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International Business Overview V.M.Kumar Sr. Vice President – International Business sifycorp PowerPoint PPT Presentation

International Business Overview V.M.Kumar Sr. Vice President – International Business www.sifycorp.com CONTENTS Why go global now ? Business lines Opportunity IMS Overview eLearning Overview Expansion Plans Why go global now ? IT Services outsourcing opportunity – huge growth

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International Business Overview

V.M.Kumar

Sr. Vice President – International Business

www.sifycorp.com


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CONTENTS

  • Why go global now ?

  • Business lines

  • Opportunity

  • IMS Overview

  • eLearning Overview

  • Expansion Plans


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Why go global now ?

  • IT Services outsourcing opportunity – huge growth

    • Indian IT / ITES outsourcing projected at $32 Billion for 2008

  • Sify did not participate in this opportunity until late 2003, due to ownership of Sify by Satyam

  • Higher profitability from international revenues

  • Late entrant, but several early stage lines of business still open

  • Strong competencies built through domestic business

    • Network operations

    • Datacenter operations

  • Access to talent – ready pipeline from domestic operations

  • Leverage technology infrastructure investments already made


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Enterprise Services - International

Enterprise Infrastructure Services

  • Infrastructure Management

  • Infra Projects / Consulting

  • Security Consulting

  • Managed Security Services

  • Hosting Services

  • Enterprise Appln Management

  • eLearning content services

  • Content Mgmt

  • Learning Technology Services

Enterprise

eLearning

Services


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Infrastructure Management Services


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CIO

BH

BAO

CTO

Domain of the CTO

Business Analysis & functional Specification

Technical Design Document

Deploy to Production Environment

Performance & Load Testing

Application Development

Production Support

Functional Testing

Staging


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Server Mgmt

N/W Mgmt

Infrastructure Application

Support

Security

Sify Infrastructure Services - Focus

Operations Support

Our Domain


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Worldwide Infrastructure Services Market

  • The worldwide market for Infrastructure Support Services is $135 billion, growing to about $154 billion in 2008 (Gartner, July 2004)

  • The North America total spend for IT management, which includes operations management, application management and helpdesk management, was $66 billion in 2003, growing to $80 billion in 2008.

  • The IT process management spend was $49 billion in 2003, expected to grow to $75 billion in 2008 (Gartner, July 2004)

    “More businesses are examining their core vs. noncore competencies than ever before and have continued to embrace […] outsourcing as a catalyst for organizational focus.”

    “Increased reliance on nondomestic, global delivery models will coincide with the growth of process management services in all regions during the five-year forecast period.”

    – Quotes from Gartner report, July 2004


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FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE

Offshore infrastructure outsourcing will increase as organizations focus on achieving cost savings —

increasingly, with a strategy or mandate by CFOs to increase spending with offshore providers. In a recent Forrester survey of 42 North American IT decision-makers, 24% indicated that in 2005, they would consider using offshore resources for infrastructure management and monitoring. For good reason — in the US alone, infrastructure management is a $90 billion market, growing at 7% per annum


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Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or offshore) are a new form of delivery for a mature service category

IT infrastructure services are undergoing important market changes, and many layers of IT infrastructure services are shifting to a global remote delivery model. This market is still nascent.

Predictions

• By 2012, 50% of the labor hours for global IT infrastructure service delivery for commercial clients will shift from on-site support to remote delivery (0.8 probability).

• By 2009, large clients will be expected to deliver remote infrastructure delivery service as a requirement in the majority of new outsourcing deals (0.7 probability).


