California lifeline telephone program l.jpg
This presentation is the property of its rightful owner.
Sponsored Links
1 / 18

California LifeLine Telephone Program PowerPoint PPT Presentation


  • 402 Views
  • Updated On :
  • Presentation posted in: General

California LifeLine Telephone Program. Program Goals. Promote LifeLine Statewide to: Increase Awareness Increase Enrollment in LifeLine Achieve Telephone Service For All Californians Encourage Access To Affordable Basic Residential Telephone Service. What is California LifeLine?.

Download Presentation

California LifeLine Telephone Program

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


California lifeline telephone program l.jpg

California LifeLine Telephone Program


Program goals l.jpg

Program Goals

Promote LifeLine Statewide to:

  • Increase Awareness

  • Increase Enrollment in LifeLine

  • Achieve Telephone Service For All Californians

  • Encourage Access To Affordable Basic Residential Telephone Service


What is california lifeline l.jpg

What is California LifeLine?

  • Telephone Program Giving Discounts For Local Home Phone Service

  • Offered By All TelephoneCarriers That Provide Home Phone Service

  • Available To All Eligible California Residents


Messages l.jpg

Messages

  • California LifeLine, it’s for you!

  • Local home phone service for less than 25 cents a day


Benefits of home phone service l.jpg

Benefits of Home Phone Service

Allows Dependable Access to:

  • Friends and Family

  • Children’s Schools

  • Job Opportunities

  • Health and Emergency Services


California lifeline discounts l.jpg

California LifeLine Discounts


California lifeline discounts7 l.jpg

California LifeLine Discounts


California lifeline discounts8 l.jpg

California LifeLine Discounts


Eligibility requirements l.jpg

Eligibility Requirements

  • Customer is not a dependent on someone else’s tax return

  • Phone line for primary residence only

  • Only one discounted phone line per household, except TTY clients

  • Residency status not required


Eligibility methods l.jpg

Eligibility Methods

  • Program Eligibility

    • Easiest

    • Quickest, if done online

  • Income Eligibility

    • Documents required

    • Supporting documents must be mailed


Method 1 program based l.jpg

Method 1 Program Based

No documents required for accepted programs

  • Medicaid/Medi-Cal

  • Low Income Home Energy Assistance Program (LIHEAP)

  • Supplemental Security Income (SSI)

  • Federal Public Housing Assistance or Section 8

  • Food Stamps or Supplemental Nutrition Assistance Program (SNAP)

  • Women, Infants and Children Program (WIC)

  • Healthy Families Category A

  • National School Lunch's FREE Lunch Program (NSL)

  • Temporary Assistance for Needy Families (TANF)

    1.  California Work Opportunity and Responsibility to Kids (CalWORKs)

    2.  Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)

    3.  Welfare-to-Work (WTW)

    4.  Greater Avenues for Independence (GAIN)  

  • Tribal TANF

  • Bureau of Indian Affairs General Assistance

  • Head Start Income Eligible (Tribal Only)


Method 2 income based l.jpg

Method 2 Income Based

Must Be Documented

Income Guidelines


Enrollment process l.jpg

Enrollment Process

  • Client calls Telephone Company to enroll

  • Program Administrator sends Certification Form

    • Pin number permits applying online if program eligible

    • All may return form by mail

  • Form MUST be returned within 30 days


Enrollment process continued l.jpg

Enrollment Process Continued

  • Eligibility is then approved or denied

  • Customer will be charged the regular rates if customer:

    • Doesn’t return forms on time

    • Is determined ineligible

  • Annual renewal is required

  • Random audits are performed


How can you help l.jpg

How can you help?

  • Tell your clients about the program

  • Provide California LifeLine brochures

  • Set expectations for :

    • Eligibility by program method

    • Importance of returning forms

  • Tell them where to get more assistance


Additional help l.jpg

Additional Help

LifeLine Call Center - (866) 272-0357

  • Assists consumers in 12 languages- English, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog, or Vietnamese, as well as Teletypewriter (TTY) callers

  • Provides list of carriers serving their area

  • Transfers eligible consumers to carriers


Www californialifeline com l.jpg

www.californialifeline.com

Your customers will find…

  • Information in 8 languages

    • English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY

  • Enrollment information

    • Enrollment instructions

    • Eligibility requirements

    • Method 1 accepted programs

    • Method 2 income guidelines

    • Sample forms and instructions

    • Certification form for new enrollees

    • Verification form for annual renewal

  • Option to enroll online via program-based method with PIN

  • Status of LifeLine application

  • Option to cancel LifeLine if no longer eligible

  • Frequently Asked Questions

  • Link to the CPUC’s website


Lifeline brochure orders l.jpg

LifeLine BrochureOrders

Available in the following languages:

  • English

  • Cambodian

  • Chinese

  • Hmong

  • Korean

  • Laotian

  • Russian

  • Spanish

  • Tagalog

  • Vietnamese


  • Login