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Webinar November 21, 2013 2:30-3:30 Eastern Standard Time

Approaches for Reporting Vendor Performance in Vocational Rehabilitation: A Benchmarking Study by Florida VR. Webinar November 21, 2013 2:30-3:30 Eastern Standard Time. Many thanks to all who helped!. Rehabilitation Technical Assistance Center on VR Program Management

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Webinar November 21, 2013 2:30-3:30 Eastern Standard Time

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  1. Approaches for Reporting Vendor Performance in Vocational Rehabilitation: A Benchmarking Study by Florida VR Webinar November 21, 2013 2:30-3:30 Eastern Standard Time

  2. Many thanks to all who helped! • Rehabilitation Technical Assistance Center on VR Program Management • Florida Division of Vocational Rehabilitation Team • Florida Association of Rehabilitation Facilities • Participant VR State Organizations

  3. Webinar Timeline and Objectives

  4. Our project mission is to design and implement a process that effectively and fairly assesses and reports vendor performance, and improves VR outcomes.

  5. Methodology • Conducted planning meeting • Development of assessment process and project charter • Conducted focus group with vendors • Identification of vendor requirements and concerns • Identified benchmark partners • Narrowed scope from all organizations to only VR organizations • Developed benchmarking package • Conducted structured interviews with partners

  6. Benchmarking Package Code of Conduct Diagram of process

  7. Benchmarking Package Vendor Brochure Description of Process

  8. Benchmarking Package – Structured Interview Questions Contact information and instructions Questions aligned to process design

  9. Benchmarking Package: Structured Interview Questions

  10. Results • Many specific answers & examples provided during interviews • 50+ templates, report examples & resources shared by benchmarking partners • Interview responses yielded 10 key findings that address decision points in the process • Findings will be included in recommendations provided to design and implementation teams

  11. What makes a good vendor performance system?

  12. What makes a good vendor performance system?

  13. Location of Reports Rehabworks.org Reports to be located in the Vendor Section

  14. Next Steps • Complete stakeholder review of process, guidelines and prototype report card • Finalize tools and conduct implementation sessions • Post reports online • Continuous feedback and improvement

  15. Open Discussion • Questions or feedback for us? Thank you for attending! If you have questions or comments after the webinar, please contact: Steve Collins- steven.collins@vr.fldoe.org Libby Moody- elizabeth.moody@vr.fldoe.org

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