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Wednesday, November 7, 2012. Moving to the Cloud with our Friends: Developing and Supporting Internet2 NET+ Services. Charles Aikman, Indiana University James N. Bradley, Tulane University Jerrold M. Grochow, Internet2 Walt Magnussen, Texas A&M University. November 7, 2012.

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Wednesday, November 7, 2012


Moving to the Cloud with our Friends: Developing and Supporting Internet2 NET+ Services

Charles Aikman, Indiana University

James N. Bradley, Tulane University

Jerrold M. Grochow, Internet2

Walt Magnussen, Texas A&M University

November 7, 2012


Agenda:* Introduction to the Internet2 NET+ Services Program (Jerry Grochow)* How a NET+ Service gets started (Jim Bradley and Walt Magnussen)* How NET+ Services are supported (Chuck Aikman)


Agenda:* Introduction to the Internet2 NET+ Services Program (Jerry Grochow)* How a NET+ Service gets started (Jim Bradley and Walt Magnussen)* How NET+ Services are supported (Chuck Aikman)


What is Internet2 NET+ Services all about?

  • The higher ed community coming together to negotiate for cloud services that meet their needs

  • Internet2 serves as the convening body based on university needs and sponsorship

  • Based on providing value both to higher ed and to service providers


Internet2 NET+ Portfolio Growth

One year ago, Internet2 NET+ was announced with 2 services and 13 participating campuses

Six months ago, there were 20 services and 23 participating campuses

Today, there are 28 services and 87 participating campuses…


Internet2 NET+ Portfolio Growth

…plus service trials already underway means over 150 campuses now involvedin Internet2 NET+!


Infrastructure-as-a-Service

Software-as-a-Service

Communications-as-a-Service

Other Services

+

Internet2 NET+ Service Provider Ecosystem


New Services Catalog: www.internet2.edu/netplus/cloud-services.html


What does Internet2 NET+ do?

  • Higher Education

  • Common identity and network

  • Invest in R&E networks

  • Common contract terms

  • Change financial allocation

  • Coordinate feature requests

  • Support security and accessibility standards

  • Speed procurement process

  • Tier 1 support

  • Participate in Service Validation

  • Providers

  • Support InCommon

  • Move traffic to R&E networks

  • Common contract terms

  • Move to Site Licenses

  • Higher education roadmaps

  • Coordinate standards

  • Reduce sales costs

  • Tier 2 & 3 support

  • Workcloselywith Sponsor

  • Validate service to HE


NET+ Service Development

I2, service provider, & 1 university, studies an offering to determine whether suited for a NET+ scale

A small number of universities not previously involved begin using the NET+ service and to with I2 and service provider to smooth out any glitches and assist in roadmap

NET+ service open to eligible universities and quarterly Advisory Board meetings continue informing roadmap

A research driven activity to incubate very early stage solutions & technical concepts towards service creation.

Sponsor institution and group of universities work with service provider and Internet2 to define and tailor the service for a NET+ offering.


Internet2 Campus Members are NET+

Campus Members:

  • Identify challenges they need solved

  • Start Researchand exploration

  • Evaluateproposed solutions

  • Partner with commercial providers

  • SponsorService Validation phase

  • Participate in collaboration to facilitate Adoption

  • Work with Internet2, Participating Campuses, and Providers to decide when services are ready for General Availability


Community Participation

150+ schools in Internet2 NET+ program


What’s a campus to do? Start now!

1

Create a campus strategyforinternal& externalcloud services.

2

Shift from a culture of central or departmentaltoone of sharing, reuse, andvalueaddeddifferentiation.

3

EvaluateNET+ opportunities. Examineyourownportfoliosandconsiderwhichprojectscould benefit from NET+ scale.


What’s a campus to do? Start now!

4

Developa campus identity solution built on open standards. Join the 300+ campuses in InCommon.org.

5

Support competitionfor services sothere are choices—but constrained, notunlimitedchoices.

6

Developpositionsthat focus on Cloud Product Management: Create new or repositionexistingpositionsto get started.


What’s a campus to do? Start now!

7

Create a “cloud first” culture by partnering withyourlegalandprocurement teams. Restructureinternalprocessesandpolicieswithcloud in mind.


