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MBL362 微软 IT 部门部署 60,000 Windows Mobile 的策略. 崔 海 [email protected] Program Manager Mobile and Embedded Device Division Microsoft Corporation. 主要议程. Microsoft 的 IT 策略 IT 部门的移动应用 Windows Mobile 5.0 beta Program Q&A.

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Mbl362 it 60 000 windows mobile

MBL362微软IT部门部署60,000 Windows Mobile的策略

崔 海

[email protected]

Program Manager

Mobile and Embedded Device Division

Microsoft Corporation


主要议程

  • Microsoft的IT策略

  • IT部门的移动应用

  • Windows Mobile 5.0 beta Program

  • Q&A


Microsoft it

Empower – Empower ourcustomers, clients and partnerswith great services, guidanceand solutions

Simplify – Simplify our technology environment and focus investments in core areas

Protect – No hacks or impacting attacks and total compliance

Microsoft IT 策略

Objectives

Strategy Pillars

Run World Class Managed Solutions & IT

Be Microsoft’s First and Best Customer

Protect Microsoft Digital Assets

Drive value for Microsoft and our customers


Mobile messaging service in 2002
Mobile Messaging Service in 2002

  • Microsoft IT FY02 service offering

    • Current pull requests for MMIS

      • User base: 4,050 Total: 550 Asia; 2,500 EMEA; 1,000 SPAR

      • User locations: USField, UK, Ireland, Germany, Nordic, Amsterdam, Hong Kong, Korea, and Japan

      • MIS site locations: Redmond, UK, Germany, Hong Kong, Japan



Microsoft it mobile messaging today
Microsoft IT Mobile Messaging Today

  • Topology:

    Over the past 12 months Microsoft has consolidated Exchange from dozens of access points to the 5 below

    • 1 main access point (https://mail.microsoft.com)

    • 4 regional access points (i.e., https://emea.mail.microsoft.com)

      • Sao Paulo, Dublin, Singapore, Chofu

    • Microsoft IT has multiple production Windows forests / Exchange organizations

      • 1 additional access point per Exchange organization (Forest)

  • Design:

    • 2 Exchange Front End servers per access point

      • (For redundancy and load balancing)

    • Multiple ISA servers performing Web publishing

    • Split-brain configuration for internal/external DNS namespaces



Mobile messaging today
Mobile Messaging Today

22,000 active

mobile users

400+ sites

worldwide in

89 countries

300,000+ PCs

45,000+ Windows Mobile devices

Dublin

Redmond

Tukwila

Silicon Valley

Tokyo

Charlotte

Singapore

92,000 end users

57,500 full time employee

Johannesburg

3M+ e-mail messages per day internally

99.99% Exchange availability

7,000,000 remote connections/month



Support call generators
Support Call Generators

Help configure install

15%

Other Symptom

11%

Corp WLAN

configuration

63%

Request forinformation

7%

Mobile Operatorconnectivity failure

4%


Device standardization it
Device StandardizationIT 部门当今最大的挑战

  • What does this mean?

    • Process for selecting hardware for internal employees to utilize within the company

    • Including requirements for internal Beta programs

  • What are some of the benefits?

    • Documentation/education

    • Helpdesk support

    • Pricing and availability

    • Enterprise warranty

    • Infrastructure interoperability (WLAN – 802.1X)




Improving the mobile device experience
Improving the Mobile Device Experience

  • Internally-built Web tool provides end users with a streamlined method for configuring their mobile device out-of-the-box (OOB)

    • This drives down unnecessary setup related calls to helpdesk

  • Easy to navigate Web interface also simplifies other tasks for that user by providing over the air (OTA) features for:

    • Configuration

    • Patching / Updating

    • Installing applications

    • Customization (wallpapers, skins and ring tones)

  • What devices are supported?

    • All WM 2002+ OS devices are supported

  • How can I give this a try?

