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Missing the Big Picture: The Lewis Blackman Story. Helen Haskell Mothers Against Medical Error www.advocatedirectory.org [email protected] Lewis Blackman. 1985-2000.

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missing the big picture the lewis blackman story

Missing the Big Picture: The Lewis Blackman Story

Helen Haskell

Mothers Against Medical Error

www.advocatedirectory.org

[email protected]

lewis blackman1

Healthy 15-year-old develops severe upper abdominal pain while on NSAID and narcotic pain regimen following elective surgery

  • Nurses and residents fail to act upon increasing signs of instability, including 24 hours with no urine output and four hours with no BP
  • Lewis dies four days post-op. Autopsy shows a giant duodenal ulcer and 2.8 liters of blood and gastric secretions in the peritoneal cavity
Lewis Blackman
failures in care

Unfamiliarity with pediatric dosing

  • Unfamiliarity with medication contraindications/side effects
  • Failure to consider the possibility of medication reaction
  • Unwillingness to challenge incorrect orders
  • Unwillingness to change the plan
  • Failure to recognize the signs of sepsis and shock
  • Prolonged inaction in the face of alarming symptoms (“clinical futile cycles”)
  • Undue deference to hierarchy
  • Unwillingness to intervene with someone else’s patient
  • Delay in calling code
Failures in Care
underlying issues

Tunnel vision

  • Bluffing
  • Task-oriented behavior
  • Overwork
  • Inadequate training
  • Inadequate backup
  • Overconfidence
  • Complacency
Underlying Issues
the lewis blackman act
All clinical hospital workers are identified by name, department, and status.
  • Patients are provided written information about the role of trainees in the hospital.
  • If asked, hospital staff must call a patient’s attending physician or provide the physician’s phone number to the patient.
  • Hospitals provide a means through which patients can call directly for emergency medical assistance.
The Lewis Blackman Act
respect

Disrespect is the heart of the slow progress in reducing medical errors.

It is time for medical schools to teach respect and teamwork, and for leaders in medicine and the chief executives of hospitals to enforce codes of conduct to ensure that all parties treat one another with respect.

-Lucian Leape

Respect
patient information patients need to know
The reasoning behind their treatments
  • What could go wrong
  • What symptoms to watch for
  • What to do in an emergency
Patient InformationPatients need to know:
patient survey

90% of reported events were in hospitals.

  • Most complications were postoperative.
  • The most common complication was infection.
  • Doctors were implicated in nearly every case; nurses in about half; other personnel much less frequently.
  • The most common problem in medical treatment was delay:

- Delay in diagnosis or treatment

- Failure to rescue

Patient Survey
planetree focus groups

Top three concerns cited by patients

  • Dismissal/trivialization of the patient voice
  • Absence of caring attitudes from providers
  • Lack of continuity in care

* “Building A Collective Vision Across the Continuum of Care,” Planetree International, Patient-Centered Care CEO Summit, October 23, 2008

Planetree Focus Groups*
slide17

Helen Haskell

Mothers Against Medical Error

[email protected]

(803) 312-4390

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