Protecting the Vulnerable
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Protecting the Vulnerable - A Philippine Experience Justice Conchita Carpio-Morales Ombudsman of the Philippines 12 th Conference of the Asian Ombudsman Association 5 to 8 December 2011 Tokyo-Shizuoka, Japan. Office of the Ombudsman. Office of the Ombudsman.

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Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Protecting the Vulnerable- A Philippine ExperienceJustice Conchita Carpio-MoralesOmbudsman of the Philippines12th Conference of the Asian Ombudsman Association5 to 8 December 2011Tokyo-Shizuoka, Japan


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

  • facilitate access to government services

  • retirement pensions, non-payment of salaries and other benefits, health and medical services, money claims, and deductions from or stoppage/refund of the monthly salary of teachers

  • 53, 016 requests received from 2006-2010

  • 95.44% (50, 599) disposed

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Success Story:

- US$60,000 award for permanent disability enforced

  • assistant waiter on cruise ship

  • cracking sound and snapping sensation on knees

  • only 1 day of rest and anti-inflammatory shot

  • certified unfit for sea duty

  • employer failed to act on permanent disability claim

  • US$60,000.00 judgment award unimplemented

  • full satisfaction post assistance from OMB

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

  • alternative form of dispute resolution

  • voluntary and inexpensive process

  • minor and non-graft cases : non-payment of debts, threats, simple dishonesty, misconduct, and failure to provide financial support

  • 72% of 909 cases successfully mediated

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Success Story: family support

  • military personnel

  • abandoned wife and three children

  • financial support

  • authorization of allotment

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

  • weekly radio program

  • - “Report to the Ombudsman”

  • weekly TV program

  • - “Ombudsman: Your Partner Against Corruption”

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

  • hotlines and text messaging

  • e-mail

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

  • Anti-Red Tape Act of 2007

  • citizen’s charter:

  • - frontline services

  • - step-by-step procedures

  • - responsible employee

  • - fees

  • - documentary requirements

  • - complaint procedure

  • trainings

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

  • duties and responsibilities:

  • - public assistance

  • - public information and education

  • - monitoring

  • - systems review

  • 12 resident ombudsmen organic to the OMB

  • 568 resident ombudsman coordinators

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Success Story: Philippine Veterans Affairs Office

  • reduction in processing time

  • - from 60 days to 10 days for burial assistance

  • - from 90 days to 30 days for old age pensions

Image Source: PVAO Citizen’s Charter

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

The Way Forward

  • Human Rights-Based Approach to Development

  • P.A.N.T.H.E.R. Principles

    • - Participation

    • - Accountability

    • - Nondiscrimination

    • - Transparency - Human Dignity

    • - Empowerment

    • - Rule of Law

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

2010-2016 OMB STRATEGY FRAMEWORK

maladministration in delivery of basic services

poor access to justice, specially of the disadvantaged, vulnerable, and marginalized

corruption in revenue generation, fiscal management, and audit

GOAL 1: Transparent, accountable, fair & efficient public service delivery

GOAL 2: Transparent, accountable, fair & efficient revenue generation, fiscal management, and audit

GOAL 3: Fair, rights-based, gender sensitive and amicable resolution of disputes and rights entitlement protected and promoted

Investigation and

Prosecution

Prevention

Public Assistance

Grievance Redress, alternative dispute resolution

Public Assistance

Education

Investigation and

Prosecution

Prevention

Promotion/

Education

Partnerships

(international and local)

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Barangay Good Governance

Workshops

  • smallest and basic political unit

  • basic services and facilities

  • - agricultural support services

  • - health and social welfare services

  • - “katarungang pambarangay”

  • - maintenance of barangay roads,

  • bridges, water supply systems

  • - information and reading center

  • accountability awareness

  • integrity building

Office of the Ombudsman


Protecting the vulnerable a philippine experience justice conchita carpio morales ombudsman of the philippines 12th

Thank You!

Office of the Ombudsman


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