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CRM Accelerators - Business Opportunities

Hello , Iceland !. CRM Accelerators - Business Opportunities. Martin Houlberg Jensen. CRM Evangelist Microsoft Denmark Blog: http://blogs.msdn.com/mscrm/ E-mail: martinhj@microsoft.com. Why my Words have Value for you. Top 5. CRM. >50. CRM>100. 1990. What are accelerators?.

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CRM Accelerators - Business Opportunities

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  1. Hello, Iceland! CRM Accelerators - Business Opportunities Martin Houlberg Jensen • CRM Evangelist • Microsoft Denmark • Blog: http://blogs.msdn.com/mscrm/ • E-mail: martinhj@microsoft.com

  2. Why my Words have Value for you Top 5 CRM >50 CRM>100 1990

  3. What are accelerators? Add-on modules that deliver extended capability to Microsoft Dynamics CRM 4.0 Accelerating your business!

  4. Accelerators: Customer and partner value • Realize the benefits of CRM as a solution platform • Deliver the killer demoor POC and shorten the decision cycle • Demonstrate value more quickly with out-of-the-box functionality • Inspire partnersto build and add value to their customers and prospects • Assure customers and partners of Microsoft’s commitment to their success with Microsoft Dynamics CRM – reinforce their investment in Software Assurance • Illustrate powerful enhancements to Microsoft Dynamics CRM • Kick-off even more powerful use of Microsoft Dynamics CRM

  5. Each accelerator may consist of:

  6. Accelerators for Microsoft Dynamics CRM • Analytics • Business Productivity • CRM Notifications • Enterprise Search • eService • Event Management • Goal Based Forecasting • Sales Methodologies √ √ √ √ √ √

  7. Analytics

  8. Analytics – Technical Overview

  9. Screenshot slide(s)

  10. Screenshot slide(s)

  11. Screenshot slide(s)

  12. Screenshot slide(s)

  13. Business Productivity

  14. CRM Notifications

  15. CRM Notifications – Technical Overview

  16. Enterprise Search

  17. Enterprise Search – Technical Overview

  18. eService

  19. eService – Technical Overview

  20. Event Management

  21. Event Management – Technical Overview

  22. Goal Based Forecasting

  23. Goal Based Forecasting – Technical Overview

  24. Sales Methodologies

  25. Imagine the worldwitheService… Customer needs Service Management • Knowledge search • Update your own data • Access to pending cases • Create and monitor cases • Order assistance • Schedule service visit • X-time and -border dialogue • Resource independent • Self-service

  26. demo Microsoft Dynamics CRM eService

  27. The worldwitheService… Customer needs Service Management • Knowledge search • Update your own data • Access to pending cases • Create and monitor cases • Order assistance • Schedule service visit • X-time and -border dialogue • Resource independent • Self-service

  28. Accelerators: Key Information • Accelerators for Microsoft Dynamics CRM 4.0 are released at no cost. • However: Review the licensing implications for each one, e.g. if you implement the Portals then you will require an external connector license. Documentation will be provided with each accelerator discussing specific licensing requirements. • CRM On-Premise: The CRM External Connector License is additive to the CRM Server License. This means you require the same number of External Connector Licenses as CRM Server Licenses per deployment, regardless of server role. • CRM On-Demand (SPLA): No External Connector License is needed/applicable. • All (released) accelerators are available from www.codeplex.com/crmaccelerators • Localization strategy is being finalized, minimum commitment is to have 5 accelerators localized in 5 languages: German, Dutch, French, Italian, Danish

  29. Q&A • Best of Convergence & TechEd in Iceland 19.-20.01.09 • CRM Accelerators - Business Opportunities • Martin Houlberg Jensen • CRM Evangelist • Microsoft Denmark • Blog: http://blogs.msdn.com/mscrm/ • E-mail: martinhj@microsoft.com

  30. thank you ”Be smart, perform, executewell.” - Steve Ballmer

  31. And now… • Please fill out the evaluation and receive a copy of Windows 7 Beta on handing it in! • Meetme and the other presenters in the ”Expert Corner” • Next sessions…

  32. Next sessions • TechEd Developers: Building WPF composite smart clients Max Knor • TechEd IT Pro: Active Directory Domain Services Daniel van Soest • Convergence: C5 in Iceland Ole Kyhl Jensen

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