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Presented by. Mrs Patricia TROISFONTAINE and MrJean-Michel BOIVIN. Certification of the French Air Navigation Services Provider . Summary of the presentation. Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 Requirements.

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Presented by

Mrs Patricia TROISFONTAINE and MrJean-Michel BOIVIN

Certification

of the French

Air Navigation Services

Provider 


Summary of the presentation

  • Presentation of French ANSP and Bordeaux ACC.

  • European Safety Regulatory Requirements (ESARR) and ISO 9001 Requirements.

  • Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

  • Reorganisation of French DGAC:

    Regulator, Surveillance Authority and ANSP.

  • ANSP Certification Process, initiated by DCS and DSNA

  • Benefits of the Certification Process for Bordeaux ACC.


Summary of the presentation

  • Presentation of French ANSP and Bordeaux ACC.

  • European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.

  • Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

  • Reorganisation of French DGAC:

    Regulator, Surveillance Authority and ANSP.

  • ANSP Certification Process, initiated by DCS and DSNA

  • Benefits of the Certification Process for Bordeaux ACC.


Dsna main missions
DSNA Main Missions

  • To provide Air Navigations Services with the highest level of safety.

  • To plan operational evolutions and appropriate means to cope with the increase of traffic, as well as relevant studies.

  • To carry out all studies to assess needs in airspace.

  • To acquire, install, operate and maintain equipment and CNS systems.

  • To ensure collection, production and publication of meteorological information.

  • To cooperate with military organisations concerned with air navigation and foreign ANSP.

  • To lend support to the Regulation Authority in order to define norms, procedures and regulations related to Air Navigation.

  • To participate in international studies with regard to Air Navigation.


SNA/RP

SNA/N

SNA/SE

Paris ACC

SNA/O

SNA/CE

SNA/SO

Brest ACC

SNA/NE

SNA/S

Bordeaux ACC

SNA/AG

SNA/SSE

SNA/OI

Reims ACC

Marseille ACC

DSNA

HEADQUATERS

(Paris – Except HR in Athis-Mons)

Safety-QualitySecurityAnne Frisch

EnvironmentPierre-Yves Huerre

Finances

Hervé Toro

Human ResourcesJean-Michel

Boivin

Planification & Strategy

Raymond Rosso

International adviser

Maurice Georges

Communication Cell

Jean-Marie Piduch

Scientic Adviser

Dominique

Colin de Verdière

Direction des Opérations

Françoise Deygout

TECHNICAL

(Toulouse except

part of R&D -

in Athis-Mons)

Direction de laTechnique et de l ’Innovation

Jean-Marc Faysse

OPERATIONS

(Headquaters in Athis-Mons,

south of Paris)

Deputy en-route

Jean-Claude Coulardot

Deputy APP / TWR

Pascal Planchon

Central

Systems

AIM

Operational

Systems

Daniel Azéma

Research &

Development

Philippe Merlo

8000 people

5 ACC

11 regional units (« SNA »)

APP/TWR + 1 ACC overseas


Operations directorate organisation chart
Operations Directorate Organisation Chart

Operations Directorate

ACC Deputy

SNA Deputy

SQMS Advisor

General Secretary

Paris SNA

Paris ACC

Brest ACC

Safety &

Performance

Division

Administrative

Division

SNA-N

SNA-O

Bordeaux ACC

SNA-S

Airspace

Division

Technical

Division

SNA-SO

Marseilles ACC

SNA-SSE

SNA-SE

Reims ACC

SIA

Aeronautical

Information

Centre

CESNAC

Systems Operation

Centre

SNA-CE

SNA-NE



France Traffic Evolution

  • International : +4,86%

  • Domestic : -5,54%

  • Overflights: +4,76%



France uir
France UIR

UAC REIMS

UAC PARIS

UAC BREST

UAC BORDEAUX

UAC AIX

UAC MADRID

UAC BARCELONE



Main overflight tracks bordeaux uir
Main Overflight Tracks Bordeaux UIR

Canary

Islands

Balearic

Islands


Bordeaux uir routes and sectorisation
Bordeaux UIR Routes and Sectorisation

CDN

ANG

P

NEV

NTS

LCA

MOU

L

POI

3 layers

Ill

355

315

195

ROA

THR

R

LMG

CFA

CGC

T

BDX

X

MEN

SAU

MTL

GAI

AGN

Z

TOU

FJR

BTZ

H

TBO

N

PPG

PPN


Fir sectors

LFBH

LFBL

LFBG

LFBX

LFBE

LFBD

LFBA

LFCR

LFBM

LFBO

LFBZ

LFBP

LFBT

FIR sectors

NL

BN

SL

BS

TA

TG



Summary of the presentation

  • Presentation of French ANSP and Bordeaux ACC.

  • European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.

  • Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

  • Reorganisation of French DGAC:

    Regulator, Surveillance Authority and ANSP.

  • ANSP Certification Process, initiated by DCS and DSNA

  • Benefits of the Certification Process for Bordeaux ACC.


The european safety regulatory requirements
The European Safety Regulatory Requirements

  • ESARR1: Safety Oversight in ATM (11.2007)

  • ESARR3: Use of Safety Management System by ATM service providers (07.2003)

    • ESARR2: Reporting and Assessment of Safety occurrences in ATM (3 phases  01.2002)

    • ESARR4: Risk assessment and mitigation in ATM (04.2004)

    • ESARR5: ATM Services’ Personnel (11.2003 Controllers – 04.2005 Technicians)

  • ESARR6: Softwares in ATM Systems (11.2006)

  • ESARR7: GNSS (Satellite navigation)

    http://www.eurocontrol.int/src/public/standard_page/src_deliverables.html


Service Provider

SMS INTERNAL VERIFICATION

(Safety Surveys/Audits/Reviews)

HOW IUSOAP WORKS?

ICAO

UNIVERSAL

SAFETY

OVERSIGHT

PROGRAMME

ICAO

National Regulator

SAFETY

OVERSIGHT


Management Team Unsafe Decision

Line Management Fails to Correct

ACCIDENT

Controller or Engineers Error

Unsafe or Untested Procedures

A Safety Mangement System : Why ?

How an Accident Could Happen

The Reason Model

Accident Shields

Latent Unsafe Conditions and Acts

Result

Window of Opportunity

 A Safety Management System acts at each level


The european safety regulatory requirements1
The European Safety Regulatory Requirements

  • Requirements approved by the Safety Regulation Unit and by the Safety Regulation Commission

  • Applicability : to all providers of ATM services in Eurocontrol member states – ECAC states who are not members are encouraged to use the requirements (the SMS has to cover also all supporting services under the managerial control of the organisation)

  • Requirements effective within three years from the date of adoption by the Eurocontrol Commission

  • Each state will have to ensure through appropriate safety regulation that ATM service providers meet these requirements

  • To ensure appropriate organisational performance with minimum safety standards set up in the public interest

