Local Workforce Investment Area 12 Strategic Plan 2012-2013

1. Local Workforce InvestmentArea 12Strategic Plan 2012-2013 “We are builders by trade… our work is never done.” Margaret Prater, Vice President Dyersburg State Community College Northwest TN Workforce Board

2. Natural Disasters Lead to New Additions & Improvements • National Emergency Grant – Disaster Recovery (May 2011 – November 2011) • Participants = 119 • Expenditures = $673,377 • National Emergency Grant – OJT (October 2010 – June 2012) • Participants = 85 • Expenditures = $141,802 • Business Services Increased Emphasis – OJT (January 2011 – December 2011) • Companies = 19 • Participants = 206 • Expenditures = $216,906

3. Jobs4TN: A New Blueprint for LWIA 12

4. Goodyear Closure Shakes the Foundation • Feb 11 - closing by year end • 1,973 workers to be displaced • 1,806 needs surveys collected • Trade eligibility approved • April 11 – applied $3.5 mill NEG • July 11 – closed/lock-out • TDLWD Early Start up Grant • Established Tennessee Career Center for Goodyear • Mass Meetings (8 days) • Workshops, NCRC, Assessments • Nov 11 – NEG approved • Additional staff/additional services • To Date • 905received core & intensive services, including 92 Displaced Homemakers • 592 tested for NCRC • 462 in training • Institutions • 46% Technology Centers (6) • 33% Community Colleges (4) • 8% Universities (6) • 13% Other Proprietary (12) • Training Occupations • 30% Healthcare • 28% Advanced Manufacturing • 13% Business • 6% Transportation

5. National Career Readiness Certificate: LWIA Supports the Load PY 2011-2012 State allocation for LWIA 12 = 1,000

6. Drafting a Training Plan:Customer Choice Source: eCMATS WIA Served Jan - Dec 11 Total Served = 6,001 Special Programs = 4,585 AD/DW/OSY Formula = 1,416 Enrolled in Training = 755 • Occupational Information • The Source • Hot Jobs Publication • Analyst Research 3 (EMSI) • Assessment Process • Educational Level • Interest Profile • Keytrain/NCRC • Training Provider Info • Location • Completion & Placement rates • ITA - unmet need

7. Designing a Career: Training = Jobs Source: eCMATS

8. Cost to Value Ratio: ITA Enrollment and Expenditures January 2011 – December 2011 Total ITAs Issued = 510 Source: eCMATS No. of Students Served

9. Project Estimating: Avoiding Overruns • Program Year 11-12 managing 22 Grants - Budgets $9.8 million • Multi-year between April 2010 and June 2013 • Available budgets July 2011 - $6.7 million • 7 grants already closed this year - $3.6 million • 4 grants must close by June 2012 - $111,205 • Remaining balance mid-February -$3.3 million • Financial Staff • Reports to WIA, not administrative entity • Quarterly/Monthly/Weekly Reporting • Banner Accounting System – actual expenditures • Ecmats – Participant Expenditures, Obligations and Encumbrances • Career Advisors authorize ITA and transportation by term • All staff have access to ecmats financial reports • Key staff trained to program specialized reports in ecmats • Fiscal staff post expenditures in ecmats before approving for payment

10. Peer Tutoring: Solid Framework for Serving In-School Youth

11. Customer Service: How Do We Measure Up? • U of M WIA Client Customer Satisfaction Survey July-September 11 • 88.2% Response Rate • The following represents the highest positive answer – “Most of the time” • 93.3% - Career Center staff understood problems and needs • 93.3% - Services received met customer needs • 100% - Customers were treated with dignity and respect • 100% - Customers felt better about employment future • 100% - Would use Career Center services again • 100% - Would recommend Career Center services to others • Partners Engage in Continuous Improvement • Workplace Appropriateness Training • Professional Etiquette Training • Outstanding Partner Staff Award https://www.surveymonkey.com/s/TNCareerCenter

12. Continued Unemployment: Making the Most of Uncontrollable Setbacks Beginning March 2012, an additional 1,320 are being affected by closures & layoffs. Briggs & Stratton (Dyer Co.) = 690 American Ordnance (Gibson Co.) = 600 Nestaway(Carroll Co.) = 30 Unemployment December 2011 • National 8.5% • State 8.7% • LWIA 12 11.4% • 17,230 LWIA 12 citizens are unemployed. http://intranet.americanordnance.com/MilanResources/index.htm

13. Restoring Body, Mind & Spirit:Sharpening Our Tools ActionCOACH

14. Relationships: Calling All Crews • National • Federal Reserve Bank Workforce Development Roundtable • White House Business Council and Delta Regional Authority • White House Rural Development Roundtable • National Association of Workforce Development Professionals • National Association of Workforce Boards • State • Tennessee Business Roundtable • State Chamber of Commerce Institute • Tennessee Center for Performance Excellence • Regional • Jobs for TN Graduates Career Development Conference with LWIA 11 • USDOL Workforce Innovation Grant with LWIA 11 • Northwest TN Development District Regional • Entrepreneurial Accelerators & Strategic Plan • Advanced Manufacturing Study - 19 counties • Local • Career Center Consortium • P-16 Council • Job Fairs, Career Fairs and Business Expos • Business/Industry prospect meetings

15. Our Future:Raising the Roof…The Sky’s the Limit! West TN Megasite Sky-Kits Full Throttle Sl’oon Shine Discovery Park of America Port at Cates Landing