    • Although new features in Windows Mobile 2005 make many of these tasks easier, our existing solution was developed for internal use



Pocket expense lob line of business application demo

Pocket Expense – LOB (Line of Business) Application DEMO



Microsoft it requirements
Microsoft IT Requirements

  • Security

    • Removal of user credentials

    • Local PIN enforcement

    • Certificate authentication – SmartCard support in the future

    • Remote wipe

  • Management

    • Detailed statistics

    • OS updates

    • Configuration push


Protected mobile operation
Protected Mobile Operation

Enforced use of the power on PIN/password

Pocket PC/Smartphone 2003 DPAPI to encrypt corporate credentials

Soft certificates used



Windows mobile 5 0 os
Windows Mobile 5.0 OS

  • Enterprise security model requirements

    • Application security

      • Pocket PC platform

        • 1-Tier

        • Prompt for unsigned

        • Allow for unsigned install

      • Smartphone platform

        • 2-Tier

        • Prompt for unsigned

        • Allow for unsigned install

    • Certificates

      • IT Management certificates

        • Certificate based through cab/cpf updates

        • Application signing

        • IT Management related tasks

      • Corporate certificates

        • SSL

        • Corporate delegated CA for WiFi

        • Mobile 2 Market (M2M) can be revoked to disallow applications outside of the environment from being installed


Enterprise benefits
Enterprise Benefits

  • First time MDPG/MED dogfood program in large scale environment

  • MDPG and user experience early on in development lifecycle outside of lab

  • Microsoft IT influence on new features for enterprise – security, management, device provisioning, corporate imaging, etc.


Windows mobile 5 0 statistics
Windows Mobile 5.0 Statistics

  • Employee participation

    • 1,200+ Smartphone users at B2

    • 1,900 at RC8

    • 2,200 participants at RTM

  • Feedback and bug reporting

    • Over 1,070 filed in product studio

  • Helpdesk call volume

    • ~125 calls in 7 months

  • Less than 5% rolling back to 2002 OS


Summary recap
Summary – Recap

  • Global presence

    • Complex infrastructure – 40,000 + devices

  • Microsoft IT mission:

    • First and best customer

    • Feedback to product group during SDLC

    • Run world class utility (support, cost, availability)

  • Windows Mobile 5.0

    • First Dogfood experience

    • Incorporated MSIT feedback on device management and security features


Mobility challenges
Mobility Challenges

  • Remote access to messaging resources is a form of remote access to data

  • New security risks are introduced – the key is to understand these risks and manage them

  • Security concerns/challenges:

    • Infrastructure exposure

    • Device management

    • Single factor authentication / password exposure

    • Data exposure

    • Device provisioning

    • Per user restrictions

    • Client/device configuration validation


Microsoft portugal living the dream
Microsoft Portugal (Living the dream)

  • Objectives:

    • Integrated voice and data solution, that each employee can demonstrate

    • 20% reduction in global communication costs

    • Improve response time and CPE due to better availability near customers

    • Technological showroom of Microsoft mobility solutions


Microsoft portugal cont d
Microsoft Portugal (cont’d)

  • Results:

    • Calls between employee through extension number no matter where they are in the country. Call transfer on GSM implemented.

    • Device bought directly from manufacturer, although cost financed by mobile operator (free from MO)

    • 2 GB GPRS/month, sharable by 250 users

    • All employees in the sub with Windows Mobile devices, with access to:

      • E-mail , Calendar, Internet, MSN Messenger


Microsoft portugal results
Microsoft Portugal Results

  • Results:

    • Each Microsoft employee is an ambassador to this technology

    • Always in contact with the customers

    • Extensive usage of MSN Messenger, essentially when abroad, reducing costs

    • Conf Calls using VoIP to the US through the usage of a simple extension wherever you are!

    • End of waiting times due to the permanent access to e-mail





Resources

Additional content on Microsoft IT deployments and best practices can be found on Microsoft TechNet: http://www.microsoft.com/technet/itshowcase

Trustworthy Messaging at Microsoft:http://www.microsoft.com/technet/itsolutions/msit/operations/trustmes.mspx

Exchange Server 2003 Transport and Routing Guide:http://www.microsoft.com/downloads/details.aspx?FamilyId=C092B7A7-9034-4401-949C-B29D47131622&displaylang=en

Resources


最后 practices can be found on Microsoft TechNet: …

  • 相关的Session

    • MBL201 - How Microsoft Ships Windows Mobile 5.0 Software

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Thank You Very Much!


Q & A practices can be found on Microsoft TechNet:


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