  • For harmonisation across the ECAC area



Safety management systems

ATCOs

Surveillance

Support

Communication

People

Equipment

Engineers

Navaids

Procedures

Information

SYSTEM

ATC

Operating

Maintenance

SMS = A total system approach

Safety Management Systems


Schematic Representation of SMS Requirements in accordance to ESARR 3

  • SAFETY POLICY LEVEL

SAFETY OBJECTIVE

TO MINIMISE THE ATM CONTRIBUTION TO THE RISK OF AN AIRCRAFT ACCIDENT

SAFETY MANAGEMENT

TO IMPLEMENT A FORMAL AND EXPLICIT SAFETY MANAGEMENT APPROACH

SAFETY RESPONSIBILITY

EVERYBODY HAS AN

INDIVIDUAL SAFETY

RESPONSIBILITY FOR

HIS/HER OWN ACTIONS

SAFETY PRIORITY

OVER COMMERCIAL, OPERATIONAL, ENVIRONMENTAL OR SOCIAL PRESSURES

TO ACHIEVE SAFETY

MEANS FOR ACHIEVING HIGH SAFETY STANDARDS

REQUIREMENTS FOR

SAFETY MANAGEMENT

SYSTEMS

AN APPROPRIATE ORGANISATION

COMPETENCYSTAFF TRAINED, MOTIVATED AND COMPETENT

TO ENSURE SAFETY

MEANS FOR PROVIDING ASSURANCE THAT RISKS ARE BEING PROPERLY MANAGED

SMS DOCUMENTATION THE SMS IS A DOCUMENTED SYSTEM ARISING FROM A SAFETY POLICY

SAFETY MANAGEMENT RESPONSIBILITY A SAFETY MANAGEMENT FUNCTION WITHIN THE ORGANISATION

SYSTEMATIC ACTIONS

CONCERNING THE STEADY STATE

EXTERNAL SERVICES DEALING WITH EXTERNALLY PROVIDED SERVICES

SAFETY SURVEYS SAFETY HAS TO BE VERIFIED INTERNALLY AND CONTINUOUSLY

TO PROMOTE SAFETY

MEANS TO BUILD A SAFETY IMPROVEMENT CULTURE WITHIN THE ORGANISATION

SAFETY MONITORING CONTINUOUS MONITORING AND ANALYSIS OF SAFETY INDICATORS

SYSTEMATIC ACTIONS

QUANTITATIVE SAFETY LEVELS DERIVING QUANTITATIVE LEVELS WHEREVER PRACTICABLE

DOCUMENTING SYSTEMATIC ACTIONS AND CHANGES

LESSON DISSEMINATION

DISSEMINATING PAST LESSONS WITHIN THE ORGANISATION

SAFETY OCCURRENCES ATM OPERATIONAL OR TECHNICAL OCCURRENCES ARE INVESTIGATED INTERNALLY

SAFETY RECORDS RECORDS ARE PRODUCED AND MAINTAINED THROUGHOUT THE SMS OPERATION

SAFETY IMPROVEMENT

INVOLVING ALL STAFF AND IMPLEMENTING THE IMPROVEMENT OF SAFETY AS A CONTINUOUS PROCESS

RISK ASSESSMENT AND MITIGATION THE SAFETY OF NEW SYSTEMS AND CHANGES IS TO BE DEMONSTRATED USING A RISK BASED APPROACH. RISK IS ASSESSED AND MITIGATED.

RISK ASSESSMENT AND MITIGATION DOCUMENTATION THE RESULTS OF RISK ASSESSMENT AND MITIGATION PROCESSES ARE DOCUMENTED THROUGHOUT THE SYSTEM LIFECYCLE

May 2001 - EUROCONTROL SRC


Esarr2 requirements
ESARR2 requirements to ESARR 3

To ensure that formal means exist to assess safety performance

  • ATM personnel are encouraged to systematically report safety occurrences, to improve visibility on safety occurrences

    (a non punitive culture is necessary)

  • Investigating and assessing the ATM system contribution to the cause of safety occurrences  to take corrective measures and preventive measures

  • The severity of each occurrence has to be determined

  • Safety recommandations and corrective actions are developped, and their implementation is monitored

  • Each state ensures that appropriate safety data are collated and reported to Eurocontrol

  • In Bordeaux ACC, there are people in charge of collecting and investigating all safety occurrences ; corrective and preventive actions are then determined and implemented :

    • In technical systems

    • By feedback when causes are human factors (briefings to 12 controlers teams – 3 times a year) : events are presented to all controlers


Esarr4 requirements
ESARR4 requirements to ESARR 3

Use of risk assessment and mitigation including hazard identification in ATM when introducing/planning changes

  • A quantitative and qualitative risk-based approach

  • The requirement covers human, procedural and equipment elements

  • Evidence from risk assessment and mitigation studies must be collated and documented; safety requirements related to the implementation of a change has to be traceable

    (The depth and scope analysis depends on the types of functions performed, the severity of the effects of the hazards, the complexity of the part of the system,…)

  • For existing parts of the ATM System, an analysis can take into account historical data

  • Hazards are classified with a Severity classification scheme


Esarr5 requirements
ESARR5 requirements to ESARR 3

Defines requirements for all ATM services’ personnel responsible for safety related tasks

  • A designated authority shall ensure that organisations and personnel responsible for tasks related to the safety of air trafic are competent to carry out those tasks

  • Personnel are subject to appropriate measures to ensure ongoing competence and that they meet medical requirements

  • There are special requirements for on-the-job training instructors

  • There must be a process by which controllers can be assessed

  • Technical and engineering personnel must have and maintain sufficient knowledge about the services they are supporting and the potentiel effects of their work on the safety of those services


Single sky regulations common requirements
Single Sky Regulations – Common Requirements to ESARR 3

  • EC will publish at the end of 2005 a regulation laying down

  • « Common Requirements  for the provision of Air Navigation Services »

  • This regulation covers all types of Air Navigation Services:

  • Air Traffic Services, CNS Services, Aeronautical Information Services and Meteorological Services.

  • The Common Requirements will become effective on the day of their publication.

  • This means that end 06/early 07, Member states will need to organise certification of ANSPs.

  • Certificates will be valid for the whole EU.


Single European Sky – Common Requirements to ESARR 3

NSA

PRC

USERs

Single Sky regulation

on service provision

Information

disclosure

Specifications :

Business plans

Annual plans

Annual reports

NATIONAL

REGULATIONS

FOR :

Security and sovereignty,

Finance & accounting,

Legal liabilities,

Social rights,

…..

Ownership and

organisational structure

Financial strength

Liability and insurance cover

Security

OACI Annexes

OACI SARP’s

Technical and operational

competence and suitability

ISO 9000

Reporting systems

ESSAR 2

other

ANSPs

Systems and processes for safety

and quality management

ESSAR 3 & 4

Human resources

ESSAR 5

Single Sky

regulation

on interoperability

Quality of services


Iso 9001 requirements

P D to ESARR 3

A C

ISO 9001 requirements

ISO 9001 requirements are to establish, document and maintain a Quality Management System and continuously improve its effectiveness

  • processes have to be defined and managed

  • It requires the focus to be on the customer with the aim of enhancing customer satisfaction

  • Main other items :

    • Control of documents, Control of records

    • Quality policy, Planning : quality objectives

    • Responsibility, authorities and communication

    • Management review

    • Provision of resources, Human resources

    • Infrastructure, environment

    • Planning of product realisation, review of the requirements related to the product

