Developing the Winning Edge

1. Developing the Winning Edge Dr. V.P.Rajkumar 08/12/2009 VSCET

2. Agenda • About eNoah • Winning – does it matters • Winning Attitude • Interviews and Finding Jobs • Tips for Interview Success • How to prepare • Process & Preparation

3. Our Vision To become the most respected customer-centric IT & BPO Company that is best managed in terms of quality, reliability and delivery. We aim to be the best employer by setting benchmarks in employee care, corporate governance and community service.

4. Corporate Overview

5. eNoah’s Differentiators • Quality and Reliability • Designed to deliver high standards and reliability by full filling the requirements of ISO, 6-Sigma, SOX, 5S and SAS 70. • eNoah Quality framework has a well designed alert mechanism to mitigate business process risks • Migration Expertise • Have proven expertise in several migration processes and possess smart tool kits and transaction processing solutions to ensure seamless transition. • Integrated IT & BPO Solutions • Talented workforce to provide ‘end-to-end’ solutions: from consulting to delivery and with a ‘partner-in-business’ approach • To provide innovative and tailored solutions with focus on continuous process improvement and cost containment. • Global Experience • Decades of business experience in USA, Europe & Asia Pacific • Built robust outsourcing solutions for various functions across industries at the lowest cost • Domain Expertise • The management team has 100 years of cumulative experience in industries covering Insurance, Mutual Funds, Automotive & Travel.eNoah specializes in providing high-end Research and Analytics services, Internal Audit, Accounting, Transaction Processing, Consulting and Business Process e-Engineering

6. Clientele ITES Services IT Services IT Services – ERP Finance & Accounts & Payroll Legal Process outsourcing Finance & Accounts Financial planning Medical Quality Assurance Underwriting - Insurance Voice Service Medical Summary & Receivables Financial planning eNoah iSolution India Private Limited

7. Our Attitude determines our Altitude Keep your thoughts positive because your thoughts become your words. Keep your words positive because your words become your behaviors. Keep your behaviors positive because your behaviors become your habits. Keep your habits positive because your habits become your values. Keep your values positive because your values become your destiny. - Mahatma Gandhi

8. Winning is an Attitude !! • A winning attitude is one that exhibits the desire, commitment, determination, discipline, focus, and willingness to better one’s self, or to become the best that one can be. A winning attitude does not negate loosing, but to the contrary. A winning attitude dictates that even in defeat, one can find victory.

9. Destiny You have to be more determined to achieve your destiny than you are afraid of looking bad or failing!

10. Environment & Transformation A winning attitude is developed in environments where individuals seek to become their best. To become their best, They must challenge themselves personally. • Challenging one’s self, availing one’s self to the arena of healthy competition, is indispensable. • Coaching designed to bring out the best in you is critical if you’re serious about being transformed into what you intend for your life.

11. DEVELOPING A WINNING ATTITUDE! • Life is: 10 percent what happens to you, and 90 percent how you react to it. • When the attitude inside changes, things around you will change. • Outstanding results occur from outstanding attitudes. • Attitudes are not a result of success, success is a result of great attitude • A winning attitude will improve your ability to lead, communicate, and motivate. • A bad attitude can destroy relationships, families, businesses, and a person. BE A WINNER! DEVELOP A WINNING ATTITUDE! ATTITUDE PRODUCES SUCCESS!

12. WINNERS The winner is always a part of the answer. The winner always has a program. The winner says “Let me do it for you.” The winner sees an answer for every problem. The winner sees a green near every sand trap. The winner says “It may be difficult, but its possible.” LOSERS The loser is always a part of the problem. The loser always has an excuse. The loser says that’s not my job. The loser sees a problem for every answer. The loser sees 2 or 3 sand traps near every green. The loser says “It may be possible, but it’s difficult.” BE A WINNER

13. PLANNING: YOUR ROADMAP TO SUCCESS! • Dreams are like building castles in the sky. That is where they should be. Now put the foundations under them. • Dreams are where we want to end up. A goals program is how we get there. • Planning is not a wish list, it is a work list. • Commitment is key! Most people who fail in their dreams fail not from lack of ability, rather from lack of commitment. • Discipline is key! Discipline is largely dependent on a good work ethic. • Organization is key! Successful planning is dependent on successful organization. • Persistence and determination are keys! Set your goals, and see them through. PLANNING PRODUCES SUCCESS! SUCCESS IS NOT A DESTINATION; IT’S THE JOURNEY REQUIRED TO ACHIEVE THE SUCCESS! “If you don’t have a dream, how can you ever have a dream come true.” (Rogers & Hamerstein)

14. KNOWLEDGE: THE KEY THAT UNLOCKS THE DOOR! • Skills to be successful are acquired by knowledge! • Knowledge is power, and is available to everyone. • Motivation plus knowledge equals better business. Put knowledge to work for your business today!!!!

