelephoneCarriers That Provide Home Phone Service

  • Available To All Eligible California Residents

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  • California LifeLine, it’s for you!

  • Local home phone service for less than 25 cents a day

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Benefits of Home Phone Service

Allows Dependable Access to:

  • Friends and Family

  • Children’s Schools

  • Job Opportunities

  • Health and Emergency Services

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Eligibility Requirements

  • Customer is not a dependent on someone else’s tax return

  • Phone line for primary residence only

  • Only one discounted phone line per household, except TTY clients

  • Residency status not required

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Eligibility Methods

  • Program Eligibility

    • Easiest

    • Quickest, if done online

  • Income Eligibility

    • Documents required

    • Supporting documents must be mailed

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Method 1 Program Based

No documents required for accepted programs

  • Medicaid/Medi-Cal

  • Low Income Home Energy Assistance Program (LIHEAP)

  • Supplemental Security Income (SSI)

  • Federal Public Housing Assistance or Section 8

  • Food Stamps or Supplemental Nutrition Assistance Program (SNAP)

  • Women, Infants and Children Program (WIC)

  • Healthy Families Category A

  • National School Lunch's FREE Lunch Program (NSL)

  • Temporary Assistance for Needy Families (TANF)

    1.  California Work Opportunity and Responsibility to Kids (CalWORKs)

    2.  Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)

    3.  Welfare-to-Work (WTW)

    4.  Greater Avenues for Independence (GAIN)  

  • Tribal TANF

  • Bureau of Indian Affairs General Assistance

  • Head Start Income Eligible (Tribal Only)

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Method 2 Income Based

Must Be Documented

Income Guidelines

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Enrollment Process

  • Client calls Telephone Company to enroll

  • Program Administrator sends Certification Form

    • Pin number permits applying online if program eligible

    • All may return form by mail

  • Form MUST be returned within 30 days

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Enrollment Process Continued

  • Eligibility is then approved or denied

  • Customer will be charged the regular rates if customer:

    • Doesn’t return forms on time

    • Is determined ineligible

  • Annual renewal is required

  • Random audits are performed

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How can you help?

  • Tell your clients about the program

  • Provide California LifeLine brochures

  • Set expectations for :

    • Eligibility by program method

    • Importance of returning forms

  • Tell them where to get more assistance

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Additional Help

LifeLine Call Center - (866) 272-0357

  • Assists consumers in 12 languages- English, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog, or Vietnamese, as well as Teletypewriter (TTY) callers

  • Provides list of carriers serving their area

  • Transfers eligible consumers to carriers

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Your customers will find…

  • Information in 8 languages

    • English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY

  • Enrollment information

    • Enrollment instructions

    • Eligibility requirements

    • Method 1 accepted programs

    • Method 2 income guidelines

    • Sample forms and instructions

    • Certification form for new enrollees

    • Verification form for annual renewal

  • Option to enroll online via program-based method with PIN

  • Status of LifeLine application

  • Option to cancel LifeLine if no longer eligible

  • Frequently Asked Questions

  • Link to the CPUC’s website

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LifeLine BrochureOrders

Available in the following languages:

  • English

  • Cambodian

  • Chinese

  • Hmong

  • Korean

  • Laotian

  • Russian

  • Spanish

  • Tagalog

  • Vietnamese