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Is your TMC Charging Correctly?

Is your TMC Charging Correctly?. Chris Reynolds (MCIPS) 3SIXTY Global. Points to Consider. The discussion points today: May be costing your company a lot of money Do not apply to all TMCs Is most likely not illegal but may be unethical or a symptom of poor attention to detail

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Is your TMC Charging Correctly?

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  1. Is your TMC Charging Correctly? Chris Reynolds (MCIPS) 3SIXTY Global

  2. Points to Consider The discussion points today: • May be costing your company a lot of money • Do not apply to all TMCs • Is most likely not illegal but may be unethical or a symptom of poor attention to detail • Are most likely permissible in your agreement

  3. Transaction Fees • Bundled • Unbundled • Split tickets • Air / Rail • Charging the correct fee • OBT fees • Total cost / Changes • Agent error / Voids

  4. Management Fee • Direct Expenses • Actual costs • Getting what you are paying for • Headcount • Service • Account Management • Settlement statements • Timing • Accuracy

  5. RFP Process • Create the pricing template • Be specific • Watch out for “The Back Page” • Challenge any unclear items • Pricing / SLA / Fare guarantee / Material Change • Payment Terms • Contract compliance matrix Do your negotiations before you award!

  6. Miscellaneous • Commissions • Merchant fees • Data / Reporting charges • Profit Levels • eTicket tracking • Data feeds to third party

  7. Sharp Practices • Marking up published rates • Not refunding the full amount due • Charging a “cancellation fee” in addition to a refund fee

  8. How to Prevent This • Pricing clarity at RFP and Contract stage • Ask lots of questions • Include on time delivery and accuracy of data in SLA • Sampling • Scope of Work • Definitions • Transaction / Cancellation / Dedicated etc. • Right to Audit

  9. Contact • For more information on Is your TMC Charging Correctly? Please contact us at: • Email: enquiries@3SIXTY-global.com • Telephone: +44 (0) 8456 808 360

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