E business the mrc approach
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E-Business the MRC approach. Stuart Aitken C.I.O. The Organisation. Head Office 30 Research Units 3 Research Institutes Just over 3000 staff. The Status Quo. Corporate Client Server CFACS Finance System Three implementations of Client Server Oracle Financials

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E-Business the MRC approach

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E business the mrc approach

E-Business the MRC approach

Stuart Aitken


The organisation

The Organisation

  • Head Office

  • 30 Research Units

  • 3 Research Institutes

  • Just over 3000 staff

The status quo

The Status Quo

  • Corporate Client Server CFACS Finance System

  • Three implementations of Client Server Oracle Financials

  • Numerous PC Hyperdata systems in Units

  • Accounts take an age to consolidate

The status quo 2

The Status Quo 2

  • Single Client Server HR system

  • But some local varieties

  • Central Grants and Research Management Systems (Office only)

  • Web based Grant submission and Peer Review

  • Head Office owned Corporate web site

  • Numerous Local web sites

The status quo 3

The Status Quo 3

  • Corporate Administration at Head Office

  • Local Administration at Regional Centres and some Units

The ambition

The Ambition

  • Corporate MRC Portal (Plumtree) available to all.

  • Web based Finance and HR services (SAP) delivered through Portal

  • Single sign on to all services

  • Web site content transferred to Portal

  • Local Websites accessible via Portal or integrated

  • Intranets transferred to Portal as local communities

  • Browser based solution to all services

  • All achieved over JANET

How will it be achieved

How will it be achieved

  • An Outsourced arrangement

  • But one that is unlike anything done previously

The old way

The old way

  • What normally happens?

  • You decide hardware and software infrastructure

  • What do they do?

  • Box minding…24x7

  • Take calls and do fixes

  • Apps support and enhance the systems

  • Usually based on an SLA

Key point

You pay them based on their performance against the SLA

You hope the business benefits from YOUR IS/IT decisions

Key point

Key point1

So why not pay your outsourcer only when the business receives benefits?

Key point

What we have done

What we have done

  • Worked out with the business the specific benefits required from the new systems /services

  • Spelt out the outcomes

  • Defined the milestones

  • In other words we have worked out the WHAT

Key point2

Key point

Left the HOW entirely to the Outsourcer

Buy a Service not a System

Examples from mrc s contract

Examples from MRC’s Contract

  • Milestone. HR strategic study to develop OBS. Only 50% of cost payable unless study leads to an accepted business proposition

  • Business Benefit. Finance system 13% of service charge only paid if MRC accounts ready within 1 month of end of financial year

  • KPI. 25% of portal service charge only payable if 80% of all staff use 3 kinds of portal services monthly

Examples from mrc s contract1

Examples from MRC’s Contract

  • Outcome. ERMS. Absolute number of paper documents for filing reduced by 95% three months after go live. 5% of charge at risk

  • Support. We pay MORE when the number of Help Desk calls go down. We want Help Desk staff to be bored!

A real partnership

A Real Partnership

  • Partnership Charter

  • Defines actions and behaviours of all parties

  • Partner Director sits on the Board

  • Even the partnership has a KPI

  • £100k payable only if MRC CEO and outsourcers MD agree annually partnership has improved

Key point3

Made them part of our


Key point

Achievements to date

Achievements to date

  • Portal goes live this week

  • Finance Service on 2 June

  • ERMS in early September

  • HR Business propositions being developed

  • Knowledge Management propositions being developed

  • Partnership undertaking projects at MRC Units

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