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Enterprise Infrastructure Services & Solutions

Infrastructure Life Cycle Services

Plan/

Assess

(Consulting)

Design

(Consulting)

Implement/

Migrate

Manage

  • Infrastructure Consulting (Networks; Security; Storage)

  • ITIL & ISMS Assessment

  • Enterprise Security Compliance

  • DR/BCP Solutions

  • DataCenter Design

  • Infrastructure/Server Consolidation

  • DR/BCP Design

  • NOC/SOC Design

  • HelpDesk & Support Center

  • DataCenter Implementation

  • DR/BCP

  • Messaging Infrastructure

  • Process: BS20001; ITIL

  • NOC-Command Center

  • Systems Integration (Security; Storage & Network)

  • DataCenter Management

  • Network Management

  • Desktop Management

  • Server Management (AppServers, Database, etc)

  • Security Management

  • Application Management

  • Hosting

  • Service HelpDesk


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INFRASTRUCTURE MANAGEMENT SERVICES

DATA CENTER MANAGEMENT

Servers, Databases, Messaging, Storage Systems

Pro-active Monitoring & Incident Management

Problem, Change & Configuration Management

NETWORK MANAGEMENT

Routers, Switches, VoIP devices, Network Links

Asset Management, Patch Management

ITIL compliant processes, SLA driven engagements

Availability Management

SECURITY MANAGEMENT

Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools

Process Consulting, Audits & Reviews

Implementation / Migration Support

END USER SERVICES

Service Desk, Desktop Support, Application Packaging & Distn.


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THE SIFY EDGE

ENGAGEMENT GOVERNANCE

EXPERIENCE

SPECIALIST IN REMOTE INFRASTRUCTURE MANAGEMENT SERVICES

SERVICE INFRASTRUCTURE

EXPERTISE

PROCESSES


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IBM Tivoli

CA

HP

Mercury

Progress Sonic

Compuware

MANAGEMENT TOOLS

CA-Netegrity

SECURITY

ISS

Checkpoint

Cisco

Netscreen

Verisign

BEA Weblogic

IBM Websphere

Oracle App

SAP Netweaver

Sun JES

APPLICATION SERVER

MS.NET

MySQL

DATABASES

MS-SQL

Oracle

Sybase

SERVER OPERATING SYSTEM

Sun Solaris

IBM AIX

MS Windows

Redhat Linux

HP-Ux

Extreme

NETWORK DEVICES

Cisco

Nortel

Juniper

COMPETENCIES ACROSS LEADING VENDORS


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Customer Data Center

  • Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific

  • 99.99% connectivity available till our international peering points at NY, LA, London & HK

  • Peering arrangements with major network providers

Customer Global Network

MPLS IP VPN

  • N + 1 redundancy

  • Secure - Physical & Information level

  • Customizable to client security policies

CC

SIFY Cloud 99.99% Uptime

CC – COMMAND CENTER

Level 3 Data Centers

“ALWAYS ON” SERVICE INFRASTRUCTURE


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ITIL Based Processes

Incident

Management

Problem

Management

Trouble

Ticket Engine

Knowledge

base

Change

Management

Service

Desk

Escalation

Engine

C M D B

Change

Workflow

NMS

Configuration

Baselines

Threshold

Monitoring

Capacity

Management

IT Service

Continuity

Management

C M D B

Reports

Engine

Service Level

Agreements

SLA

Management

Availability

Management

16


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Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support

Onsite Co-ordination

70 – 90 % OFFSHORE

ITIL BEST PRACTICES

RISK MITIGATED GRADUAL TRANSITION

Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting

Remote Monitoring

ONGOING RISK MANAGEMENT

Incident Management, Service Desk for escalations, knowledge repository

Level 1 Support

Problem mgmnt, Change mgmnt, Performance mgmnt

Level 2 & 3 Support

ROBUST OFFSHORE DELIVERY MODEL


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WORLD CLASS – GLOBAL DELIVERY TEAM

YEARS OF WORK EXPERIENCE

  • Network certifications:CCNA/ CCNP/ CCIE

  • System Certifications :

  • RHCE, SCSA,SCNA,MCSE,MCSD

  • Database certifications :OCP, OCA, MCDBA

  • Security certifications:

  • CISSP, CISA, BS7799 auditors

  • Process certifications:

  • ITIL, Six Sigma

  • Architecting skills:

  • J2EE, MS.NET

Team Strength – 1,000 and growing

NEAR 20% of RESOURCES ARE ITIL CERTIFIED


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Service Portal – iONi Information On Infrastructure

