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Unit 2 Housekeeping Topic 9 Emergency (2 periods)

Unit 2 Housekeeping Topic 9 Emergency (2 periods). ▲ Learning Procedures. 1. Learning objectives 2. Background information introduction 3. Discussion & presentation 4. Listening activities 5. Notes 6. In- class exercises 7. Further development activities 8. Assignments.

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Unit 2 Housekeeping Topic 9 Emergency (2 periods)

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  1. Unit 2 HousekeepingTopic 9 Emergency (2 periods)

  2. ▲ Learning Procedures • 1. Learning objectives • 2. Background information introduction • 3. Discussion & presentation • 4. Listening activities • 5. Notes • 6. In- class exercises • 7. Further development activities • 8. Assignments

  3. ▲ Learning objectives • 1. Students are required to get familiar with some common emergencies. • 2. Students are required to get a good understanding of how to deal with emergencies effectively. Home

  4. ▲ Background Information When people are caught in a hotel fire, it can be even more disorienting than at home, because they are in unfamiliar surroundings, often asleep. In 1980, a fire at the 26-story MGM Grand Hotel in Las Vegas killed 85 people. A few months later, a fire at the Las Vegas Hilton killed eight more. A 1993 fire at Chicago's residential Paxton Hotel killed 20 people.

  5. ▲ Background Information It is quite common that guests are hit by a sudden illness. To offer an immediate help is essential for hotel staff. HOME

  6. ▲Discussion & presentation Activities: 1. Look at the following pictures and discuss about how to use these hotel fire safety facilities.

  7. Hotel Fire Safety Facilities Fire Sprinkler Exit Smoke Detection Emergency Light Disabled Fire Exit ABC Powder Ident Break Glass To Release Door

  8. ▲ Discussion & presentation Activities: 2. Look at the following pictures and complete the sentences. 3. Make a discussion about how to deal with emergencies.

  9. Knowing How to Deal with Emergencies The work staff in a hotel are________________ rehearsing how to escape from a fire accident .

  10. Knowing How to Deal with Emergencies A housekeeping clerk is__________________ demonstrating how to deal with an emergency .

  11. ▲Discussion & presentation • Some necessary medicines for traveling insummer • 1.menthocamph orate • 2.woundplast • 3. iodine • 4. rheo- camphoradin • 5.amoxicillin HOME

  12. ▲ Listening Activities • Listen to the dialogue and answer the questions. Dialogue 1) What happened to the woman’s hunband? 2) Was it a serious injury or not? What measures did the hotel clerk take?

  13. Dialogue: Dealing with Emergency • Scene: Mrs. Smith (S) is asking the room attendant (RA) for help and the RA is giving the first aid to Mr. Smith (M). • S: Room attendant, can you come here, please? • RA: Yes, madam. What can I do for you? • S: My husband has slipped in the bathroom. His nose is bleeding and he cannot stand up. • RA: How unfortunate! Don’t worry, Mrs. Smith. Leave it to me. • (He rushes into the bathroom.) • Mr. Smith, just lean on me and I’ll help you to bed. • S: Go slowly. • RA: Mr. Smith, let me pinch your nose to stop the • bleeding. (soon the nose stops bleeding.) • M: Oh, my goodness!

  14. Dialogue: Dealing with Emergency • RA: Mrs. Smith, bring a towel and wash Mr. Smith’s face, please. Mr. Smith, please don’t blow your nose, otherwise it will bleed again. Do you feel better in this position? • M: Yes, but my left knee is really aching. • RA: Everything will be all right, Mr. Smith. I’ll send for the doctor. Just relax. • (The doctor confirms it is a minor injury with no fracture or concussion.) • M: It is lucky I haven’t broken my leg. I am going to Guilin to see the beautiful scenerythere. • RA: Sure, MR. Smith, but all you have to do now is to take a good rest in your room. I hope you’ll feel better soon. • M: It’s very kind of you. Thank you ever so much. • RA: My pleasure. HOME

  15. ▲ Notes Useful sentences • 1) My husband has fainted. • 2) I have a terrible headache /stomachache /toothache. • 3) Do you need some aspirin /painkillers /bandages /plasters /sleeping pills? • 4) I’ll call the doctor. • 5) Do you think it is necessary for me to send for a doctor? • 6) Just call us if you need any help. • 7) You had better drink much water and have a good rest. HOME

  16. ▲ In-class Exercises • 1.Translation 1) 听说您病了，我们都很担心。 • 2) 我希望你很快好起来。 • 3) 啊，真不幸，如果需要帮助，请您尽管吩咐。 • 4) 您别着急，医生马上过来。 • 5) 可以给她再拿个枕头吗？这样她可以躺得舒服些。 • 2.Role play • G: You are a guest. Your wife gets a terrible cold because of the low temperature. You call the floor attendant to ask for some help. • C: You are a floor attendant. You receive the call and give him some timely help. HOME

  17. ▲ Further Development Activities 1.Watch the video and make another situational dialogue with your partner.

  18. ▲ Further Development Activities 2. Watch the following flash, act the clerk part and then practice the whole dialogue in turn with your partner.

  19. Script of Activity 2 in Further development • G= Guest, A= floor service attendant • G: I had a bad stomachache, maybe I had too much seafood. • A: Shall I call a doctor for you? • G: Yes, please do and make it quickly. • A: Right away, sir. May I have your room number, please? • G: Room 1879. • A: I see, sir. Before the doctor’s arrival, is there anything I can do for you? • G: No, thanks. HOME

  20. ▲ Assignments 1.Guests sometimes may be locked out of rooms. Watch the video and make another situational dialogue with your partner.

  21. ▲ Assignments 2. Find out as much as possible information about how to deal with an emergency. 3. Finish the online-exercises at http://202.193.128.12/jdyy . HOME

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