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Customer Service Essentials

Customer Service Essentials. Walk In The Customer Shoes. Greet Me. Value Me. Help Me. Listen To Me. Invite me Back. First Impressions. Did you know that 80% of communication is non-verbal. Phone Etiquette. 86% of the message received is through tone of voice!. How to Handle

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Customer Service Essentials

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  1. Customer Service Essentials

  2. Walk In The Customer Shoes • Greet Me. • Value Me. • Help Me. • Listen To Me. • Invite me Back.

  3. First Impressions

  4. Did you know that 80% of communication is non-verbal

  5. Phone Etiquette 86% of the message received is through tone of voice!

  6. How to Handle Angry Customers http://www.liveleak.com/view?i=2c0_1249654686

  7. Because I take care Of myself first, I can take care of others even better

  8. SacWorks Website & Event CalendarSacWorks

  9. SacWorks Events Calendar • The SacWorks Events Calendar/Events Scheduler will be used to schedule and enroll Center/Site customers into workshops.

  10. Your Success Starts Here!

  11. Thank you!

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