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AMERICAN RED CROSS

AMERICAN RED CROSS. DISASTER SERVICES COLORADO WILDFIRES. Lessons Learned. Dr. Lizabeth Jordan March 27,2013. Focus Areas. Multi-jurisdictional coordinated response and recovery in large scale disasters

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AMERICAN RED CROSS

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  1. AMERICAN RED CROSS DISASTER SERVICES COLORADO WILDFIRES Lessons Learned Dr. Lizabeth Jordan March 27,2013

  2. Focus Areas Multi-jurisdictional coordinated response and recovery in large scale disasters Involving emergency management, human services, public health, non-profit and disability communities in response and recovery operations Applying lessons learned from recent disasters to situations that might occur in Arizona

  3. Coordinated Response • Before • Partnerships/relationship building • Planning, setting expectations, resources, information sharing • During • Communicate to avoid redundancies • Provide ongoing updates • Stay in your lane but – you drive • After • Celebrate and strengthen relationships • Analyze after action review

  4. Example of Community Partnerships Office of Emergency Management First Responders Faith based organizations School Districts/Universities Care and Share/ Tri Lakes Cares Catholic Charities/ Ecumenical Social Ministries United Way 211 County Health Dept. and Dept of Human Services Grocery stores and restaurants Pharmacies/Optical Centers Hotels and Motels/Private Businesses

  5. Lessons Learned Wildfire Lessons Learned Successes Opportunities Risk Management Mitigations

  6. Successes Six shelters in a two hour period Smooth operations with partners Joint functional success Exercised FNSS prior to the actual event Community assisted with displaced clients Whole community focus

  7. Opportunities • Conduct a listening session with FNSS clients to hear their concerns • Transportation • Space allocation • Equipment and Adaptive technologies • Find out challenges that partners experienced during the event • Communication with National Volunteers • Process issues

  8. Risk Management • Communicated with partners and instructed them to call me if any issues arose • Consulted resources to research laws and policies • Leadership of all agencies met to discuss future plans • Discussions and tough questions were asked to avoid issues

  9. Mitigations • Met with ADA Rocky Mountain Agency to review laws and policies and request their inspection, input and feedback if we open a shelter • Established a plan for future Operations Management Center • EOC will be staffed by local personnel • CEO fundraised and purchased additional trailers with supplies to be prestaged in prone disaster areas

  10. Ready When the Times Comes Training • Can be likened to the ability to have Just in Time Training, with a twist. • Q: How does it work? • Q: What are the Pros and Cons? • Q: Is there one standardized training model for RWTC? Why or why not?

  11. Functional Needs Considerations ADA compliance vs. accessibility Establish a common ground Functional needs clients are not to be singled out Mitigate concerns We do accept service animals In advance it’s wise to include ADA when completing the checklist It takes both of us to succeed, information sharing, setting expectations and inclusion in the understanding of meeting these expectations

  12. Working with ADA Agencies • ADA Listening Sessions • Provide a safe environment • Empathize don’t sympathize • Set expectations • Explain the difference between ADA Compliance vs. Accessibility or Accommodations • Ask for their help and engage them during drills or small events

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