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What Kind of “Citizen Engagement”?. Different Roles and Goals John Stephens School of Government, UNC-CH [email protected] (919) 962-5190 NC3C Conference – March 2013. Three Strands of “Participation”. John Clayton Thomas: Customer Partner Citizen.

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what kind of citizen engagement

What Kind of “Citizen Engagement”?

Different Roles and Goals

John Stephens

School of Government, UNC-CH

[email protected] (919) 962-5190

NC3C Conference – March 2013

three strands of participation
Three Strands of “Participation”

John Clayton Thomas:

  • Customer
  • Partner
  • Citizen
three strands of participation1
Three Strands of “Participation”

Customer

Service use

Exchange

Clarity, efficiency

three strands of participation2
Three Strands of “Participation”

Partner

Co-production

Voluntary action: Govt + Person

School aides, Recreation coaches

three strands of participation3
Three Strands of “Participation”

Citizen

Broadest, complex

Opinions on policies, priorities

“Engagement”

Politics + some customer service

slide6

CitationJohn C. Thomas. Citizen, Customer, Partner: Engaging the Public in Public Management.(Armonk, NY: M.E. Sharpe. 2012). 242 pp.$89.95 (cloth) ISBN: 978-0-7656-2720-9; $44.95 (paper) ISBN: 978-0-7656-2721-6 Book Review by John B. Stephens, School of Government, UNC-CHPublic Administration Review May/June 2013

part 2 citizen surveys
Part 2 – Citizen Surveys
  • Review and discussion of collection of surveys and reports from NC localities, located at:

Citizen Surveys by Local Governments in North Carolina

http://www.sog.unc.edu/node/522

  • Still seeking more submissions – send examples to:

John Stephens, School of Government, UNC-CH

[email protected] (919) 962-5190

  • Thanks!
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