Using the assessment tools portal
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Using the Assessment Tools Portal. February 2012. Agenda. Assessment Tools Portal (ATP) Overview ATP Prerequisites and Access Using ATP Working with ATP Outputs Resources. Assessment Tools Portal Overview. Assessment Tools Benefits. Assessment Service Delivery Flow. Data Gathering.

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Using the assessment tools portal

Using the Assessment Tools Portal

February 2012

NetApp Confidential - Internal Use Only


Agenda

Agenda

  • Assessment Tools Portal (ATP) Overview

  • ATP Prerequisites and Access

  • Using ATP

  • Working with ATP Outputs

  • Resources

NetApp Confidential - Internal Use Only


Assessment tools portal overview

Assessment Tools Portal Overview

NetApp Confidential - Internal Use Only


Assessment tools benefits

Assessment Tools Benefits

Assessment Service Delivery Flow

Data Gathering

Report Presentation

Planning & Preparation

Analysis& Report Generation

Assessment Tools

  • Reduce manual labor overheadand report generation time

  • Deliver additional data and analytics

  • Easy access to information(NetApp & Partners)

NetApp Confidential – Limited Use Only


Assessment tools portal atp

Assessment Tools Portal (ATP)

TechNet -hosted application

Output Formats

Data Sources

Report Contents

Configuration

Excel

ASUP DW

Service Entitlements

MS Word

NOW Site

Capacity

Searchfor Systems

DataExtract

ReportGeneration

Customer CRM

Utilization

Assessment Reports

Health Check DB

Storage Efficiency

Performance

Health Checks

Shipping & Contacts

NetApp Confidential – Limited Use Only


Assessment tools portal

Assessment Tools Portal

  • The Assessment Tools Portal (ATP) automates the data collection and initial deliverable preparation process for Professional Services[ Internal Link | Partner Link ]

  • These outputs are then evaluated by the consulting team in conjunction with customer interviews to determine assessment findings and recommendations as part of those services

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Assessment tools portal1

Assessment Tools Portal

  • The Assessment Tools Portal produces a majority of the deliverables for the NetApp Infrastructure Consulting Service (ICS)[ Internal Link | Partner Link ]

  • In the future more reporting options will be added as additional service analysis and workflows are automated within this portal

NetApp Confidential - Internal Use Only


Leveraging this information

Leveraging This Information

  • The outputs of this tool can be leveraged many ways

    • Delivery of assessment services

    • Identification of infrastructure issues (e.g. misconfiguration, exposure to bugs, mismanaged storage)

    • Identification of infrastructure opportunities

      • hardware in need of replacement or upgrade

      • systems running low on available storage

      • implementation of storage efficiency features, etc.

NetApp Confidential - Internal Use Only


Using this data safely

Using this Data Safely

  • The outputs of the tool are not immediately customer ready

    • They are intended to be edited and analyzed by an experienced consultant before beings shown to a customer

    • Do not present any information to a customer that you do not understand

    • Do not present any of these outputs to a customer without editing as described in this training

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Assessment tools portal prerequisites access

Assessment Tools Portal Prerequisites & Access

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Reporting prerequisites

Reporting Prerequisites

  • The following criteria are required for a controller to be analyzed via ATP

    • Running Data ONTAP 6.0 through 8.x

    • Send ASUP Weekly Logs to NetApp with the most recent ASUP received no earlier than 30 days prior to the report request

  • For Performance Data Reporting

    • Running Data ONTAP 7.x through 8.x

    • Send Performance ASUP data to NetApp

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Netapp data access requirements

NetApp Data Access Requirements

  • Login via your SSO username and password

  • You do not need to use VPN or be behind the NetApp firewall to access ATP or download your reports

NetApp Confidential - Internal Use Only


Partner data access prerequisites

Partner Data Access Prerequisites

  • You must have a NOW/SSO login account

  • System data will be visible to you if

    • The system is associated with your company in NetApp’s CRM system

      • NetApp has record that the system was sold by your company

      • NetApp has record that the system is supported by your company

  • If neither condition is met the customer must grant specific access to your company before you can view their information with our tools

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Assessment tools portal access

Assessment Tools Portal Access

  • Access the tools portal and training information via the Assessment Tools Portal Technet Page

    • Internal Link

    • Partner Link

  • Direct link to the portal:

    • https://atp.netapp.com/

  • Ask Questions, Make Suggestions, Get Support through the Assessment Tools Community

NetApp Confidential - Internal Use Only


Assessment tools portal outputs

Assessment Tools Portal Outputs

  • Portal data output:

    • Zipped files (.zip) containing

      • Microsoft Excel (.xlsx)

      • Microsoft Word (.docx)

  • These outputs have been tested with:

    • Microsoft Office 2008 and 2010 for Windows

    • Microsoft Office 2011 for Mac

NetApp Confidential - Internal Use Only


Using the assessment tools portal1

Using the Assessment Tools Portal

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Using the assessment tools portal atp

Using the Assessment Tools Portal (ATP)

  • ATP Process

  • ATP User Interface

  • My Dashboard

  • Request Report

    • Report Request Validation

    • Report Generation Process

    • Report Request Emails

    • Report Generation Status

  • Download Report

NetApp Confidential - Internal Use Only


Assessment tool portal process

Assessment Tool Portal Process

User Actions

System Actions

Run Phase 1

ATP Validates inputs

Login

Download Phase 1 Output

Email Link to Phase 1 Output

Valid SNs?

Select SNs and Report Type

No

Yes

Run Phase 2

Yes

No

Data Avail-able?

Request Report

Download Phase 2 Output

Email Link to Phase 2 Output

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Assessment tools portal ui

Assessment Tools Portal UI

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My dashboard

My Dashboard

  • Status panel of your current and past requests

  • Status of reports others cc you on

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Request report

Request Report

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Request report select type

Request Report – Select Type

Report Type

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Request report using customer site search

Request Report – Using Customer/Site Search

Type Customer or Site Name and Click on to get a list of Serial Numbers

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Request report using customer site search1

Request Report – Using Customer/Site Search

Select one or more systems to include

Click Add Serial Numbers

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Request report how current is my data

Request Report – How Current is My Data?

Date of Most Recent Performance AutoSupport Processed

The system will analyze any available performance data.

Date of Most Recent Weekly Log Processed

If over 30 days old the system will not be included in the report.

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Request report manual entry upload

Request Report – Manual Entry/Upload

Manually input or edit a list of serial numbers

Upload a .txt file with a list of serial numbers

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Request report select timeframe

Request Report – Select Timeframe

Select the number of weeks of performance data to trend

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Request report psa tracking optional

Request Report – PSA Tracking (optional)

Input the PSA Number (optional)

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Request report cc colleagues optional

Request Report – CC Colleagues (optional)

Enter Email Addresses (optional)

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Request report submit request

Request Report - Submit Request

Click SUBMIT

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Validation dialogs

Validation Dialogs

If invalid serial numbers are entered the system will ignore those serial numbers OR you can cancel the request and re-enter the serial numbers.

If the controller has not sent ASUP within the last 30 days it will not be included in the report. You can cancel the request if desired.

If recent performance data is not available you will be notified. You can cancel the request or continue with limited or no performance data for those controllers.

NetApp Confidential - Internal Use Only


Report generation process

Report Generation Process

  • 2 phase report generation

  • Phase 1 – ICS.xls within 1 to 3 hours

  • Phase 2 – CMPG output, MS Word report, and error log within 24 hours

  • User email notification upon completion at each phase

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Phase 1 complete email

Phase 1 Complete Email

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Phase 2 complete email

Phase 2 Complete Email

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Report generation status

Report Generation Status

If you have many report requests you can filter the list presented on this tab by searching for reports matching your criteria.

Report Status shows if the report is In Queue or the phase of the report generation process.

NetApp Confidential - Internal Use Only


Report generation status1

Report Generation Status

You can resubmit a previously requested report by clicking “re-submit”.

NetApp Confidential - Internal Use Only


Download report

Download Report

  • Download the automated reports up to 14 days after request

  • After 14 days the reports are deleted from the system

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Working with assessment tools portal outputs

Working with Assessment Tools Portal Outputs

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Working with atp outputs

Working with ATP Outputs

  • Background

  • ATP Outputs – ICS Reports

  • ICS Excel File

    • Overview

    • Detailed Editing Instructions

  • CMPG Excel File Overview

  • ICS Word Report Overview

  • Processing Log File

NetApp Confidential - Internal Use Only


Background

Background

  • The data presented by ATP is designed to be used by a PS Consultant in the context of delivering the Infrastructure Consulting Service

    • The successful consumer of this information has, at a minimum, a good understanding of NetApp Core Technologies and Best Practices

    • Refer to the Infrastructure Consulting Service TechNet Page for training on how to edit these outputs for the NetApp ICS service

    • This section covers the edits necessary to use the data outside of the ICS context

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Atp outputs ics reports

ATP Outputs – ICS Reports

  • ATP outputs the following four files

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Ics excel file content overview

ICS Excel File Content Overview

NetApp Confidential - Internal Use Only


Dashboard tab

Dashboard Tab

  • Replace the “green lights” in row 2 with the color reflecting your analysis of the infrastructure

  • The legend shows recommendations for color coding

  • You may also delete this tab from the workbook

These “Green Lights” are not the result of analysis. They are samples only.

