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The Adaptable Leader

The Adaptable Leader. ASSE October 14, 2011. Presented by: Bill Bonham and Joe Feest. An Overview. Assess your personal communication style Listen assertively to assess member / customer needs & adapt to your member / customer style.

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The Adaptable Leader

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  1. The Adaptable Leader ASSE October 14, 2011 Presented by: Bill Bonham and Joe Feest

  2. An Overview • Assess your personal communication style • Listen assertively to assess member / customer needs & adapt to your member / customer style. • Understand how your leadership style correlates to your communication style. • Make it all work together!

  3. Communication Styles Questionnaire

  4. Communication Styles Questionnaire 6 — 3 — 1 — 0 A. When I am working with another person on… _____ 1. Express his/her ideas directly… _____ 2. Be pleasant and sensitive… _____ 3. Be systematic in his/her thinking… _____ 4. Have a results oriented approach… 6 3 0 1

  5. Communication Styles Questionnaire • _____ 33. I am a physically active… • or _____ 34. I am a mentally active… • _____ 35. I am systematic… • or _____ 36. I am sociable… • _____ 37. I am methodical… • or _____ 38. I am task oriented… 0 5 4 1 2 3

  6. Communication Styles Questionnaire You have up to 15 minutes, if you need it, to fill out the questionnaire. You will do yourself a favor if you answer honestly.

  7. Communication Styles Questionnaire 6 — 3 — 1 — 0 A. When I am working with another person on… _____ 1. Express his/her ideas directly… _____ 2. Be pleasant and sensitive… _____ 3. Be systematic in his/her thinking… _____ 4. Have a results oriented approach… 6 3 0 1

  8. Communication Styles--Scoring Expressive Analytical Amiable Driving A) 1 = 3 = 2 = 4 = B) 7 = 5 = 8 = 6 = ____ ____ ____ ____ Primary Style = ___________ Back-up Style = __________ 6 3 0 1 42 18 24 36 Expressive Amiable

  9. Communication Style Model LOW SOCIAL Analytical Driver Controls emotional expressions Highly structured environment Preoccupied Questioning Aloof Disciplined Appears quite busy Gives impression of not listening Voices strong opinions Serious attitude Frank Determined Bold LOW DOMINANCE HIGH DOMINANCE Sociable Spontaneous Stimulating Dynamic Unstructured Personable Excitable Informal Appears quite active Expresses emotional opinions Warm Reserved Passive Relaxed Softhearted Listens attentively Deliberate manner Avoids use of power Patient Sensitive Amiable Expressive HIGH SOCIAL

  10. Quick Reference Chart

  11. How Can You Identify Your Member’s / Customer’s Communication Style?

  12. How Would You Adjust Your Leadership Style…? What would be part of your “opening phrase…?”

  13. Thank you!Bill & Joe

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