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What Kind of “Citizen Engagement”?

What Kind of “Citizen Engagement”?. Different Roles and Goals John Stephens School of Government, UNC-CH stephens@sog.unc.edu (919) 962-5190 NC3C Conference – March 2013. Three Strands of “Participation”. John Clayton Thomas: Customer Partner Citizen.

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What Kind of “Citizen Engagement”?

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  1. What Kind of “Citizen Engagement”? Different Roles and Goals John Stephens School of Government, UNC-CH stephens@sog.unc.edu (919) 962-5190 NC3C Conference – March 2013

  2. Three Strands of “Participation” John Clayton Thomas: • Customer • Partner • Citizen

  3. Three Strands of “Participation” Customer Service use Exchange Clarity, efficiency

  4. Three Strands of “Participation” Partner Co-production Voluntary action: Govt + Person School aides, Recreation coaches

  5. Three Strands of “Participation” Citizen Broadest, complex Opinions on policies, priorities “Engagement” Politics + some customer service

  6. CitationJohn C. Thomas. Citizen, Customer, Partner: Engaging the Public in Public Management.(Armonk, NY: M.E. Sharpe. 2012). 242 pp.$89.95 (cloth) ISBN: 978-0-7656-2720-9; $44.95 (paper) ISBN: 978-0-7656-2721-6 Book Review by John B. Stephens, School of Government, UNC-CHPublic Administration Review May/June 2013

  7. Part 2 – Citizen Surveys • Review and discussion of collection of surveys and reports from NC localities, located at: Citizen Surveys by Local Governments in North Carolina http://www.sog.unc.edu/node/522 • Still seeking more submissions – send examples to: John Stephens, School of Government, UNC-CH stephens@sog.unc.edu (919) 962-5190 • Thanks!

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