NetApp Confidential - Internal Use Only


Infrastructure summary tab

Infrastructure Summary Tab

  • Charts on this tab are automatically completed as you complete other sections of the workbook

  • Charts that are completed this way include:

    • Storage Controller Performance by Category

    • Overall Business Risk in Percentage

    • Controllers capable of upgrading to OnTap 8.0

  • You can improve the appearance of the Breakdown by Disk, Shelf and Module Size and Type charts by hiding columns with 0 values in them on the Business Analytics tab

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Storage controller summary tab

Storage Controller Summary Tab

  • Two columns on this tab populate other portions of the workbook

    • Column J – Core ApplicationRecord the main application hosted on this system

    • Column K – LocationRecord the location of the system

  • Hide any other columns you do not want to review

  • Other Edits

    • Column E – Enter Y if the system can run OnTap 8.0, N if it cannot

  • Column F – Complete with support contract information or hide column if not available or not being reviewed

  • Column G – Original Ship Dates of 1/1/1900 should be replaced with N/A

  • Column L – Complete with Data Center location if desired, hide column if not available or not being reviewed

  • Column AJ – Provide your evaluation of the overall business risk of the system by entering the words “Red”, “Yellow” or “Green”

NetApp Confidential - Internal Use Only


Performance tab

Performance Tab

  • If you do not understand the data shown in this tab

    • Hide this tab

    • Remove the Performance Controller Category chart from the Infrastructure Summary tab

  • Column D and E are automatically populated from the Storage Controller Summary tab

  • If you do understand this data

    • Review the data shown here and delve into the CMPG excel files for the systems you are reviewing as required to determine your overall performance utilization rating

    • Record utilization as “Low”, “Medium” or “High” in Column P

    • These “ratings” are relative depending on your judgment and knowledge of how the system is used

NetApp Confidential - Internal Use Only


Business analytics tab

Business Analytics Tab

  • The charts displayed on the Infrastructure Summary Tab come from this tab

  • To improve the appearance of the Hardware by Type Charts

    • Select all cells on the Business Analytics Tab

    • Change the font color to “automatic”

    • Review columns F through AV and hide any columns with 0 counts for disk, shelf or modules by type

  • Hide this tab when you are done editing the workbook

NetApp Confidential - Internal Use Only


Automatic population of data

Automatic Population of Data

  • The following tabs automatically populate Core Application and Location from the data you enter on the Storage Controller Summary Tab

    • Performance

    • Capacity

    • Physical Storage

    • End of Support Components

    • Licenses

    • Firmware Revisions

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Ics cmpg file contents overview

ICS CMPG File Contents Overview

  • All CMPG outputs produced by the tool trend data for the time period selected via the ATP UI (typically 26 weeks)

  • These files provide visualization, not analysis, of performance and utilization counters

  • The majority of this information is useful to performance consultants only

  • The storage trend data can be used by most consultants to review past and predict future storage utilization

  • Gaps in data are most often caused by missing performance counter files

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Ics cmpg file contents overview1

ICS CMPG File Contents Overview

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Ics word file overview

ICS Word File Overview

  • The ICS Word Document is designed to be used for the NetApp Infrastructure Consulting Service (ICS) or Performance Consulting Service (PCS)

  • The document requires editing before being delivered as part of these services

  • The following slide outlines the sections of the document and their content

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Ics word file contents overview

ICS Word File Contents Overview

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Process log file

Process Log File

  • The process log file reports on the number and type of performance files downloaded for CMPG processing

  • Potential problems are highlighted in red

  • Three tabs are provided:

  • Error Logs Summary – highlights and provides guidance for errors

  • CMDownload Log Detail – count and timeframe of files downloaded

  • CMPG Excel Log Detail – shows the analysis completed

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Additional resources

Additional Resources

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Atp release and resource information

ATP Release and Resource Information

  • Internal Link

  • Partner Link

  • Assessment Tools Community

  • Assessment and Consulting Community

  • Access via TechNet

  • ATP Questions, RFEs, issues

  • NetApp Assessment Services questions

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Ics technet site tools and resources

ICS TechNet Site: Tools and Resources

  • Complete Sales & Service Delivery Collateral

    • Presentations, Samples

    • Templates, Service Delivery Guides

  • Technet Page

    • Internal Technet

    • Partner Technet

  • Contacts

    • Assessments & Consulting Community

  • Tools

    • ATP, CMPG and more

  • Training

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Where do i learn more

Where do I learn more?

  • If you have questions or comments please post them to the Assessments and Consulting Communities Page

    https://communities.netapp.com/community/netapp_partners_network/assessandconsult

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Using the assessment tools portal

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