looking forward to the nice quality standard on service user experience in mental health
Download
Skip this Video
Download Presentation
Looking forward to the NICE Quality Standard on service user experience in mental health

Loading in 2 Seconds...

play fullscreen
1 / 12

Looking forward to the NICE Quality Standard on service user experience in mental health - PowerPoint PPT Presentation


  • 75 Views
  • Uploaded on

Looking forward to the NICE Quality Standard on service user experience in mental health. Dr Diana Rose Service User Co-Chair Guideline Development Group. Why Mental Health Specifically?. Cinderella service? Approached by NICE differently?

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Looking forward to the NICE Quality Standard on service user experience in mental health' - isabelle-hopper


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
looking forward to the nice quality standard on service user experience in mental health

Looking forward to the NICE Quality Standard on service user experience in mental health

Dr Diana Rose

Service User Co-Chair

Guideline Development Group

why mental health specifically
Why Mental Health Specifically?
  • Cinderella service?
  • Approached by NICE differently?
  • Can be deprived of our liberty and compulsorily treated without committing a crime.
structure of the gdg
Structure of the GDG
  • Convened and facilitated by the National Collaborating Centre for Mental Health (NCC MH)
  • Two chairs: one provider and one service user
  • Group evenly split between providers and service users
evidence
Evidence
  • There are no RCTs
  • National patient surveys
  • But also qualitative work
    • Chapters in previous NICE guidance
    • Healthtalkonline
framework
Framework
  • Considered Picker Institute and Institute of Medicine
  • Adapted
  • Care pathways
examples of domains for quality standards
Examples of domains for quality standards
  • An environment of optimism
  • Dignity and respect
  • User involvement and shared decision-making
  • Single multi-disciplinary team
  • Timely access
  • Full information
  • Involvement in care planning
  • Those at risk of crisis have a crisis plan
examples of domains for quality standards hospital
Examples of domains for quality standards: hospital
  • Daily one to one contact with a professional
  • Meaningful and culturally appropriate activities including evenings and weekends
  • CR&RT used competently, safely and as a last resort
overarching themes
Overarching themes
  • Diversity
  • Parents
  • Carers
  • Combating stigma (also specific QS)
shouldn t these things be happening already
Shouldn’t these things be happening already?
  • These things not new – service users have been recommending for quite some time
  • We know that practice is good in some places
  • But in others there is a lot to be desired
  • Members of the GDG had experienced both
  • Many mental health professionals need to change their whole approach to their patients
what is new in this guideline and quality standard
What is new in this guideline and quality standard?
  • Rooted in the experience of mental health service users
  • Admits a broader range of evidence
measures and metrics
Measures and metrics
  • Most unlikely that this quality standard could be measured using techniques such as real time experience or dashboards
  • Mental health service users need time to reflect on their experience of services and treatments
  • Recommended that service users themselves are involved in assessments of how far QS is being met locally
  • Yet still room for quantitative metrics
conclusion
Conclusion
  • This guideline and quality standard is rooted in the experience of service users and practitioners
  • It was facilitated by the NCC MH and used prior evidence collected by them
  • It results from careful deliberation on the evidence inflected by the experience of the GDG
ad