The Importance of Communication An Expert's Viewpoint:. Lisa Taglianetti is an account manager for Office Depot Business Services Division. Lisa and her sales team were working with a major medical center . . . they were not there just to sell product, but to establish a mutually valued business relationship. Consequently, the initial goal was to gain information about the prospect's current situation that might assist them in discovering potential opportunities that the medical center was mis32690
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