Introduction To Business Presentation. Group Members: Nasir Javed Muhammad Shahid. Crruency Exchange. Aknowledgment.
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First of all we are thankful to Allah almighty for giving us the strength to complete this project. We are also thankful to Mr. Naveed Raja for his guidance and help in making this project.
Exchange Company (Pvt) Limited is doing currency exchange business since 2004 with a good market reputation and customer equity. We got the Exchange Company Category (B) license from State Bank of Pakistan in 2004 and after the recommendation from SBP we successfully granted full fledged Exchange Company license in March 2011.
Currently we deal with around 500 customers every day in respect of foreign exchange sale and purchase with offices located at four locations in Rawalpindi and Islamabad. We are in the process of implementing large expansion plan to grow our branch network throughout the Pakistan.
Exchange is committed to providing its customers with the best personalized service, competitive foreign exchange products and rates, and expertise you can count on.
We are fully equipped with the modern security system inside and out of the premises loaded with 24-hours monitoring with cameras, including throughout recording of the same, connected with CCTV Recording Monitoring System. Bugler Alarm Phoenix system is fixed in the premises sensitive areas.
Always have paper and pencil close
Be ready to Listen
Have all tools close by to answer questions
Treat each caller like a guest
Always smile! – It can be heard!
Treat each caller like you would want to be treated.
To understand what caller is saying
To evaluate and determine the facts
Ask caller’s name and then repeat it
Ask what company the caller is from
Empathize with callers feelings (if necessary)
Always ask how you may help
Ask caller’s name and if appropriate, the name of their company.
Be helpful but honest and don’t promise what you cannot deliver.
- Transfer: Advise caller who you are transferring them to and what extension.
- Stay on the line to be sure someone answers.
- Take call back if there is no one for them to talk with (you have already established a relationship.)
Always ask their permission
Check back within 30 seconds
State reasonable and accurate time you can call back.
Call back when promised.
Promise only what you can deliver.