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Mobile Patrons: Better Services on the Go PowerPoint PPT Presentation

Mobile Patrons: Better Services on the Go. Vincci Kwong and Gary Browning Indiana University South Bend 10 th Brick & Click Libraries. Mobile Internet Usage. Mobile Data Applications Usage. Statistics for Library Website. Mobile Website or Mobile App?. Target audience User experience

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Mobile Patrons: Better Services on the Go

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Mobile patrons better services on the go l.jpg

Mobile Patrons: Better Services on the Go

Vincci Kwong and Gary Browning

Indiana University South Bend

10th Brick & Click Libraries

Mobile internet usage l.jpg

Mobile Internet Usage

Mobile data applications usage l.jpg

Mobile Data Applications Usage

Statistics for library website l.jpg

Statistics for Library Website

Mobile website or mobile app l.jpg

Mobile Website or Mobile App?

  • Target audience

  • User experience

  • Technical skills

  • Costs

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First Version of Library Mobile Site

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Popular Items on Mobile Website

  • Library catalog

  • Floor map

  • Events

  • Hours

  • Social media info

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IU Mobile Initiative

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Graphic Icon for Mobile

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Schurz Library Mobile Interface

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Statistics for Library Mobile Website

Mobile site generator l.jpg

Mobile Site Generator

  • Hidden Peanuts

  • Molly

  • iPhone Application - DCPL

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Mobile Friendly Authentication

Remote access to subscription databases is done through OCLC’s EZproxy Authentication and Access software.

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Mobile Friendly Authentication

EZproxy does not have built-in support for mobile devices.


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How to make EZproxy Mobile Friendly

Incorporate a mobile device detection library?

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EZproxy Ticket Authentication

“Ticket authentication allows remote systems to short-lived URLs that EZproxy will automatically recognize as being authorized to login and permit access to a resource with no need for EZproxy to check back with the program that creates the URL.”– OCLC website

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Sample PHP code

<?php require("ezproxyticket.php"); $ezproxy = new EZproxyTicket("", "shhhh", "someuser");


<a href="<?php echo($ezproxy->url("")) ?>">Some Database</a><br />

EZproxy user.txt


TimeValid 90

MD5 shhhh

Expired; Deny expired.htm


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Valid ticket?

Generate Ticket

EZproxy Ticket Authentication

Server with ezProxy

Web Server with PHP

External authentication l.jpg


Valid ticket?


Generate ticket




External Authentication

Server with ezProxy

Web Server with PHP

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Central Authentication System (CAS)

Central Authentication Service (CAS) is a login service that allows you to access multiple password-protected web systems after logging in once on a central authentication server; this is often referred to as single sign-on.

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Standard CAS response – XML

<cas:serviceResponse xmlns:cas=''> <cas:authenticationSuccess> <cas:user>username</cas:user> <cas:proxyGrantingTicket>PGTIOU-84678-8a9d... </cas:proxyGrantingTicket> </cas:authenticationSuccess> </cas:serviceResponse>

IU CAS response –

If validation is successful, CAS sends back a two-line response with 'yes' on the first and 'username' on the second.

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Connecting Ezproxy with IU CAS

  • Detect mobile or desktop


  • Set CASSVC (service)

    • If detect mobile, set service to mobile

  • Check with CAS to see if already authenticated

  • If authenticated, display database; otherwise present a login screen

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Sample Code – login.php









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Sample Code – casauth.php


session_start(); //start session

if( isset($_GET['casticket']) ){ //check to see if a ticket has been passed

$ticket = $_GET['casticket'];

} else {

$ticket = "";


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Sample Code – casauth.php cont.


* check CAS ticket authenticity and get the user's uid back

* the variable $contents will have the string

* "ticket '<ticket value>' not recognized" if a bad ticket

* has been provided.


$casXML = fopen("$ticket&service=","r");

$contents = fread($casXML, 1024);


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Sample Code – casauth.php cont.

list($yesno, $netid) = split("\n", $contents, 2);

$authok = trim($yesno);

$iuid = trim($netid);

if ($authok == "no") {



else {

$_SESSION['auth'] = $iuid;




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A Better Idea – Can IU Mobile do it?

IU Mobile is already connected to IU CAS

Need ability to

  • Check if authenticated

  • Display alternative information if not

  • Restrict to campus level

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Yes, IU Mobile Can do it!



<link type="xml" xml="" title="Subscription Databases" />





<link type="xml" xml="" title="Subscription Databases" />



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Authenticated vs. Not-Authenticated

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Sample Restriction to South Bend



<if permission="southbend">

<link type="external" url="<?php echo($ezproxy->url("")) ?>" title="HW Wilson" />




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Library Resources with Mobile Platforms

  • Ebscohost

  • H.W. Wilson

  • PubMed

  • WorldCat

  • Lexis/Nexis Get Cases and Shepardize

  • Fastcase

  • RefWorks

  • Hoovers

  • Encyclopedia Britannica

  • arXiv Browse

  • Factiva

  • IEEE Xplore

  • Westlaw

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Computer Availability Mobile Webpage

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System Requirements

Computer Availability

  • Web Server such as Apache or IIS

  • PHP

  • Database such as MySQL

  • Ability to run login and logout scripts

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How It Works

Active Directory Server

Web Server with PHP

MySQL Server

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For Mobile, Output Data as XML

<seats> <?php

foreach ($regions as $region) {

$region_id = $region['region_id'];

$region_display_name = $region['display_name'];

$region_location = $region['location'];

$region_mac_status_counts = get_status_counts_for_region($region_id, 'Mac');

$region_pc_status_counts = get_status_counts_for_region($region_id, 'PC');

$total_idle_mac_computers = $region_mac_status_counts['idle'];

$total_busy_mac_computers = $region_mac_status_counts['busy'];

$total_idle_pc_computers = $region_pc_status_counts['idle'];

$total_busy_pc_computers = $region_pc_status_counts['busy'];

$total_idle_computers = $total_idle_mac_computers + $total_idle_pc_computers;

$total_online_computers = $total_idle_computers + $total_busy_computers;

print "<seat lab=\"$region_building $region_location\" building=\"$region_display_name\" availability=\"$total_idle_computers/$total_online_computers\" campus=\"

SB\" /> \n”; }

?> </seats>

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Mobile Output

IU Mobile Server

Web Server with PHP

MySQL Server

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Texting Reference Service

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Planning for Mobile Website

  • Needs assessments

  • Integrate with existing library services

  • Project planning

  • Build the site

  • Testing, marketing, launching

  • Keeping up

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Mobile Services Offered by Other Libraries

SMS notification services

  • Kansas State University Libraries

    Mobile collections

  • Duke University

    Mobile instruction

  • Open University Library

  • LibGuides

    Library tour

  • Temple Universities Libraries

  • University of Illinois at Urbana-Champaign

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QR Code

  • Two-dimensional barcode readable by QR scanners, mobile phones with camera, and smartphones.

  • Stores text, URL or other data.

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QR Code Generator

  • Kaywa

  • ZXing Project

  • Mobile-Barcode



  • …. and more!

Chrome extension

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QR Code Reader

  • i-nigma

  • ScanLife

  • BeeTagg

  • Lynkee

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  • Mobile Access 2010 -

  • Detect Mobile Browsers -

  • OCLC Ezproxy -

  • CAS -

  • XML Tutorial -

  • AOL Mobile -

  • M-Libraries Success Wiki -

  • QR Code: Library Success Wiki -

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Feel free to contact us at

  • Vincci Kwong

    • Email:

    • Phone: 574-520-4444

  • Gary Browning

    • Email:

    • Phone: 574-520-5516

  • Login