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Software Resource and Services Jack Delinsky. Current State Direction Philosophy. Current State

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Presentation Transcript

Current State

Direction

Philosophy


Current State

Three main categories of software and servicesavailable through OIIT:Enterprise – System Office Managed(i.e. Oracle and Banner)Institutional – SRS Managed (i.e. Microsoft and Adobe)Enabling – Any USG Member (i.e. Wimba and Blackboard ConnectEd)


Current State

Goals:

Volume Purchasing to Insure Low Pricing

1st Point-of-Contact


Direction

Based on Campus Input



Philosophy

Teaming

  • SRS Advisory Committee

  • Campus Visits

  • Project Teams

    • Web Design

    • Customer Relationship Management Design

    • Vendor Negotiations


Philosophy

Teaming

  • SRS Advisory Committee

  • Campus Visits

  • Project Teams

    • Web Design

    • Customer Relationship Management Design

    • Vendor Negotiations


Philosophy

Customer Service

  • SRS is here for you

  • Expect responsiveness

  • Provide feedback

    • Escalate

    • Recommend

    • Call for Help


Philosophy

Contact Information

Email: [email protected]

Hotline: 706-583-2230

Escalate

Email: [email protected]

Phone: 706-583-2280



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