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E-Commerce: The Second Wave Fifth Annual Edition Chapter 9: Electronic Commerce Software Objectives In this chapter, you will learn about: Finding and evaluating Web hosting services Basic functions of electronic commerce software Web Hosting Alternatives Self-hosting

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E-Commerce: The Second Wave Fifth Annual Edition

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E commerce the second wave fifth annual edition l.jpg

E-Commerce: The Second Wave Fifth Annual Edition

Chapter 9:

Electronic Commerce Software


Objectives l.jpg

Objectives

In this chapter, you will learn about:

  • Finding and evaluating Web hosting services

  • Basic functions of electronic commerce software

E-Commerce: The Second Wave, Fifth Annual Edition


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Web Hosting Alternatives

  • Self-hosting

    • Running servers in-house

  • Commerce service providers (CSPs)

    • Provide Internet access to companies and individuals

    • Offer

      • Web hosting services

      • Web server management and the renting of application software

E-Commerce: The Second Wave, Fifth Annual Edition


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Web Hosting Alternatives (Continued)

  • Shared hosting

    • Client’s Web site is on a server that hosts other Web sites simultaneously

  • Dedicated hosting

    • Service provider makes a Web server available to client

E-Commerce: The Second Wave, Fifth Annual Edition


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The List Web Host Directory

E-Commerce: The Second Wave, Fifth Annual Edition


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Basic Functions of Electronic Commerce

  • All electronic commerce solutions must provide

    • A catalog display

    • Shopping cart capabilities

    • Transaction processing

E-Commerce: The Second Wave, Fifth Annual Edition


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Basic Functions of Electronic Commerce (Continued)

  • Additional software components

    • Middleware

    • Application integration

    • Web services

    • Integration with enterprise resource planning (ERP) software

    • Supply chain management (SCM) software

E-Commerce: The Second Wave, Fifth Annual Edition


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Catalog Display

  • Catalog

    • Listing of goods and services

  • Static catalog

    • Simple list written in HTML that appears on a Web page

  • Dynamic catalog

    • Stores information about items in a database

E-Commerce: The Second Wave, Fifth Annual Edition


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SmallElectronic Commerce Site

E-Commerce: The Second Wave, Fifth Annual Edition


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Shopping Cart

  • Problems with forms-based shopping

    • Shoppers had to write down product information before going to order form

    • Customers sometimes forgot whether they had clicked the submit button

    • Confusing and error prone

E-Commerce: The Second Wave, Fifth Annual Edition


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Shopping Cart (Continued)

  • Forms-based method of ordering

    • Has given way to electronic shopping carts

  • Shopping cart

    • Keeps track of items customer has selected

    • Allows customers to view contents of their carts, add new items, or remove items

E-Commerce: The Second Wave, Fifth Annual Edition


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Typical Shopping Basket Page

E-Commerce: The Second Wave, Fifth Annual Edition


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Transaction Processing

  • Occurs when shopper proceeds to virtual checkout counter by clicking a checkout button

  • Calculation complications

    • Computing taxes and shipping costs

    • Provisions for coupons, special promotions, and time-sensitive offers

E-Commerce: The Second Wave, Fifth Annual Edition


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Web Services

  • Combination of software tools that let application software in one organization communicate with other applications over network

  • Companies are using Web services

    • To offer improved customer service and reduce costs

E-Commerce: The Second Wave, Fifth Annual Edition


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Electronic Commerce Software for Small and Midsize Companies

  • CSPs

    • Offer free or low-cost electronic commerce software for building electronic commerce sites

E-Commerce: The Second Wave, Fifth Annual Edition


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Interland Web Hosting Services Home Page

E-Commerce: The Second Wave, Fifth Annual Edition


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Yahoo! Store

  • Serves as the business Web host for

    • Kennedy Space Center Space Shop

    • The Sharper Image

    • PalmPilotGear

  • Merchants

    • Can create, change, and maintain their Yahoo! storefronts through a Web browser

E-Commerce: The Second Wave, Fifth Annual Edition


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Bigstep

  • Received many industry awards for its CSP offering

  • Provides series of four different storefront packages

  • Others:

  • MonsterCommerce

  • ShopFactory

  • http://www.shopsite.com/

  • Nexternal

  • Bazaar

E-Commerce: The Second Wave, Fifth Annual Edition


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