Internet2 NET+ Future

Regional PartnersProgramextends the benefits of Internet2 NET+ services to more communities

A new Global PartnersProgramto follow in the near future


Future view: Internet2 NET+ PARTNERS

R1-R2-R3

K-12 &

Community Colleges K-12

International

NET+

Labs

EXAMPLE NAMES

ONLY


Internet2 NET+ Impact

Generally Available ServicesOver one million accounts

Hundreds of thousands of certificates

Minimal administration

All tailored to the unique needs of research and education

Commercial Value of Over $400 MillionFor community investment of $4 million


Agenda:* Introduction to the Internet2 NET+ Services Program (Jerry Grochow)* How a NET+ Service gets started (Jim Bradley and Walt Magnussen)* How NET+ Services are supported (Chuck Aikman)


How a NET+ Service gets started

  • We're going to discuss the "Your Voice in the Cloud" service that is spinning up now

  • This service provides customers with a SIP telephony solution at a significant discount that improves as more customers adopt it

    • Hosted PBX via Clearspan from Aastra

    • Level 3 SIP Trunking

  • Getting started was not as formal a process in 2011


Great minds think alike

  • First raised in Fall 2006 in Internet2 Applications Council – The Voice Services Advisory Committee was established.

  • Tabled due to CALEA issues

  • Tulane visits with Internet2 Technology Evaluation Center at Texas A&M University in August 2011

  • Tulane approaches Internet2 leadership in September 2011


Fast Forward

  • Meetings with industry leaders October-December 2011

  • Internet2 Leadership authorizes RFP issuance

  • Core Project Team formed from Internet2, LSU, Texas A&M and Tulane

  • RFP Issued January 2012

  • Communications Plan Developed December-January


RFP Evaluation Team

  • The RFP evaluation team consisted of the following individuals:

  • Angela Bradley – Iowa State University

  • Jim Bradley – Tulane University (core team)

  • Randy Brogle – Internet2 (core team)

  • John Charles – CENIC

  • Deke Kassabian – University of Pennsylvania

  • Walt Magnussen – Texas A&M University (core team)

  • Charlie McMahon – Tulane University (core team)

  • Linda Mette – University of Chicago

  • Mark Reynolds - New Mexico State University

  • Dan Schmiedt – Clemson University

  • Ric Simmons – Louisiana State University (core team)

  • Chris Spears – Internet2


Evaluation of Partners

  • Evaluated on multiple issues

    • Hosted PBX Evaluation Matrix based on RFP

    • SIP Trunk Services Evaluation Matrix based on RFP

    • Financial Evaluation of RFP

    • Internet2 Risk Mitigation

      • Not a utility


Solution Overview

  • Aastra and Level 3 to offer a menu of options for SIP services.

  • Provide an information service to connect a university to the service provider via Internet2 and regional networks

  • as opposed to the public Internet as typically happens today for SIP services.

  • Internet2 is not providing the SIP services directly.

  • Private offering available to participants of Internet2.

  • Only available to Internet2 participants

  • Not a public service available to members of the public, residential, commercial or other entities that are not a participant in Internet2.


Solution to NET+

  • Announced solution as a NET+ service at the Spring Member Meeting

    • Had not initially thought of it as a NET+ service

  • Contracts with partners done in summer 2012

  • Contracts with universities are being signed

  • Expect to start turning on this month


Agenda:* Introduction to the Internet2 NET+ Services Program (Jerry Grochow)* How a NET+ Service gets started (Jim Bradley and Walt Magnussen)* How NET+ Services are supported (Chuck Aikman)


The Support Conundrum

  • How will we manage the documentation?

  • How will we keep it current?

  • How will we personalize it for our implementation?

  • How do we minimize the overhead and leverage what other institutions already know about the application?

  • How can institutions rapidly adopt common solutions?


Key Objectives

  • Identify, collect, and maintain content

  • Searchable/findable

  • Authoritative

  • Accessible when &where people need it

  • Leverage existing knowledge

  • Filter & tailor by audience domain

  • Open, sharing, collaborative culture

  • Analytics


Value of Sharing

  • Diverse resources across institutions

  • Common applications being supported

  • Common tool set

  • Dynamic self-referential content

  • Feedback improves and informs content

  • Reuse with local flavor


Solution

  • Manage structured, versioned content

  • Single-sourced content delivered to multiple end points

  • Localization and institutional branding

  • Content presentation that can be individualized at each point of delivery

  • Easy authoring with robust workflow


Proof of Concept – Box


Common Shared Content


Incorporate into Institutional Content


Questions / Discussion

FOR MORE INFORMATION:

www.internet2.edu/netplus

netplus@internet2.edu


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