    • Design and development

    • Purchasing

    • Control of production , control of non-conforming product

    • Measurement, analysis and improvement

Deming wheel

Plan

DoCheckAct


Qms continuous improvement

5. Direction to ESARR 3

Responsibility

8. Measures, Analysis

Improvement

6. Resources

Management

7. SERVICE

PROVISION

Service

Output

data

Input

data

QMS continuous improvement

REQUIREMENTS

S

A

T

I

S

F

A

C

T

I

O

N


Iso 9001 and esarr3
ISO 9001 and ESARR3 to ESARR 3

  • ISO 9001 requires a Quality Management System

  • ESARR3 requires a Safety Management System

  • Eurocontrol has made a mapping of ESARR-ISO and of ISO-ESARR

  • In France, the development of a QMS based on ISO 9001 approach has been used to implement in the ACCs the National Safety Management System : ACCs have Safety and Quality Management Systems

  • ESARR3 : is similar to ISO 9001 but includes more detailed requirements for safety in ATM and a risk-based approach for main changes


Iso 9001 and esarr31
ISO 9001 and ESARR3 to ESARR 3

  • Both require :

    • One person in charge of the system

    • Quality policy – Safety policy

    • Incident reporting and analysis – feedback

    • Corrective and preventive actions

    • Documentation on significant changes

    • Transverse approach

    • Updating of documentation

    • Records

  • The main differences :

    • ISO requires the focus to be on the customer focus (to increase customer satisfaction)

    • ESARR requires risk assessment and mitigation processes


  • Summary of the presentation to ESARR 3

    • Presentation of French ANSP and Bordeaux ACC.

    • European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.

    • Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

    • Reorganisation of French DGAC:

      Regulator, Surveillance Authority and ANSP.

    • ANSP Certification Process, initiated by DCS and DSNA

    • Benefits of the Certification Process for Bordeaux ACC.


    Bordeaux acc iso 9001 certification

    Sept. 2004 to ESARR 3

    Oct. 2004

    Jan. 2005

    April 2002

    23.02.05.

    ESARR audit

    by the DNA

    ISO 9001

    Pre audit

    Certification Audit

    ISO 9001

    Certification

    Bordeaux ACC ISO 9001 Certification

    • No exclusion :

      • neither in Bordeaux ACC activities

      • nor in ISO 9001 requirements


    Simultaneous implementation of a safety management system and a quality management system
    Simultaneous implementation of a safety management system and a quality management system

    • ISO 9001 used to implement ESARR :

      • Process development included ESARR requirements

      • ESARR implementation leads to « strong points » for ISO compliance

    • What existed before Safety and Quality approach:

      • Safety events notification and analysis – experience feedback (1)

      • Operational procedures and manuals

      • Coordinations between technical staff and control staff to organize changes in ATM systems and procedures

        (1) existed in the french ACCs before ESARR2


    What had to be done
    What had to be done and a quality management system

    • To describe our processes and to pilot them with indicators

    • To give evidence of customer satisfaction – to collect their expectations by annual meeting with Airlines and other airspace users

    • To define quantitative safety levels and safety objectives (coming from national safety objectives)

    • To define methods to guarantee the updating of documentation

    • To collect corrective and preventive actions data – to monitor their implementation

    • To implement risk assessment and mitigation methods :

      • MISO

      • EPIS

    • To implement internal auditing

    • To implement management review meetings

    • To assess external services from a safety point of view


    Planification
    Planification and a quality management system

    • The development of the Quality and Safety Management System needs planning (Project Management Method) :

      • To identify all the tasks

      • To ensure that each person knows what he has to do

      • To monitor the advancement

      • To transmit information

         The Bordeaux ACC schedule for ISO certification in 2004


    Summary of the presentation and a quality management system

    • Presentation of French ANSP and Bordeaux ACC.

    • European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.

    • Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

    • Reorganisation of French DGAC:

      Regulator, Surveillance Authority and ANSP.

    • ANSP Certification Process, initiated by DCS and DSNA

    • Benefits of the Certification Process for Bordeaux ACC.


    2005 and a quality management system

    A New Organisation

    2005 : French CAA (DGAC) has restructured and modernised its organisation in an effort to increase customer satisfaction

    and improve efficiency.


    2005 and a quality management system

    A New Organisation

    New organisation copes with European regulations and with French state modernisation.


    Dgac missions
    DGAC Missions and a quality management system

    • The main mission is to ensure a high level of safety in

      • Air Navigation Services

      • Surveillance and Certification of aircraft manufacturers and maintenance workshops, airlines, flying crews, etc.