15. Your needs: Physiological Safety/security Social interaction Esteem Growth in knowledge Know Yourself

16. Your values: 9-to-5 job vs 60 hrs/week Travel/relocate frequently Stay at the bench vs management Autonomous Specialist vs generalist Individual vs teamwork Know Yourself (cont.)

17. Exercise: Evaluating Your Needs In groups of 5 people: • Identify 3 or more criteria to consider prior to accepting an offer. e.g., group environment, job security, interesting project, growth potential, etc. • Rank list in order starting withthe group’s first choice. • Time limit of discussion: 4 minutes

18. Steps To Finding Jobs • Start one year in advance. • Develop a job search strategy. • Talk to people currently holding jobs that you are interested in pursuing. • Identify advantages and disadvantages of: • Position • Area of research • Working at that company • Generatespecially focused resumes. • Place on appropriate databases.

19. Methodsof Finding Jobs • Electronic Means – databases and search engines • Personal Networking – alumni, former research group members, contacts made through meetings • Employment Agencies – placement agencies or contracts • Screening Interviews – campus & telephone interviews • Local Advertisements – local newspapers, job boards and listings

20. Effective Use of Electronic Job Banks • Updated and properly formatted resume is essential • Matches made based on key words • Actively search job listings • Some employers search database without posting jobs

21. Electronic Job Bank Rules • Post complete record of information from the beginning • Update record including contact information regularly • Sign up for electronic alerts • Log into the site weekly

22. How Do You Find Hidden Jobs? Just two ways… • Indirectly, through networking • Directly, through people you know or meet 2

23. Networking: Connecting With People… …and exchanging information to: • Find out about industries and jobs • Develop and improve strategies for job search • Discover information, contacts, and ideas Networking is about information, ideas and introductions It is not asking for a job nor having someone get you a job!

24. Your Personal Network is… • Part of your market development • Used to obtain leadsandinformation • Built and maintained through your personal contact and communication • Includes everyoneyou know

25. Building Your Network A network can consist of: • Classmates and friends from school • Family members • Research collaborators • Past employers and colleagues • People you meet at seminars, conferences, and workshops • Other people looking for jobs, and… …anybody they know

26. Developing Your Network • Keep track of and speak regularly with members of your network • Join professional organizations • Attend meetings and meet participants • Volunteer for committee service • Collect business cards • Practice small talk • Use your telephone and computer • Try linkedin.com, listservs & e-communities

27. Returning The Favor – Part of Networking! • Keep your contacts informed of your progress • Send thank-you notes for ideas and leads • Share effective job-search techniques • Be attentive to the needs of all members of your network • Refer people who might benefit from employment opportunities

28. Employment Agencies • Make sure that the agency has your best interests in mind • Contract jobs should come with benefits • Hold out for jobs that meet your needs • Ensure that agency is reputable

29. Screening Interviews Identifies candidates • On-campus Interviews • Job Fairs • Employment Clearing Houses • Telephone Interviews Screening interviews eliminate all but the top 10-15% of candidates.

30. Telephone Interviews • Treat like a face-to-face interview • Do not multitask; focus on the interview • Avoid cell phones if possible • Use vocal enthusiasm to compensate for lack of eye contact and physical presence • Keep your resume and notes at hand • Reschedule if needed; it’s okay to set another date and time

31. Gathering Information • Company websites • Better Business Bureau • Commercial databases • Indices of companies • Access by subscription • Generally available through public as well as college/university libraries • Business sections of newspapers

32. Exercise: Ways to Find Jobs In groups of 5 people: • Identify 3 or more ways to find jobs with companies. • Time limit of discussion: 4 minutes

33. “Half of the war is won even before it starts” - Sun Tzu in “Art of War” Interview Success