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Chapter 16 Performance Management

Chapter 16 Performance Management. Dana Janots Caldwell College. Overview. Introduction Performance Management What PM is How to do it Pinpointing the problem Determining Functional Variables Summary Additional information. Introduction. Application of principles of behavior to:

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Chapter 16 Performance Management

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  1. Chapter 16Performance Management Dana Janots Caldwell College

  2. Overview • Introduction • Performance Management • What PM is • How to do it • Pinpointing the problem • Determining Functional Variables • Summary • Additional information

  3. Introduction Application of principles of behavior to: • Individual clients • Entire staff • Workplace environments • Target behaviors: • clinical problems- maladaptive, SIB, aggression • Off task behaviors- wasteful, unsafe, unproductive Bailey & Burch, 2010

  4. Organizational Behavior Management (OBM) • Sub-discipline of ABA • Areas of OBM application include: • Performance Management (PM) • Behavioral Systems Analysis • Behavior-Based Safety obmnetwork.com

  5. Performance Management “management of individual employee or a group of employees through the application of behavior principles” obmnetwork.com

  6. Performance Management • Behavior analytic principles applied to: • Business • Industry • Organizational settings Bailey & Burch, 2010

  7. Performance Management • Journal: Journal of Organizational Behavior Management (JOBM)

  8. Performance Management • Specialty field of behavior analysis • Journal: Journal of Organizational Behavior Management • Conference: FABA/OBM • Conference

  9. Performance Management • Specialty field of behavior analysis • Journal: Journal of Organizational Behavior Management • Conference: FABA/OBM • Conference • OBM Interest Group • SIG Abainternation.org

  10. Performance Management “Performance Management is a systematic, data-oriented approach to managing people at work that relies on positive reinforcement as a major way to maximize performance.” -Aubrey Daniels Bailey & Burch, 2010

  11. Aubrey Daniels Credited with starting the field of PM in the 1960s 1st editor of JOBM Author of Performance Management: Changing Behavior that Drives Organizational Effectiveness Founder of Aubrey Daniels International

  12. How PM is done… • Initial Referral • Work with a contact • Pinpoint the problem • Direct observation • Informal data collection

  13. Pinpointing the Problem • Decide on a target behavior • Collecting baseline data • Direct observation • Existing records • Find the functional variables that affect the target behavior

  14. Finding Functional Variables • All behavior has a cause! • Where to look? • History of the individual • Discriminative Stimuli • The behavior • The motivation system / Response cost • Schedule of reinforcement

  15. What questions to ask:12 Diagnostic Questions • Antecedent- analysis of the environment prior to pinpoint behavior • What behavior is expected? • Prompt for the behavior? • Is the supervisor present? • Is feedback/reinforcement provided? • Personal problems?

  16. What questions to ask cont. • Equipment • Is it needed? • Does it work? • Physical Environment • Conducive to good performance?

  17. Process Analysis: examining parts of a chain • Is the task done efficiently? • Can the chain be streamlined • Can steps be eliminated? • Training • Can you actually observe the behavior • Can the employees possess the skills?

  18. Consequences in the environment • Contingencies of Reinforcement • Is there an observable effect to behavior? • Are competing behaviors reinforced? • Is there response cost/punishment? • Is there feedback for the behavior? • Intrinsic /extrinsic reinforcement?

  19. Activity!

  20. Submitting a Proposal • Proposal must include: • Scope of work • Cost • Time estimation

  21. Summary • Performance Management • PM process similar to clinical consultation • Pinpointing the Problem • Determining Functional Variables • Submit a Proposal

  22. Additional Information

  23. Questions/Comments

  24. References Aubrey Daniels. (2013). Website www.aubreydaniels.com Bailey, J. S., & Burch, M. R. (2010) 25 Essential skills & strategies for the professional behavior analyst. Routledge. OMB Network.com Google Images

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