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Quality Assurance Officer Course. District Chief Mike McAdams Montgomery County Fire Rescue Services. Quality Assurance Officer Course Design.

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Quality Assurance Officer Course

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Quality assurance officer course l.jpg

Quality Assurance Officer Course

District Chief Mike McAdams

Montgomery County

Fire Rescue Services


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Quality Assurance Officer Course Design

  • Vision – To provide a foundation of information, process and resources for the Quality Assurance Officer (QAO) and those involved in Quality Assurance/Quality Improvement activities.


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Quality Assurance Officer

  • Objectives

  • Review the regulation, law, policy or procedure that provides direction, responsibility and authority to the QAO.

  • Provide an information model to educate the system about QA.

  • Provide definitions about QA.


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Quality Assurance Officer

  • Provide a job description for the QAO.

  • Provide a guide to fact finding for the QAO.


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Quality Assurance Officer

  • Provide an introduction to gathering, analysis, dissemination, and application of data.

  • Provide a sampling of customer service measurement tools.


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Quality Assurance Officer

8. Define the role and position of the Medical Director in your organization.


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Quality Assurance Officer

Document Review

Regulation COMAR Title 30

Policy/Procedure

NFA: Developing effective SOP’s for Fire and EMS Departments


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Quality Assurance Officer

  • Title 30 components

  • Medical Director

  • Quality Assurance Plan

  • Medical Review Committee


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Quality Assurance Officer

  • Think outside your organization

  • Stake Holders

  • Identify them

  • Partner with them

  • Incorporate them into the plan


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Quality Assurance Officer

Educational Process

Awareness

Integration

bottom to top

Expectations - put it in writing


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Quality Assurance Officer

  • Application put it in writing

  • Resource:

  • Informational Bulletin

  • PPT presentation


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Quality Assurance Officer

Quality Assurance Definitions

What are you talking about?

Handout

Reference NHTSA Leadership Guide to Quality Assurance


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Quality Assurance Officer

Quality Assurance Officer

Job Description

Review written model


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Quality Assurance Officer

Fact Finding

“ Just the Facts”

Reference: Fact Finding Handout

Resource: Council on Education


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Quality Assurance Officer

  • Fact Finding

  • Local Authority/Responsibility

  • MIEMSS “I’m not touching that!”


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Quality Assurance Officer

  • Confidentiality

  • Non-Discoverability


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Quality Assurance Officer

Customer Service

“Measuring what we do”

“Say what you are going to do

Do what you say

Measure it

Publish it”


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Quality Assurance Officer

  • Customer Service

    • Mail Out survey

    • Telephone survey

    • Focus Group

  • Linking the information back to the system and provider.


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Quality Assurance Officer

Role of the Medical Director

Oversight

Direct- specific event

Indirect- trends in the system


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Quality Assurance Officer

  • Field Presence

  • Chain of Command

  • Communication to system


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Quality Assurance Officer

  • Remedial Education

  • Written Project

  • Training (class)

  • Drill


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Quality Assurance Officer

Remedial Education

VS

Discipline


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Quality Assurance Officer

Data

Fire Data Analysis

FEMA Fire Data Analysis Handbook


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Quality Assurance Officer

  • Managing For Results (MFR)

  • Performance Indicators (IAFF)


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Quality Assurance Officer

  • Where do I get Information about QA/QI, investigations, etc?

  • List attached


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Quality Assurance Officer

  • Questions/Comments


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Quality Assurance Officer

  • Contacts

  • District Chief Mike McAdams

  • Montgomery County Fire Rescue

  • 101 Monroe Street 12 th Floor

  • Rockville, Maryland 20850

  • 240-777-2425

  • [email protected]


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