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Courier Service Membership Program

Courier Service Membership Program. Nancy Nathanson, Systems Manager. Membership Program. Membership Agreement with members predictable pricing; annual payment member participation and oversight Alliance office support: coordination; information; vendor relations

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Courier Service Membership Program

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  1. Courier ServiceMembership Program Nancy Nathanson, Systems Manager

  2. Membership Program • Membership Agreement with members • predictable pricing; annual payment • member participation and oversight • Alliance office support: coordination; information; vendor relations • Contract with Vendor: Service expectations • daily pickup • reliable, predictable schedule (one-hour window) • transit time: generally, within two days

  3. Business relationships • Alliancecontracts with vendor to provide daily, scheduled service Lanter Delivery Systems • Lantercontracts with Northwest carriers Consolidated Routing • Consolidated contract with drivers, local carriers • Local courier: Dropsites may agree to send and receive materials for a group of nearby libraries, using the dropsite as the primary address (“forward to” or “attention”)

  4. www.orbiscascade.org/courier 61 drop sites serving 240+ libraries public libraries universities & colleges schools community colleges service districts or systems private, technical and government libraries

  5. Orbis Cascade Alliance Courier Service & Local Shuttles Dropsite A Dropsite B Dropsite C

  6. courier service carries ...

  7. Information on the web www.orbiscascade.org/courier/

  8. www.orbiscascade.org/courierDropsites: sort code, address, schedule

  9. www.orbiscascade.org/courier List of Dropsites

  10. Procedures: packaging • the package • size • sealing • multiple items • would you ship it this way?

  11. … packaging. If you use envelopes and boxes: • protect materials • packing • padding • appropriate size • protect people • weight • staples

  12. … packaging. If you use courier bags: prevent slipping, squishing, torn pages, and worn bindings pack books spine-to-spine, or spine to bottom of bag

  13. … packaging. If you ship non-book items and use courier bags: prevent broken plastic cases pack items in a bubble envelope or padded container before putting them in the bag

  14. Procedures: labeling design, format, and content are mutually approved by vendor and Alliance, on behalf of members. Use only Alliance-supplied labels

  15. … labeling – available on the web

  16. … labeling ATTN: for re-directing to a forwarding site

  17. … labeling and if you use courier bags: protect the see-through window (do not paste a self-adhesive label over the window)

  18. Procedures: Using the manifests “Shipping record forms”: key elements • Date • Destination(s) • Number of packages Purpose: • library: track shipments, other purposes • Alliance: track volume and shipping patterns

  19. … manifests date FROM (you, the sender) “consignee” = TO(dropsites only) # of pkgs automatic totals!

  20. Procedures: reporting problems • courier hasn’t shown up?  call the dispatch office right away  notify Alliance e-mail • other problems?

  21. Procedures: claims • compensation: maximum allowed, $100 per package • documentation • damaged or missing? at what point? • checking for missing items

  22. Member to Member • courier status • have you seen my package?

  23. Member to Member dropsite news from the Alliance office

  24. A big system with regional benefit • thousands of items shipped each month • daily, scheduled pickup • two-day delivery

  25. www.orbiscascade.org/courier

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