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Making Light(er) Work

Discover how Boston University's Office of Distance Education effectively manages multiple managers and student workers, overcoming challenges in project/task assignment, communication, training, and recruiting. Learn about their innovative solutions and find inspiration for your own situation.

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Making Light(er) Work

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  1. Making Light(er) Work Multiple Managers with Multiple Student Workers Nicole Sanderson Senior Instructional Designer

  2. Boston University Office of Distance Education What We’ll Cover • Our situation • Your situation • Our challenges • Your challenges • Our solution • Project/task assignment • Communication • Training • Recruiting • Our new challenges • Your Solutions

  3. Boston University Office of Distance Education Our Student Workers

  4. Boston University Office of Distance Education Our Student Workers • Overall department = 31 • 2 Media Producers  2 Student Workers • 12 Instructional Designers  2-4 Student Workers

  5. Boston University Office of Distance Education Poll *Same questions will be asked in two ways

  6. Boston University Office of Distance Education Poll bit.ly/nercomp2018

  7. Boston University Office of Distance Education Our Story

  8. Boston University Office of Distance Education Challenges • How do we track progress? • How do we prioritize tasks? • How are they trained?

  9. Boston University Office of Distance Education Your Challenges

  10. Boston University Office of Distance Education bit.ly/nercomp-padlet Your Challenges

  11. Boston University Office of Distance Education Our Solution

  12. Boston University Office of Distance Education Plan A

  13. Boston University Office of Distance Education Laziness: A great virtue of programming… and student worker management

  14. Boston University Office of Distance Education Plan B

  15. Boston University Office of Distance Education Our Solution: Project Tracking

  16. Boston University Office of Distance Education Our Solution: Task Tracking https://www.5pmweb.com/

  17. Boston University Office of Distance Education Our Solution: Communication

  18. Boston University Office of Distance Education Media Team’s Solution: Project/Task Tracking https://asana.com/

  19. Boston University Office of Distance Education Media Team’s Solution: Project/Task Tracking https://trello.com/

  20. Boston University Office of Distance Education Media Team’s Solution: Communication https://trello.com/

  21. Boston University Office of Distance Education Testimonial - Manager “The best thing about working with multiples is that training is less of a burden – we can share it among us and even have the ‘senior’ student worker handle much of the training.” – Fawn, Instructional Designer

  22. Boston University Office of Distance Education Our Solution - Training

  23. Boston University Office of Distance Education Testimonial – Student Worker “I thought it was a great way to prepare myself for the workforce post-university. …I also really enjoyed the way students were treated in the office. … I felt like I was a necessary part of the ODE machine and people were happy I was there from the very beginning.” --Summer, Former Student Worker (& Current Colleague!)

  24. Boston University Office of Distance Education Our Solution - Recruiting

  25. Boston University Office of Distance Education Our New Challenges Managers want to know: • How many tasks per row? • How do we determine emergency level? • How do we know about changes in schedule? Students want to know: • Can there be a feedback column? • Opportunity for more creative work?

  26. Boston University Office of Distance Education Plan C • Keep online tracking • Return of the Point Person! • Continue to evaluate system

  27. Boston University Office of Distance Education Solutions?

  28. Boston University Office of Distance Education Solutions bit.ly/nercomp-padlet2

  29. Boston University Office of Distance Education Questions?

  30. 1 2 Please take a moment to evaluate this session There are two ways to access the session and presenter evaluations: In the online agenda, click on the “Evaluate Session” link From the mobile app, click on the session you want from the schedule > then click the associated resources > and the evaluation will pop up in the list

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