      • Airports Certification

    • To guarantee a high level of protection of environment (noise, air quality…)

    • To exercise economic regulation over airlines and airports

    • To provide support to aircraft manufacturers

    • To guarantee a high level of security to passengers and freight operations


    Air navigation services provider dsna

    2005 and a quality management system

    DGAC

    New Organisation

    STRATEGY

    & REGULATION

    (DAST and DRE)

    Strategic and Technical Affairs

    Economic Regulation

    AIR NAVIGATION SERVICES PROVIDER (DSNA)

    Three fields

    of activity

    PROVIDERS

    • AERONAUTICAL TRAINING PROVIDERS (ENAC and SEFA)

    Supervisory authority is independant of ANSP

    NATIONAL

    SUPERVISORY

    AUTHORITY

    (DCS)


    direction and a quality management systemgénéralede l’Avtioncivile

    Directorate General Of Civil Aviation

    2005 New organisation

    DAST

    STRATEGY & REGULATION

    Government Representative

    DCS

    NATIONAL SUPERVISORY AUTHORITY

    ANSP Certification and Supervision

    Procedures,

    Safety analysis…

    Regulation

    Participation to

    international meetings

    Certificates, audits

    DSNA

    Air Navigation

    Services Provider


    OACI and a quality management system

    EC / EASA

    Eurocontrol

    DGAC

    Regulator

    DAST

    Direction des Affaires Stratégiques et Techniques

    Strategy + Regulation

    DCS

    Direction du Contrôle de la Sécurité

    Checks compliance with

    european regulation

    Foreign

    Providers

    (CH, G, Jersey)

    Defense

    AFIS

    Meteo France

    Over Seas

    Polynésie Française Nouvelle Calédonie St Pierre et Miquelon

    DSNA

    ANSP

    Air Navigation Services Providers


    Dast missions
    DAST Missions and a quality management system

    • To determine strategic orientations

      • Air Navigation

      • Aircraft Safety

      • Etc.

    • To elaborate technical regulations

    • To deal with Security & Defense Affairs

    • To ensure coordination between DGAC and European and International Institutions.


    Dcs mission
    DCS Mission and a quality management system

    • To make sure that laws and regulations are respected

      As regards:

      safety, security, environment

      aircraft design, industry and maintenance

      flight crew licensing

      air navigation operations

      airport operations


    2005 and a quality management system

    A New Organisation

    To know more about it, see

    www.dgac.fr


    Summary of the presentation and a quality management system

    • Presentation of French ANSP and Bordeaux ACC.

    • European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.

    • Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

    • Reorganisation of French DGAC:

      Regulator, Surveillance Authority and ANSP.

    • ANSP Certification Process, initiated by DCS and DSNA

    • Benefits of the Certification Process for Bordeaux ACC.


    Certification a twofold process
    Certification : a Twofold Process and a quality management system

    • A process from the top down : DCS will deliver a certificate to DSNA.

    • A process from the bottom up : each ATC unit will get an ISO certification.


    ISO Certification Schedule and a quality management system

    Integrated Safety Quality Security Environment

    Management System

    DSNA-HQ

    ISO end 2006

    DO-HQ

    DTI-HQ

    ISO

    from 2003

    ISO

    from 2002

    ISO

    from 2002

    ISO 2005-2006

    ISO end 2006

    5ACC

    11SNA

    CESNAC

    SIA

    Ops Sys

    R&D

    ACC/SO : ISO 23 february 2005

    ACC/SE : ISO 20 march 2005

    ACC/E : certification audit Dec. 2005

    ACC/N : ISO draft audit end 2005

    Suite réunion DSNA-DO du 20 janvier 2005


    The ansp certification why
    The ANSP certification: Why ? and a quality management system

    • To implement an integrated surveillance system (DCS + DAC) able to meet European regulations and ICAO requirements.

      Integrated = Safety–Quality–Security-(Environment)

    • To check that the ANSP meets the single sky regulations.

    • To improve safety and security levels through formal procedures and improved working methods such as formalized internal and external audits.


    Surveillance Principles and a quality management system

    • Certification :

      • the ANSP demonstrates it has implemented all measures to meet requirements, and that these measures will continue to be in force.

      • the ANSP will be increasingly supported by safety management systems.

    • Continuous Surveillance :

      • the Surveillance Authority (DCS) checks that ANSP (DSNA) operations are at all times fully compliant with the regulations.

      • main methods of surveillance: continuous surveillance, change management, incident analysis, follow up of safety indicators.


    Authority and a quality management systemANSP

    DAST

    EC

    Regulates

    Demonstrates

    Agrees

    DCS

    DACs

    Checks

    Approves

    Grants

    Detects

    Assesses

    Corrects

    Checks

    Analyses

    Corrects

    DCS

    ….

