evaluation metrics for libraries expanding the conceptual context
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Evaluation Metrics for Libraries: Expanding the Conceptual Context. Panel Discussion Neal Kaske Joe Matthews Peter Hernon. Input Output including economic efficiency. Outcome Impact. Types of Metrics. Inputs Example

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evaluation metrics for libraries expanding the conceptual context

Evaluation Metrics for Libraries: Expanding the Conceptual Context

Panel Discussion

Neal Kaske

Joe Matthews

Peter Hernon

Library Assessment Conference 2008

types of metrics
Input

Output

including economic efficiency

Outcome

Impact

Types of Metrics

Library Assessment Conference 2008

typical view library centric
Inputs

Example

Percentage of total acquisitions expenditure spent on acquisition of electronic library services

Outputs

Example

Percentage of the population reached by electronic library services

Source: EQUINOX, http://equinox.dcu.ie/reports/pilist.html

Typical View—Library Centric

Library Assessment Conference 2008

where does libqual fit in
Service quality

Satisfaction

Output or Outcome?

Where Does LibQUAL+™ Fit in?

Library Assessment Conference 2008

examples of different assessment perspectives
Examples of Different “Assessment” Perspectives

Library Assessment Conference 2008

library s parent organization higher education
Library’s Parent OrganizationHigher Education

Collection and Staff (inputs)

Student outcomes (outputs)

  • Aggregate statistics on groups of students (e.g., graduation rates, retention rates, transfer rates, course and program completion rates, and job placement: employment rates for a graduating class)

Student learning outcomes (Development of students over time)

What should students learn?

How well are they learning it?

What evidence do we gather to answer these questions?

How do we use that evidence to improve learning

Convergence/collaboration (outputs)

Other

  • Affordability

Library Assessment Conference 2008

customers
Types

Internal

External

External

Present ones

low use high use

Never-gained

“Lost”

No interest

Customers

Library Assessment Conference 2008

parent organization
Qualitative indicators

Contributing to retention rate

Successful passage of licensing examinations

Getting Your Tuition Money’s Worth from the Library

Sawyer Library, “How Can I Get My Tuition Money’s Worth from the Library?” (Boston: Suffolk University, 2008),

http://www.suffolk.edu/sawlib/faq.htm#anchor13268

Parent Organization

Library Assessment Conference 2008

customers areas to develop metrics
CustomersAreas to Develop Metrics

Remote use

Use of physical library

Facilities/technology/ equipment

Collections

Services

ILL

Circulation

Reference

Other

Collections

Services

Service quality

Satisfaction

Wait time

Accuracy

Courtesy

And so on

Staff

Library Assessment Conference 2008

we can then develop metrics ratios with percentage for such areas as
“Lost” customers

Shelve books within __ hours of use

Wait time at reference desk

Amount spent

Café (associated with library)

At vending machines (in library)

Facilities used

Frequency of use of

Group study room

Academic support services available the physical space in the library (e.g., writing tutors and IT support)

Seating

Computers

We Can Then Develop Metrics (ratios with percentage) for Such Areas as

Library Assessment Conference 2008

accreditation bodies
Accreditation Bodies
  • Student learning outcomes
  • Student outcomes
  • Affordability
  • Assorted inputs and outputs

Library Assessment Conference 2008

conclusion
Conclusion

Library Assessment Conference 2008

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