温泉休闲旅游英语视听说 Tour Guide Service English 模块二： 导游服务 英语 Task 1 Welcome speach. Unit Objectives （单元目标）. After learning this unit, you should ——understand how to give local tour guide service; ——master the basic words and expressions about local tour guide service;
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1.What’s the guide’s surname?
Her surname is wu .
2.How many years of driving experience does the driver have?
3.How long will the tourists stay in this city?
4.What’s the name of the hotel?
Sanjiang Forest Resort .
5.What’s the plate number of the bus?
The number is27968.
Reading : Read the following passage and answer questions below.
1.what are the three aspects of the professional qualifications ?
The professional qualifications consist of three aspects which are called as "ASK". "ASK" here stands for ATTITUDE, SKILLS, and KNOWLEDGE.
2.what kind of attitude should we have as a roué guide ?
"The customer-is-always-right" attitude is a good policy.
3.what is the meaning for Service?
"Service" is made up of seven words: smile, excellence, readiness, viewing, invitation, creativeness and eye.