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Employee Training and Development. What is Training & Development?. Helping organizations solve problems through employee training: A planned effort to facilitate the learning , retention and transfer of job-related behavior. ASTD: http://www.astd.org. Who receives training?.

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Employee Training and Development

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Employee training and development l.jpg

Employee Training and Development


What is training development l.jpg

What is Training & Development?

  • Helping organizations solve problems through employee training:

    • A planned effort to facilitate the learning, retention and transfer of job-related behavior.

  • ASTD: http://www.astd.org


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Who receives training?

  • Examples

    • New employees, customer service training, communication skills, team training management skills, diversity training, conflict resolution.

  • QG: How does new information and communication technology affect training?


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Adult Learning Theories

  • Social Learning Theory (Bandura)

    • Learning through observing

    • Modeling behavior

    • Examples


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Important factors of Training Success

  • Employee Readiness

  • Transfer of Training


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Employee Characteristics for Readiness

  • Ability

  • Attitudes and Motivation

  • Learning Styles


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Transfer of Training Issues

  • Improve job performance

  • Materials learned in training used on job

  • Level of Transfer

    • Zero!

    • Positive

    • Negative


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Design Factors & Transfer of Training

  • Feedback

  • General Principles

  • Identical Elements

  • Overlearning

  • Sequencing

    • Part vs. Whole

    • Massed vs. Spaced


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Work Environment & Transfer

  • Reasons for Failure

    • Training dissimilar to job

    • Trained behavior not supported on job

    • Trained behavior not often needed


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How to do Training and Development

  • Needs assessment

  • Set Objectives

  • Training Design

  • Deliver the training

  • Evaluation


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How to do a Training Needs Assessment

  • Organizational Analysis

    • Organizational functioning, problems and goals

    • Benefits of training to the organization

  • Job or Task Analysis

    • Work that needs to be done

  • Person Analysis

    • What employees can do

    • What they should be able to do


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Setting the Training Goals

  • Establish training goals

  • Set Behavioral objectives to reach goals

    • What must be learned?

    • Measurable Behaviors


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Training Development

  • Develop training tasks to meet objectives

    • Content

    • Designing HOW to present the material to the employees so they learn it and it transfers to the job.


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Training Methods: In house

  • On the job training

  • Apprenticeship

  • Vestibule Training

    • Next to actual work site and hands-on experience

  • Job Rotation

    • Target all employees

    • Leadership track

  • QG: Experiences and effectiveness?


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Training Methods: Off-Site

  • Lecturing

  • Behavioral modeling

  • Simulations

  • Computer assisted training

  • QG: Experiences and effectiveness?


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Training Methods: Management

  • Case Studies

  • Role playing

  • Experiential management “games” and simulations

    • Blindfolded rope

  • Conferences

    • Facilitated open discussions


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Training Methods: Management

  • Mentoring

    • Traditional, Step-ahead, Peer

    • Informal vs. formal

  • Coaching

  • QG: Why are management training methods different from other forms of training? Turn in!


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Review of Training & Development

  • Needs assessment

  • Set Objectives

  • Training Design

  • Deliver the training

  • Evaluation


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Evaluation Measures

  • Training Criteria:

    • Reaction

    • Learning

  • Performance Criteria:

    • Behavioral

    • Results

  • CHOOSE one (or more!)


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Design of Evaluation Study

  • One Group

  • Basic experimental Designs

  • Quasi-Experimental Designs

    • Solomon 4 group design


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