    BEA

    Internal Feedback

    External Feedback

    Surveillance Principles


    Surveillance principle
    Surveillance Principle and a quality management system

    DSNA

    demonstrates it meets

    requirements

    DCS

    agrees (or not)


    European Regulation Applicable to ANSPs and a quality management system

    « Single European Sky »

    • Organised structure

    • 5-year Business plan

    • Safety management System (ESARR/3, ESARR/4)

    • Quality management System (Applicable mean of conformity = ISO 9001)

    • Security management system

    • Operating manuals

    • Human resources : ESARR/5

    • Financial strength

    • Risk insurance coverage

    • Customers enquiries about quality of service provided.

    • Contingency plans

    • Annual reports

    • Compliance with ICAO Annexes (2, 3, 4, 10, 11, 14, 15)


    ANSP and a quality management system

    Certificat

    Safety QualitySecurity Mngt

    Environment

    Finances

    TEC

    OPS

    5 ACC

    11 SNA

    R & D

    OPS Sys

    AIM

    Systems

    Surveillance Organisation

    DCS

    (NSA)

    DSNA

    HR

    Strategy

    Planning

    Internal

    Surveillance

    External

    Surveillance


    DCS : Overall Surveillance and a quality management system

    DCS

    ANSP certification

    Audits and inspections

    Deputy

    Deputy in charge of

    Flight Crew

    Methods

    and Quality

    Aircraft

    Flight Crew

    Air Navigation

    Airports

    Security

    Directions

    Of

    Civil Aviation

    (7+ OS)

    Civil Aviation

    Technical Department

    GSAC


    DCS : Detailed Organisation Chart and a quality management system

    DCS

    Deputy

    Deputy in charge of Flight Crew

    METHODS & QUALITY

    AIRWORTHINESSOPERATIONS

    FLYING CREW

    AIR NAVIGATION

    AIRPORTS & SECURITY

    ANSP Certification

    Quality Program

    Air Transport

    Aircraft

    Operations

    Schools

    Helico Ops

    General Aviation

    Exams

    AIR NAVIGATION Staff

    Legal studies

    Hélicopters

    International

    Licences

    AN Systems

    Human resources

    Motors

    Simulators

    Medical

    Airports

    Finances

    Staff

    Security

    Technical Systems

    Agreements Conception, Production, Maintenance

    Softwares

    DCS : 300 people

    45 people


    Safety Quality Security Management Network and a quality management system

    DSNA

    DSNA

    SQS-Manager

    Safety, QualitySecurity MngtAnne Frisch

    EnvironmentPierre-Yves Huerre

    Finances

    Hervé Toro

    HumanResourcesJM Boivin

    StrategyPlanificationRaymond Rosso

    SQM

    SQM

    Direction des Opérations

    Françoise Deygout

    Direction de laTechnique et de l ’Innovation

    Jean-Marc Faysse

    Safety

    OccurrenceHandling

    Airspace

    Management

    Systèmes

    Specifications

    SDSO

    Operational Systems

    Daniel Azema

    SDER

    Research & Development

    Philippe Merlo

    SQM

    Aeronautical

    InformationManagement

    SQM

    12 SQM

    21 relays for

    Safety-Quality-Security

    Management

    Central

    Systems

    11 regional units :

    APP/ TWR

    + 1 overseas ACC

    5 ACC

    5 SQM


    Safety quality security management
    Safety Quality Security Management and a quality management system

    • To elaborate DSNA policy in terms of Safety, Security and Quality, and to follow its implementation.

    • To guarantee that the conditions of delivery of the ANSP certificate are still in force.

    • To coordinate, to lead and to assess the DSNA Safety-Quality-Security Management System.

    • To ensure proactive safety management.

    • To perform internal audits.

    • To report to DSNA in terms of safety performances (through indicators and incidents follow up).

    • To study, develop and promote safety study methods.

    • To follow the elaboration and to validate safety studies.

    • To develop a Security Plan and to coordinate DSNA security measures, including information systems security.


    ANSP Certificat and a quality management systemDSNA

    Safety Quality Security Management

    Builds

    SQS Mngt Reference

    DSNA

    Alerts & Makes proposals

    (by anticipationor in reaction)

    Advises & Assists

    for the SQS referenceapplication

    Controls / Monitors:

    Is the SQS reference well applied and efficient ?


    Safety Quality Security Management Unit and a quality management system

    15 people

    Systems

    Security

    Division

    Internal audit

    and Certification

    Division

    Performances

    Division

    • DSNA integrated Management System Implementation

    • DSNA Manual

    • DSNA Certification Coordination

    • DSNA internal audits

    • Security Training Management

    • Safety Follow up

    • Objectives and recommandations

    • Indicators

    • Security

    • Regulation expertise

    • Safety studies

    • International WG

    • Support to DO and DTI


    Working organisation and methods
    Working Organisation and Methods and a quality management system

    • Target date for ANSP certification: end 2006.

