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Agenda. Rationale for Compliance and SecurityCase Studies. Background. I amTechnical and Marketing roles in Software industry for 18 yearsCTO at Omtool, for 8 yearsOmtool isIndependent Software VendorFounded in 1991, NASDAQ: OMTL100 employees, $16 million annual revenuesMassachusetts-based
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1. Compliance and SecurityGilbane 2006 San Francisco Thaddeus Bouchard, CTO
Omtool Ltd.
2. Agenda Rationale for Compliance and Security
Case Studies In the next 45 minutes I値l be providing you with the following information: First, a little background on Omtool and our relationship with Xerox. Secondly, an overview of the legal market as we see it. After that, we値l discuss Omtool痴 solution and it痴 value proposition to the legal market. We値l finish up with some brief information about Omtool-Xerox legal market successes and end with an overview of your sales support team. So, let痴 get started!In the next 45 minutes I値l be providing you with the following information: First, a little background on Omtool and our relationship with Xerox. Secondly, an overview of the legal market as we see it. After that, we値l discuss Omtool痴 solution and it痴 value proposition to the legal market. We値l finish up with some brief information about Omtool-Xerox legal market successes and end with an overview of your sales support team. So, let痴 get started!
3. Background I am
Technical and Marketing roles in Software industry for 18 years
CTO at Omtool, for 8 years
Omtool is
Independent Software Vendor
Founded in 1991, NASDAQ: OMTL
100 employees, $16 million annual revenues
Massachusetts-based
4. Background (continued) AccuRoute is.
Software-based product solution for document capture, process and routing
From any source, particularly paper
To any destination, particularly content management systems
With document conversion formats on the way through the system
A funnel for paper to digital into the CMS
5. Compliance Compliance = Regulations
Some horizontal (GLB), some vertical (HIPAA)
Some national US (SEC), some international (Basel II)
And the tide keeps rising
The rationale behind the regulations is to increase transparency and/or improve efficiency
6. Security Increasing need for organizations to know who is doing what when with what information, and then to authorize only certain people to do certain things at certain times
7. Fundamentals of Technology to Support Security and Compliance Collection/consolidation of content (in a content management system)
Authentication
Encryption and Rights Management (in place, in transit, in use)
Non-Repudiable Audit Trail of access and routing
8. Fundamentals of Planning for Security and Compliance Business Process Modeling
Understand regulatory requirements
Establish a process for compliance review
E-discovery
9. Results While the Costs can be great, the Returns can be even greater
Through rationalization and consistency of business processes the organization is able to achieve more consistent and reliable output, improved quality and a lower cost of operations.
Maximize speed through the process while minimizing exceptions processing.
Enable what should be enabled, with efficiency, disable what should not be allowed in a demonstrable, tracked process.
10. Case Study: Financial Services One brokerage firm had already invested to solve their e-mail and voice 田ompliance problems which means tracking and audit trail 典his call may be monitored for quality assurance purposes
Fax: a loophole in customer communications
High stakes in $$ for doing it wrong (stick!)
How the SEC works
The solution: enable fax functionality through an established business process, with an audit trail
11. Case Study: Healthcare One hospital struggled to deliver patient care and get paid in anything resembling an efficient process
Forms, forms and more forms
How to get paid reducing receivable days, minimizing denied claims
How to deliver care the right information available to the right care giver at the right time
High-stakes industry, legal and moral ramifications for doing it wrong
Solution: integrate the systems involved in the process from beginning to end, audit trail ensures payment, incorporate the paper into the electronic systems
HIPAA just falls in line, the payoff is reduced expense, improved care a 10+ year journey
12. Case Study: Legal Not a regulated industry, but the pervasive influence of attorney-client privilege
Antiquated business processes
The work product of the law firm is the document
Way more expensive than it *should* be
Moving beyond courier, and Fed-Ex and fax and paper copies and runners and records rooms towards a digital document system
Solution: extend internal document management to external client extranets, securely
Incorporate both the paper documents and the electronic document in the business process and the supporting information systems
13. Thanks! Questions?