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E-Business Decision Support

8. E-Business Decision Support. Decisions in the E-Business. Decision Characteristics. Unstructured. Strategic Management. Decisions. Information. Semi-structured. Tactical Management. Structured. Operational Management. Management Information System Reports. Major Management

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E-Business Decision Support

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  1. 8 E-BusinessDecisionSupport

  2. Decisions in the E-Business Decision Characteristics Unstructured Strategic Management Decisions Information Semi-structured Tactical Management Structured Operational Management

  3. Management Information System Reports Major Management Information Systems Reports Periodic Scheduled Reports Exception Reports Demand Reports and Responses Push Reports

  4. Data is retrieved from corporate databases and staged in an OLAP multi-dimensional database Corporate Databases OLAP Server Client PC Multi- dimensional database • Operational DB • Data Marts • Data Warehouse Web-enabled OLAP Software Online Analytical Processing

  5. Important Decision Support Systems Analytical Models What If-Analysis Sensitivity Analysis Goal-Seeking Analysis Optimization Analysis Decision Support Systems

  6. Internet Extranet Intranet Enterprise Information Portal Gateway Enterprise Information Portal User Interface Search Agents OLAP Data Mining DSS Knowledge Management What-If Models Sensitivity Models Goal-Seeking Models Optimization Models Database Management Functions Data Mart Operational Database Other Business Applications Analytical Database Knowledge Base Enterprise Information Portals and DSS

  7. Artificial Intelligence Cognitive Science Applications Robotics Applications Natural Interface Applications • Expert Systems • Fuzzy Logic • Genetic Algorithms • Neural Networks • Visual Perceptions • Locomotion • Navigation • Tactility • Natural Language • Speech Recognition • Multisensory Interface • Virtual Reality Artificial Intelligence Applications

  8. AI Application Areas in Business Neural Networks AI Application Areas in Business Fuzzy Logic Systems Genetic Algorithms Virtual Reality Intelligent Agents Expert Systems

  9. Interface Tutors Search Agents Presentation Agents User Interface Agents Information Management Agents Information Brokers Network Navigation Agents Information Filters Role- Playing Agents Intelligent Agents

  10. The Expert System Expert Advice Knowledge Base User Interface Programs Inference Engine Program Workstation User Expert System Development Knowledge Engineering Knowledge Acquisition Program Expert and/or Knowledge Engineer Workstation Components of Expert Systems

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