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Employee Training and Development. What is Training & Development?. Helping organizations solve problems through employee training: A planned effort to facilitate the learning , retention and transfer of job-related behavior. ASTD: http://www.astd.org. Who receives training?.

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Presentation Transcript
what is training development
What is Training & Development?
  • Helping organizations solve problems through employee training:
    • A planned effort to facilitate the learning, retention and transfer of job-related behavior.
  • ASTD: http://www.astd.org
who receives training
Who receives training?
  • Examples
    • New employees, customer service training, communication skills, team training management skills, diversity training, conflict resolution.
  • QG: How does new information and communication technology affect training?
adult learning theories
Adult Learning Theories
  • Social Learning Theory (Bandura)
    • Learning through observing
    • Modeling behavior
    • Examples
important factors of training success
Important factors of Training Success
  • Employee Readiness
  • Transfer of Training
employee characteristics for readiness
Employee Characteristics for Readiness
  • Ability
  • Attitudes and Motivation
  • Learning Styles
transfer of training issues
Transfer of Training Issues
  • Improve job performance
  • Materials learned in training used on job
  • Level of Transfer
    • Zero!
    • Positive
    • Negative
design factors transfer of training
Design Factors & Transfer of Training
  • Feedback
  • General Principles
  • Identical Elements
  • Overlearning
  • Sequencing
    • Part vs. Whole
    • Massed vs. Spaced
work environment transfer
Work Environment & Transfer
  • Reasons for Failure
    • Training dissimilar to job
    • Trained behavior not supported on job
    • Trained behavior not often needed
how to do training and development
How to do Training and Development
  • Needs assessment
  • Set Objectives
  • Training Design
  • Deliver the training
  • Evaluation
how to do a training needs assessment
How to do a Training Needs Assessment
  • Organizational Analysis
    • Organizational functioning, problems and goals
    • Benefits of training to the organization
  • Job or Task Analysis
    • Work that needs to be done
  • Person Analysis
    • What employees can do
    • What they should be able to do
setting the training goals
Setting the Training Goals
  • Establish training goals
  • Set Behavioral objectives to reach goals
    • What must be learned?
    • Measurable Behaviors
training development
Training Development
  • Develop training tasks to meet objectives
    • Content
    • Designing HOW to present the material to the employees so they learn it and it transfers to the job.
training methods in house
Training Methods: In house
  • On the job training
  • Apprenticeship
  • Vestibule Training
    • Next to actual work site and hands-on experience
  • Job Rotation
    • Target all employees
    • Leadership track
  • QG: Experiences and effectiveness?
training methods off site
Training Methods: Off-Site
  • Lecturing
  • Behavioral modeling
  • Simulations
  • Computer assisted training
  • QG: Experiences and effectiveness?
training methods management
Training Methods: Management
  • Case Studies
  • Role playing
  • Experiential management “games” and simulations
    • Blindfolded rope
  • Conferences
    • Facilitated open discussions
training methods management17
Training Methods: Management
  • Mentoring
    • Traditional, Step-ahead, Peer
    • Informal vs. formal
  • Coaching
  • QG: Why are management training methods different from other forms of training? Turn in!
review of training development
Review of Training & Development
  • Needs assessment
  • Set Objectives
  • Training Design
  • Deliver the training
  • Evaluation
evaluation measures
Evaluation Measures
  • Training Criteria:
    • Reaction
    • Learning
  • Performance Criteria:
    • Behavioral
    • Results
  • CHOOSE one (or more!)
design of evaluation study
Design of Evaluation Study
  • One Group
  • Basic experimental Designs
  • Quasi-Experimental Designs
    • Solomon 4 group design
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