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IP Communications Training

IP Communications Training 6900 Series Getting to Know Your Phone LCD Screen Settings, Directories, VoiceMail Message Waiting Indicator Soft Keys Transfer, Conference, Hold Keys Navigation and Select Buttons Handset Line Buttons Speaker Headset Button Speakerphone Button

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IP Communications Training

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  1. IP Communications Training 6900 Series

  2. Getting to Know Your Phone LCD Screen Settings, Directories, VoiceMail Message Waiting Indicator Soft Keys Transfer, Conference, Hold Keys Navigation and Select Buttons Handset Line Buttons Speaker Headset Button Speakerphone Button Volume Mute Button

  3. Differences This is a 6921 (2-line phone) The only difference between a 6921 and a 6941 is the number of lines, a 6941 has 4 lines. On a 6941, the Line Buttons will be on each side of the LCD screen

  4. Placing a Call Placing calls: • Do one of the following: • Lift the Handset • Press the Line button for the line you wish to use (Speaker button lights) • Press the New Call Softkey • Press the Speaker button • Press the Headset button if you use a headset • Dial the number New Call Softkey Line Buttons Headset Speaker Button Handset

  5. Dialing the Number Inside Calls: Dial the Four digit extension number NOTE: Use *ext to dial VM directly during school hours. Outside Calls: Dial “8” + the number Emergency Calls: Dial 911 or 8911

  6. Answering an Incoming Call To Answer an incoming call: • Answer with the speakerphone; either: • Press the Speaker button • Press the Answer Softkey • Press the Line Button for the incoming call • To take a call off speaker phone, lift the handset. • Answer with a handset: • Lift the Handset just as you would with your old phone Answer Softkey Line Buttons Headset Speaker Button Handset

  7. Ending a Call EndCall Softkey • Depending on how the call was placed (or accepted), do one of the following: • Press the Speaker button • Press the Headset button • Press the EndCall Softkey Line Buttons Headset Handset Speaker Button

  8. Softkeys Softkeys: first screen Example: Softkeys when handset is lifted Soft keys change depending on the status on the phone. Softkeys: when more button is pressed

  9. Examples of Soft Keys • New Call soft key will enable a new call • The End Call soft key will end a call • The Redial soft key redials the last dialed number • Resume will continue a call that was on hold • DND – Do Not Disturb – Silences the Ringer • Fwd ALL – Forwards all calls to entered number • Details – Shows call details • Divert – Sends call to Voicemail • Park – Parks a Call • Swap – (While transferring) Ends the transfer and picks up original call Softkeys

  10. Examples of Soft Keys • Hold When you place someone on hold, The only way to get the call back is to either hit the Resume Soft Key, Or hit the line button of the line that has the call on hold This makes it virtually impossible to accidently hang up on someone Hold Dedicated Key

  11. Call Park • While on a phone call, press the “Park” soft key. • This will immediately clear the phone of the call. • There will be a message on the LCD screen that says “Call park At xxxx” • From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call. • If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park. Park SoftKey

  12. Transferring Phone Calls • While on a phone call press the “Transfer” dedicated key • This will place the person we were talking to on hold and start a new call • We dial the number of the party that we want to transfer the original call to. • When we are ready to connect the two parties to each other we press the “Transfer” dedicated again. • All calls will clear from the screen and your phone is ready to make a call again Transfer Dedicated Key

  13. Making a Conference Call • While on a phone call press the “Conference” dedicated key • This will place the person we were talking to on hold and start a new call • We dial the number of the party that we want to conference into the original call. • When we are ready to connect all three parties to each other we press the “Conference” dedicated key again. • The two calls will change to one on the screen and it will say “To Conference”. Conference Dedicated Key

  14. Features Buttons Up Arrow Applications Directories VoiceMail • Up Arrow: Pressing the up arrow will bring up your recently placed calls • Applications: Call History, Preferences, Services, Phone Information, Admin Set. • Directories: Personal Directory, Corporate Directory • VoiceMail: Shortcut to VoiceMail

  15. Retrieving Voice Mail If the phone light is lit red, then that means you have a new, unheard message. To retrieve your new message, press the message feature button, and follow the prompts. Phone Light

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