    • Certificate delivered by DCS, National Surveillance Authority.

    • This is a new process, from new regulations.

    • It will need

      • a common understanding of applicable rules.

      • good cooperation between DCS and DSNA.

        For DCS, the representative of DSNA is MSQS

    • Organisation

      • Certification Steering Committee

      • Certification Working Group


    Certification steering committee
    Certification Steering Committee and a quality management system

    To follow up the certification process.

    • To present the organisation of surveillance

    • To exchange information about the problems

    • To follow the planning of audits

    • To set up a common understanding of the applicable referential

    • To define the process of DSNA certification as an AIS and CNS services provider

    • To define how to check compliance with ICAO requirements

    • To ensure full coherence with the methods of certification elaborated at a european level

    • To identify the risks that the objective is not met (DSNA certification at the end 2006)

      • Delays in delivery of conformity documentation

      • Delays in the implementation of a security management system

      • Possible non-conformity and discovered late, if its correction is a preliminary condition for certification.


    Certification steering committee1
    Certification Steering Committee and a quality management system

    • Chaired by DCS Director

    • Members:

      • DCS Managing Staff

      • DAST Managing Staff

      • STAC Director

      • DAC Directors

      • DSNA Director

      • MSQS

      • DSNA DO Director

      • DSNA DTI Director

      • Experts


    Certification working group
    Certification Working Group and a quality management system

    To ensure coordination between DCS and DSNA with regards to the certification process

    • To follow the planning of the certification process.

    • To work on and validate ANSP documentation: DSNA manual.

    • To examine the findings of the audits.

    • To analyse difficulties and propose solutions.


    Certification working group1
    Certification Working Group and a quality management system

    • Chaired by DCS Head of Certification Board

    • Members:

      • DCS Air Navigation Dpt Staff

      • DCS Flying Crew Dpt Staff

      • DCS Methods & Quality Dpt Staff

      • DAST Staff

      • STAC Staff

      • DAC representative

      • MSQS

      • Experts


    Certification audits schedule
    Certification Audits Schedule and a quality management system

    • Audits performed by DCS with STAC and DAC support.

    • Audits coordinated with MSQS.

    • 11 audits scheduled, from November 2005 until September 2006:

      • 3 ACC : Reims, Bordeaux and Brest

      • 6 SNA : NE, SO, Paris (CDG), S, West Indies, SE

      • DSNA and DO headquarters

      • DTI

    • 2 or 3 additional audits of small aerodromes

    • Documentation of reference for the audits:

    • ESARR2, ESARR3, ESARR4, ESARR5

    • DSNA manual


    DSNA and a quality management systemManual

    DSNA Manual

    To demonstrate compliance with the regulation

    To describe the modes of implementation of the requirements


    Dsna manual table of contents draft
    DSNA Manual Table of Contents (Draft) and a quality management system

    • 0. Manual management (review…)

    • 1. Organisation: context, regulatory requirements, cartography…

    • 2. General: SQS policy, responsibilities, SQSMS organisation…

    • 3. Adequate levels of SQS: resources, manual and records management, external providers, risk assessment and mitigation, capacity planification, control of deviations from objectives.

    • 4. Insurance and promotion of SQS: audits, surveillance, corrective and preventive actions, feedback, collection of improvement propositions, management system updating.

      The DSNA manual will be a short high level manual, with links to relevant documents and procedures


    DSNA Manual Relevant Documents and a quality management system

    DSNA Manual

    Employment description

    Letters of agreement

    Lists of documents

    Contingency plans

    Lists of records

    Annual reports

    Business plan

    Organisation charts


    DSNA Manual Relevant Procedures and a quality management system

    DSNA Manual

    Corrective Actions Follow up

    Safety Assessment Studies

    Expertise Management

    Records Management

    Security Procedures

    Incident Analysis

    Internal Audits

    Documentation Management


    Continuous surveillance

    • Through Safety Occurences and a quality management system

      • by DCS and MSQS

      • input data : safety occurences, BEA recommandations, Eurocontrol,…

    • Through Safety Studies

      • DCS (ESARR1)

      • - major changes  To get DCS agreement

      • - minor changes  To inform DCS

      • - DSNA procedures « safety studies »

      •  To get DCS approbation

      • MSQS

      • Letter of agreement DCS-DSNA

    • Through audits

      • DCS external audits (to check compliance with regulation)

      • MSQS internal audits

    Continuous Surveillance


    Summary of the presentation and a quality management system

    • Presentation of French ANSP and Bordeaux ACC.

    • European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.

    • Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

    • Reorganisation of French DGAC:

      Regulator, Surveillance Authority and ANSP.

    • ANSP Certification Process, initiated by DCS and DSNA

    • Benefits of the Certification Process for Bordeaux ACC.


