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Customer Service Essentials. Walk In The Customer Shoes. Greet Me. Value Me. Help Me. Listen To Me. Invite me Back. First Impressions. Did you know that 80% of communication is non-verbal. Phone Etiquette. 86% of the message received is through tone of voice!. How to Handle

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Presentation Transcript

Walk in the customer shoes
Walk In The Customer Shoes

  • Greet Me.

  • Value Me.

  • Help Me.

  • Listen To Me.

  • Invite me Back.



Did you know that 80% of

communication is non-verbal


Phone Etiquette

86% of the message

received is through

tone of voice!


How to Handle

Angry Customers

http://www.liveleak.com/view?i=2c0_1249654686


Because I take care

Of myself first,

I can take care of others even better


Sacworks website event calendar sacworks

SacWorks Website & Event CalendarSacWorks


Sacworks events calendar
SacWorks Events Calendar

  • The SacWorks Events Calendar/Events Scheduler will be used to schedule and enroll Center/Site customers into workshops.




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