INFOhio Techie Tips & Tricks to Make Your Life Easier

1. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOhio Techie Tips & Tricks to Make Your Life Easier Presented by Michael Ridinger

2. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Topics of Today’s Presentation INFOhio Electronic Resources Digital Video Collection (DVC) INFOsearch INFOhio SchoolRooms Remote Access through VNC for Support Installing the Workflows Client Troubleshooting Tips for the Workflows Client StaffWeb Client for K-12 Libraries Changes in OPAC (Online Public Access Catalog) Patron Photos Patron Updating for B-Sites Internet2®

3. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOhio Electronic Resources Authentication: IP Authentication Used by most schools Provide information to webmaster@infohio.org to register your school’s addresses Username and Password Changed for the 2008/09 School Year Do not publish the username and password on any publicly accessible web site or document.

4. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOhio Electronic Resources Links to INFOhio Electronic Resources: Thank you for promoting use of INFOhio http://www.infohio.org/ER/TechSupport.html

5. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOhio Electronic Resources Plug-Ins:

6. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOhio Electronic Resources Most Frequently Source of Problems: Referring URLs not being shared with web sites that users visit (usually due to Internet security software) Computers not allowing cookies to be stored Computers with system clocks that are off by a significant amount of time School Web Sites using frames or using incorrect URLs Network filters preventing schools from accessing the ezproxy.infohio.org server

7. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Digital Video Collection (DVC) Overview Purchased by Ohio's Area Media Centers, hosted by INFOhio Available through INFOhio Web Site and through Online Catalog of Schools Automated with INFOhio Full-length videos and video segments. Over 1400 available. Can be downloaded for 45 days or streamed

8. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Digital Video Collection (DVC) Technical Info / Support Streaming video is no longer supported Progressive download and HQ MPEG download available. Flash Video

9. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Digital Video Collection (DVC) New Video Delivery Flash Video (.flv) 3 Quality Levels Higher quality videos MPEG download still available

10. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Digital Video Collection (DVC) Recommended Software: Web Browsers: Internet Explorer (PC) Netscape / Mozilla / Firefox (PC or MAC) Safari (MAC) Most recent Adobe Flash Player

11. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services DVC Flash Player

12. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services DVC Flash Player Flash Video Player Volume Control Full Screen Running Time Video Progress Length Play/Pause Save/Download Video Email Video Link Show Related Videos Help

13. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services DVC Flash Player No special port requirements. Port 80 (standard web port) Player is Free Player, web site, etc. all developed by INFOhio Tech. Svcs.

14. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOsearch Federated Search Tool Grade-level Appropriate Databases Troubleshooting: Ports 8000 and 9797 are open on the Firewalls IP Address 66.114.0.13 Exempted from Caching

15. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOsearch

16. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOsearch

17. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOsearch

18. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOsearch

19. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services INFOhio SchoolRooms Available on INFOhio Home Page 2008-09 is an evaluation Year for FullEdition of SchoolRooms Search online catalogs of libraries automated through INFOhio Grade-level Appropriate Rooms and Links Report problems to INFOhio Support Staff at regional ITC

20. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for E-Tech 2009 Conference

21. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Remote Access through VNC Helps Support Staff (ITC or School) Troubleshoot Problems Available for Windows or Mac Uses a VNC Server and VNC Viewer Server runs on the machine that will be sharing its desktop. Viewer is used to connect to the server.

22. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Remote Access through VNC Standard/Direct Connection This type of connection allows a user running the viewer software to view/use the desktop of another user running the VNC server software. Requirements: User must install and configure VNC server software External IP address needs to be assigned to computer Port 5900 (TCP) and 5800 (if using Web-based viewer) must be open to the user’s machine.. Disadvantages: User must install and setup the VNC server software. Requires more work for the network administrator.

23. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Remote Access through VNC Reverse Connection User runs the viewer software and connects to the staff computer. Once connected, staff machine establishes connection to the user’s desktop. Essentially, this is the same as a direct connection but is initiated by the user and requires less work by the network administrator. Requirements: User must run the VNC viewer software Staff must run the VNC server software Ports 5500 (TCP) and 5900 (TCP) must be open

24. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Remote Access through VNC Examples Of Available VNC Software: TightVNC available at www.tightvnc.org. Includes a server and viewer. It supports both standard and reverse connections Has an option to use a web browser as a viewer. Free Version of RealVNC. Free VNCViewer application for Macs: http://homepage.mac.com/kedoin/VNC/VNCViewer Vines Server (VNC server) for Macs: http://mac.softpedia.com/get/Internet-Utilities/OSXvnc.shtml

25. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Installing the Workflows Client Ports to Open “Net Port” provided by ITC For SmartPort: Open ports with both TCP and UDP bi-directionally to head off any problems.

26. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Installing the Workflows Client Windows XP, 2000, and 2003 Minimum workstation requirements: Microsoft Windows 2000/XP with Service Pack 2 100 MB hard disk space available for application Network card Processor requirements: Single processor 700 Mhz (1.4 Ghz Pentium IV recommended) Intel Duo Core Technology Processors have been tested and may be used Intel Processors (for use in MACs) has not been tested 512 MB memory minimum (1 GB recommended) 1024x768 or better screen display (1152 x 864 recommended)

27. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Installing the Workflows Client Windows Vista Previously not recommended by SirsiDynix or INFOhio Windows Vista is now supported with the summer upgrade to Symphony 3.2.1 Special Notes: Must be logged in as a user with the necessary privileges needed to install software. Turn off User Access Control Go to the Control Panel, Select Users, Uncheck ‘User Access Control’ Install Workflows per documentation

28. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Installing the Workflows Client Windows Vista (continued) Minimum workstation requirements: 2GB RAM minimum recommended. 1GB of RAM for the OS. Another GB of RAM for Workflows. 100 MB hard disk space Network Card If system was purchased with Vista, the processor will be adequate. If machine is upgraded to Vista, processor must be 700Mhz minimum, 1.4 Ghz recommended. 1024 x 768 screen resolution

29. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Installing the Workflows Client Mac with OSX Tiger or Later, but this might be changing! Please complete survey at http://www.infohio.org/MACSurvey.html by Monday, Nov. 3 Current minimum workstation requirements: OS X (Tiger 10.4.6 and higher, plus JRE 1.5 required) 100 MB hard disk space available for application Network card Single processor 700 Mhz PowerPC G3 (800 Mhz PowerPC G4 recommended) 512 MB memory minimum (1 GB recommended) On workstations running the WorkFlows Java client, SirsiDynix recommends setting the virtual memory association to equal twice the amount of physical memory, at minimum.

30. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Installing the Workflows Client Mac with OSX Tiger or Later (continued) NOTE: Effective October 2008, it is no longer recommended that you log on as “ROOT” when installing the Java Workflows Client for the MAC. You may need to log on as “ROOT” to uninstall the client the next time an update is available, but you should NOT be logged on as “ROOT” to install the Java Workflows Client for the MAC any longer.

31. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Installing the Workflows Client Mac with OSX Tiger or Later (continued) MAC Client now updates seamlessly No ROOT account or special access privileges Updates to report screens are seamless Java 1.5 support Java 1.6 will be used in future releases. This means machines running MAC Workflows (java 1.6) must be 64-bit Intel processors (Ex. Core 2 Duo) or better. This is an APPLE requirement, not a SirsiDynix requirement.

32. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Uninstalling the Workflows Client Windows: From the computer’s Control panel, select the Add/Remove Programs utility. Use the utility to remove the Java WorkFlows program from the computer. Afterwards, delete the folder c:\program files\sirsijwf\ (or … sirsi\jwf) and any remaining contents. Delete the folder c:\Documents and Settings\( )\Sirsi.

33. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Uninstalling the Workflows Client Mac: Delete (move to trash) the current Workflows installation from the Applications folder. Delete the Workflows folder found in (User) /Library /Preferences / Workflows Delete the Workflows folder found in (HD)/Library Receipts /Workflows Search on computer for any other Sirsi-related Workflows – Delete Empty Trash

34. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Troubleshooting Tips for Workflows Client Determine the Scope of the Problem Frequency How frequently is problem occurring? Only certain times of the day? Extent One computer only Occurring in only one library Occurring at multiple libraries / all libraries Scope within Application Only specific functions

35. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Troubleshooting Tips for Workflows Client Lose connection / Workflows Closing After idle time? Power saving features Firewall terminating idle connection Problematic screensaver Loss of packets Wireless network connection

36. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Troubleshooting Tips for Workflows Client Workflows Freezing User “hides” an alert – toggle Multiple Windows Mode option to resolve Too many wizards open – tile wizards vertically Program scanner to have a re-read delay If computer does not have a sound card/speakers, disable sounds

37. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Troubleshooting Tips for Workflows Client Workflows Running Slowly Virus scanning software scanning javaw.exe Confirm computer meets recommended specifications. Are other applications running? Use tracert or ping to monitor network speed Are patron photos displayed? “User Not On File” images for patrons without photos If no photos, ask ITC to confirm display of patron photos has been disabled Compare speed of Workflows Java Client to the Workflows C Client Consider disabling unused features

38. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services StaffWeb Client for K-12 Libraries Installed statewide in September 2008 Requires port 81 be open between user and server hosting Symphony database Simple and intuitive interface Ideal for substitutes, volunteers, and to circulate materials in a classroom Contact INFOhio Support Staff at regional ITC for access information

39. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services StaffWeb Client for K-12 Libraries

40. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Patron Photos Provide files/CD from photographer to ITC INFOhio Support Staff will resize images before loading them on server If using Workflows C Client, old images need to be removed and new images need to be downloaded If using the Workflows Java Client, new photos displayed next time client is started If patrons with no image, ask the INFOhio Support Staff to use to create the “Photo Not On File” images for patrons. If no photos available, ask INFOhio Support Staff to confirm that the display of patron photos has been disabled

41. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Patron Updating for B-Sites B-Sites are schools that do not use ITC for Student Information Services INFOhio Patron Update Procedures can process either delimited files or properly formatted fixed-width files Identification Number and Name are required fields Many other fields available for updating Work with INFOhio Support Staff at ITC to determine how files are transferred, frequency of updates, etc.

42. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources Internet2® Available to Ohio Schools 08-09 Districts that use the OECN network as Internet provider through ITC. Funded by ODE and managed by mctsg and OARnet. School districts are responsible for additional charges. INFOhio is providing training.

43. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources What is the Internet2® Network? Wires/hardware – physical network dedicated to education and research separate from the commodity network. Software/applications – cutting-edge online technology and applications, especially videoconferencing, that are used quickly and effectively. Research – By institutions to develop revolutionary Internet technologies. Content – websites and online resources dedicated to research and education. Collaboration with Internet2® participants.

44. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources Internet2® Partnerships Internet2® fosters the partnerships and collaboration between Internet2® members and users in: Academia Industry Government International

45. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources • Real Time Collaboration • Immediate Access to Expertise and/or Audiences • Geographical Distribution • High Quality, Real-Time Audio and Video Interaction => Engagement Changing Teaching and Learning in the 21st Century Classroom with Internet2®

46. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources K20 Initiative Connect and engage K-12s, museums, libraries, science and cultural centers, aquariums, community colleges, etc. Increased opportunities for joint funding, collaboration with higher ed, student attraction, enhanced learning and education Join “muse”, a social utility that connects you with Internet2-enabled technologies and educators in your region and around the globe. http://k20.internet2.edu/

47. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources Internet2® in Ohio's K-12 Classrooms Internet2® will bring a world of resources into the classroom. In buildings with adequate connectivity and equipment, students and teachers will be able to participate in a variety of online, real-time, authentic learning experiences. Using Internet2® , additional resources to support Ohio Academic Content Standards, 21st century learning skills, and instruction will be available during the school day, such as INFOhio's Core Collection resources.

48. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources Internet2® in Ohio's K-12 Classrooms (continued) Participation in collaborative projects such as video conferencing and distance learning education will be possible, but districts/schools will be responsible for any additional charges or fees. Web 2.0 online applications and sites, including podcasting, remote instrumentation and social networking, will be much more accessible. Internet2® will enhance technology integration into schools, such as Ohio Area Media Centers' Digital Video Collection.

49. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services Internet2® and Ohio Schools: A World of Resources For More Information about Internet2®… Background: http://www.infohio.org/Educator/Internet2Background.html Technical Support: http://www.infohio.org/Educator/Internet2Technical.html Instructional Support: http://www.infohio.org/Educator/Internet2Instruction.html Internet2® Homepage: http://www.internet2.edu

50. INFOhio Techie Tips & Tricks to Make Your Life Easier Prepared for 2009 Education Technology Conference – INFOhio Technical Services RANDOM TIPS & TRICKS Workflows Report Viewing Use RTF-Compatible Viewer OpenOffice / Word $50 SmartBoard TED.com Using Wii Remote, Data Projector, Infrared Pen, Bluetooth software. Cost for parts: $50