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Organizational Performance Self Assessments at DOI. An Entry-Level Approach based on the President’s Quality Award Criteria Norma Campbell Alan Turco Office of Planning and Performance Management. Introduction. What is a Self-Assessment? Examines Business Practices

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organizational performance self assessments at doi

Organizational Performance Self Assessments at DOI

An Entry-Level Approach based on the President’s Quality Award Criteria

Norma Campbell

Alan Turco

Office of Planning and Performance Management

introduction
Introduction
  • What is a Self-Assessment?
    • Examines Business Practices
    • Compares Findings to National Standard
    • Been around for 13 years
  • It is NOT!
    • GPRA
    • Another Survey
    • IG inspection
  • Why a Self-Assessment?
    • To improve performance
    • To compare with standard
    • To set a baseline
benefits of self assessment
Gain systematic & objective assessment of organizational performance

Establish a performance baseline for key operating processes

Set realistic GPRA goals

Provide roadmap for achieving high organizational performance

Establish and/or fine tune performance measures

Pinpoint organization’s strengths & improvement opportunities

Improve dialogue between managers & employees to improve operations

Benefits of Self-Assessment
the doi entry level self assessment
The DOI Entry-Level Self-Assessment
  • DOI uses an abbreviated PQA process
    • Business Overview
    • 28 questions in 7 categories
    • Site visit interviews
    • Written response to questions is optional
    • Effort will be voluntary and strictly confidential
  • Minimal investment by organizational units
    • < 100 employees = 60 - 80 hours
    • < 500 employees = 120 - 160 hours
    • 2-3 day interview period
the doi entry level self assessment continued
The DOI Entry Level Self Assessment(Continued)
  • Self-Assessments assisted by Office of Planning & Performance Management
    • 1 PQA examiner
    • 3 SES candidates
    • 1 Management Intern
  • Feedback Report Prepared in 30 days
    • Overview of Findings
    • Strengths
    • Opportunities for Improvement
  • Goal is to assist DOI units improve their organizational effectiveness
self assessment categories
Self-Assessment Categories

1. Leadership

2. Strategic Planning

3. Customer Focus

4. Information and Analysis

5. Employee Focus

6. Process Management

7. Business Results

status
Status
  • DOI Entry Level Self-Assessment Training
    • 8-hr training session
    • Representatives from 5 bureaus
    • Office of Planning and Performance Management (PPP) detailees
  • Pilot Test - PPP Office
    • Feedback report delivered
    • Opportunities for Improvement prioritized
    • Action Plans developed
  • NPS National Capital Region participant
    • Interviews completed
    • Feedback Report in progress
uses of self assessment report
Uses of Self-Assessment Report
  • Prioritize Opportunities for Improvement
  • Develop Action Plan
  • Measure progress/improvement through repeated use of self-assessment
  • Leverage significant strengths

PPP staff may provide assistance in developing Action Plan

contacts
Contacts

Norma Campbell (Norma_Campbell@ios.doi.gov)

Alan Turco (Alan_Turco@ios.doi.gov)

Office of Planning and Performance Planning

US Department of the Interior (MS-5258)

1849 C Street, NW

Washington, DC 20240

202-208-1818

202-219-2257

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