    Main improvements provided by the sqms implementation
    Main improvements provided by the SQMS implementation and a quality management system

    ESARR2 :

    Safety occurrences are reported or detected(1)  are entered into a national data bank; are analysed and classified :

    • In Local Safety Commissions (technical or operational) for the more significant occurrences, with the controllers concerned and together with the management

    • In local Safety meetings every month

    • In a national Safety Commission (CNSCA) for the more significant operational occurrences

    • Causes are identified

    • Corrective and preventive actions are decided

    • The list of actions to be taken is monitored and updated every month

    • 3 times a year, the head of people in charge of safety occurrence analysis presents the more significant events to all the controllers (the situation which has been recorded is « re-played »)

    • Spacing < 5 NM and < 1000ft are automatically detected


    Main improvements provided by the sqms implementation1
    Main improvements provided by the SQMS implementation and a quality management system

    ESARR3 and ISO 9001:

    • A Safety and Quality Policy

    • Objectives & performance indicators - Everyone can consult them

    • New quality and safety quantitative levels

    • All the documentation has been updated :

      • All the operational manuals (for controllers, for supervisors, for technical supervisor, for people in charge of alert service or information service,…)

      • All the documentation on the control positions

      • All the documentation in technical supervision

      • Some « actions to take cards » are easy to find for urgency procedures

    • Tracing has been improved

    • Internal auditing has been implemented

    • Internal and external communication has been improved


    Main improvements provided by the SQMS implementation and a quality management system

    ESARR4 :

    • Using a Method for Interventions on Operational Systems for risk assessment and mitigation for each planned intervention on technical systems supporting ATC services

      (MISO : Méthode d’Intervention sur Système Opérationnel)

      • To identify the worst risk  define procedures to mitigate the risk

      • To give information to all the people involved

  • Using a method to support the decision process when evaluating if a change deserves a full safety assessment process or not : EPIS

  • Using a Project Management Method for significant changes to the ATM system :

    • One person in charge of planning

    • Very short meetings every week with everybody involved, to identify all risks, problems, delayed tasks, and to update the schedule

      • anticipation improvement


  • Epis global process

    No need for further assessment and a quality management system

    Regular Safety Assessment

    EPIS global process

    Identification of the change

    EPIS for airspace design

    and procedures

    EPIS for equipment

    Contribution to a known hazard

    characterization of the size

    Contribution to a support service

    characterization of the risk

    Identification of severity of Worst Credible Case (WCC)

    Justification of risk acceptability

    Regular Safety Assessment ?

    No

    Yes


    Simplified temporal scale for a project

    Example : case of new system and a quality management system

    Simplified temporal scale for a project

    T- x months

    T- x weeks

    T

    Mentor (Project Management Tool)

    EPIS

    Safety Plan and Safety Case

    MISO

    Safety Assurance

    End of the Project

    Put in operation after formal decision

    Beginning of the Projet


    Main improvements provided by the SQMS implementation and a quality management system

    ESARR 5 :

    • Controllers

      • All the different types of training have been defined (initial and continuous training)

      • Everyone involved in safety has to follow the required training

      • The controllers have to pass an exam every three year to maintain their qualification

      • Everyone must have an updated medical certificate ; this certificate needs special requipements for the controllers

    • Technical staff:

      • organisation of training has been done – will be improved in 2006.

      • a procedure to qualify technical for maintenance is in the process of being finalized.


    Main improvements provided by the SQMS implementation and a quality management system

    ESARR 3 :

    • A special national organisation for safety management has been set up, to overview the level safety, and to follow problems which requires a national solution.

    • There is a national feedback organisation for occurrences which happen in one ACC and could happen in others ACC


    National and a quality management system

    organisation

    for Safety

    Management

    DO Direction

    Operations

    Commission

    Technical Safety

    National Group

    DO Safety

    Coordination

    D1

    D2

    D3

    National Safety Management

    Review meeting « en-route »

    + Safety Coordination

    National Safety Management

    Review meeting « Approach »

    + Safety Coordination

    Airport Safety Management

    Review meeting

    ACC Safety Management

    Review meeting

    Safety

    Coordination

    Safety

    coordination

    LSC Ops

    LSC T

    LSC Ops

    LSC T

    Technical

    Safety meeting

    Operations

    Safety meeting

    Technical

    Safety meeting

    Operations

    Safety meeting


    Intranet site
    Intranet site and a quality management system

    To collect all the documentation about the Safety and Quality Management System, an Intranet site has been developed, including:

    • The european and national requirements

    • Safety policy and objectives

    • Description of responsibilities

    • All documents describing the system : processes, procedures, …

    • Information on audits (planning and results)

    • Indicators

    • Records :

      • Safety Management Review meetings reports,…

        Intranet site : CRNA/SO Safety and Quality Manual


    Thank you for your attention

    Thank you for your attention and a quality management system


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