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The Information Opportunity

Lec . 2 April 1, 2010 ISM 158. The Information Opportunity. Instructor: Pankaj Mehra Teaching Assistant: Raghav Gautam. Assignment 1 (due April 1). Review Chapter 1 ( The Importance of Information ) from CapGemini’s The Information Opportunity report (2008) Be ready for the quiz!

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The Information Opportunity

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  1. Lec. 2April 1, 2010 ISM 158 The Information Opportunity Instructor: Pankaj Mehra Teaching Assistant: Raghav Gautam

  2. Assignment 1 (due April 1) • Review Chapter 1 (The Importance of Information) from CapGemini’sThe Information Opportunity report (2008) • Be ready for the quiz! • Think about: • Do businesses view information as an asset? • Are all industry segments on board with this view? • What should a CRM system do?

  3. QUIZ 1

  4. Survey 1: Large Global Enterprises Ensuring the right information is available to users when neededis the highest business priority for large companies in 2009…. … yet, confidence in the accuracy and accessibility of information is low (less than half are very confident) Confidence Information % ratings Business Priorities % High priority Low Ensuring the right information is available Neutral Reducing operating costs Ensuring legal and regulatory compliance Reducing IT costs Somewhat Attracting, retaining, growing customers Reducing capital expenditure Information for competitive advantage Very Improving collaboration, reducing duplication Improving document-intensive processes Improving information risk management Insight and content into operational processes Improving the supply chain HP/Ronin research study Feb 2009: 142 IT and LOB decision makers in companies with over 10,000 employees in US, UK, Australia and Singapore

  5. Survey 2: UK FTSE 350, Public • Over 80% consider information exploitation critical to business performance • Project an average 29% improvement in business performance from better use of information

  6. The size of information opportunity varies by sector and function

  7. Factors motivating betteruse of information • Strong linkage between business information and the ability to conduct business effectively and efficiently • Better management of information is also seen as a direct goal • Also driven by customer expectations and market forces

  8. An IT opportunity?

  9. IT is a source of opportunity and advantage but also uncertainty & risk • Chasm between viewpoints • Business executives: View IT with apprehension • Technical executives: Business leaders lack vision • What is undeniable is the rapidity of change • In system architecture and interfaces • In business • In work and the workforce The Challenges of Managing in a Network Economy

  10. The Embedding of IT • IT now embedded in: • Definition and execution of strategy • Organization and leadership of businesses • Definitions of unique value propositions • Every business definition is morphing before our eyes • Markets • Industries • Strategies • Firm designs • Information is now a major economic good

  11. Key Themes • Putting the “I” back in “IT” • No longer just people, process and infrastructure • Information-Centric Enterprises • Managing information by quality and by business value • Dimensions of IQ • Dimensions of BVI • How much information, and how much technology? • Taming the information explosion • Maturity model • iT vs It

  12. Key Themes (cont.) • Information as an asset • Insights from data; analytics • Information as a liability • Governance, risk management and compliance (GRC) • Information aaS (as a service) • Information worth paying for • SOA and data services • Building information services • Understanding and delivering affordances • Is the Information Service Provider market a preview of things to come?

  13. IT’s new jobs • Information Architects, Enterprise Data Architects, CSOs, Compliance Officers • Even as … • No librarians (physical libraries giving way to electronic collections) • Failing newspapers (will there be automated editorialization?)

  14. IT’s old nemeses, all apply • Technology Adoption • The time required for successful organization learning and assimilation of rapidly changing technologies limits practical speed of change • Build vs Buy • External industry, internal organizational, and technological changes are increasing pressure on organizations to buy rather than to make IT applications and services • Complexity • Proliferating information infrastructure

  15. IT’s old nemeses • Ability to ensure high levels of security, privacy, reliability, and availability is a core capability that determines organization’s ultimate success and survival

  16. In the next lecture … • Meet the barriers to better information use in business up close • Begin to comprehend strategies for overcoming these barriers

  17. Reading Assignment (for April 6) • Review Chapters 2 & 3 (Overcoming the failures and Three opportunity areas) from CapGemini’sThe Information Opportunity report (2008) • Think about: • What are some dimensions of information quality? • How can lack of trust be an issue in making better use of information? • What sort of policies, procedures and mechanisms would enable information sharing among business silos toward a single view of customer?

  18. Questions?

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