Information on Infrastructure - Built around ITIL framework

View your

Complete Infrastructure

Single Window to measure

Infrastructure performance

Functionalities of FCAPS

Policy based Authentication

Enable customers to measure

the service

Extensive Reporting

Role based Dashboard views

Powerful Self Service Functions


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Inventory report

Report based on Type, Location

Groups & Monitoring tool

IONI - Customizable Dashboard

Outage & Resolution meter

Displays down alerts

Displays faults resolved

Availability Statistics

Reports availability based on Device type, Location & Groups

Trouble ticket statistics

Trend / SLA / Status based reporting of tickets


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IONI – Incident & Change Management

SLA based reports

Enhanced web reports

Trend Analysis

Customizable reports


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Business

  • Business Service Management

  • Business Impact Analysis

Process

  • Enhanced Productivity - ITIL Best Practices

  • Reduced Noise Levels - Root Cause Analysis with Six Sigma

Operations

  • Cost reduction savings to 50%

  • Enhanced Customer Satisfaction : Pro-active approach

Impact on Business Strategy

Value Proposition

MULTI LEVEL ENGAGEMENT VALUE


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“Sify Is Best Suited For Discrete Offshore Remote Management”Forrester Wave TM : Global Delivery Infrastructure Management – December 2005


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Getting there…


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“When I stepped in to Sun Chemical two and half years back, there was no consistent model to manage our infrastructure across 312 locations; A few months after the Sify engagement began, I got a unified view of my entire infrastructure across all locations sitting at my desk. It was a great relief and I felt we were more secure.” – Scott Carcillo, CIO, Sun Chemical Corp, March 2006

Testimonials

“They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution to manage our network. That made their total pricing dramatically different from other offshore vendors.” – Joe Simon, Group CIO, Viacom


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Target Market & Customers

  • Primary target market – USA, UK, M.East

  • Any medium to large corporation, across all verticals (>$200 MM revenues, 1000+ employees)

  • Size of infrastructure:

    • 200+ servers in datacenter type or distributed environment; or

    • 200+ network devices on WAN; or

    • 20+ on-site staff for infrastructure management

  • Minimum engagement size $300K in Year 1


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Sify eLearning…


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Computer based training

Web based training

Instructor led training

Custom Content Creation

M-Learning

Game based training

Training aids

Innovative learning

Globalization services

Multi lingual translation

Localization

LMS implementation

LMS customization

Help desk support

Learning infrastructure

Application development

Implementation of 3rd party applications

L1/L2/L3 support

Learning applications

eLearning Services


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As per Ambient Reports

Current Global Market Size

As per Frost and Sullivan Reports

As per Frost and Sullivan Reports

  • Competition

  • TIS

  • NIIT

  • LionBridge

  • Hurix, BrainVisa, Mentorix, eMantras

Sify eLearning is 3rd in this space


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Sify eLearning - Capabilities

  • End-to-end provider of Learning services

  • Over 5 years of strong industry experience

  • 200+ Skilled Personnel (Instructional designer, language editors, SME, Technical writer, Graphic, Designer, Cross functional experience)

  • Domain specific SME’s on Technologies, Software, Soft-skills and Training

  • Adherence to SCORM, AICC, LMS RTE and 508 Standards

  • ISO 9001:2000 Certified by DNV and Processes complying with SEI CMMI Level 3

  • SABA Solution Partner

  • Innovation in delivery

    • Delivered content rich learning courses on PDA for Cisco

    • Physical modeling as a value added services for GE


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Two Brandon-Hall Golds in 2006 !

- Mobile Learning Solution for Cisco

- Custom Content for GE Energy Services


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Demos

  • http://202.144.75.90/ciscoreview/Brandon-Hall/qlm-pda-video.html

http://202.144.75.100/gereview/GE_PATAT_GenBrush/start.htm


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Sify International Business – Expansion Plans

  • Current

    • Offices in CA, NJ, Dubai

    • 4 Sales + 1 A/c Mgmt in USA

    • 1 Sales in Dubai

  • In 2007-08

    • Additional office in London (by Mar ’07)

    • Unify sales team (across services)

    • Strengthen sales team to 27 resources across USA, UAE, UK / Europe


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Thank You !

www.sifyelearning.com

www.sifyims.com


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