Life support
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Life Support. A Case Study of Long-term Online Faculty Instructional Support Issues. Dorothy Pick Doctoral Student University of Central Florida Margaret Miller, Ph.D. Coordinator, Student Support Center for Distributed Learning University of Central Florida.

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Life Support

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Life support

Life Support

A Case Study of Long-term Online

Faculty Instructional Support Issues

Dorothy Pick

Doctoral Student

University of Central Florida

Margaret Miller, Ph.D.

Coordinator, Student Support

Center for Distributed Learning

University of Central Florida


University of central florida

University of Central Florida

  • 8th largest student population

  • 2nd largest of Florida’s 11 public universities

  • Fall 1963 – 1,948

  • Fall 2004 - 44,000 students

  • 2010 - 52,500 students (anticipated)

  • 20% increase in students


Online courses at ucf

Fall 2004:

344 faculty

235 courses

Online Courses at UCF


Blended courses at ucf

Fall 2004:

402 faculty

171 courses

Blended Courses at UCF


Online degrees at ucf

Online Degrees at UCF

  • Online degree programs:

    • 6 undergraduate

    • 8 graduate

    • 7 graduate certificates

  • For more information about online programs:

    • Visit http://online.ucf.edu/index.html


Online faculty support at ucf

Online Faculty Support at UCF

  • Original technical support ‘for life’

    • Assumed technological independence

    • Focus on new IDL graduates

  • Sustainability and support issues

    • Training and support exceeds resources

    • Online faculty’s perceived needs


Ucf faculty perceptions

UCF Faculty Perceptions

Professional development support needs:

  • IDL-type refresher course

  • Online teaching research

  • Increased communication

  • Just-in-time technical training

  • Team approach


Ucf faculty perceptions1

UCF Faculty Perceptions

  • Waive out-of-state tuition fees

  • Improved reserve system

  • Colleges’ support for online faculty

  • Recognition of differences

  • Improved evaluation methods

  • Assistance to meet needs


Research shows

Research Shows

Education and support:

  • Developing interaction

  • Developing instructional materials

  • Applying instructional materials

  • Marketing the course

    (Crumpacker, 2001; Rockwell, et al., 2000)


Contact information

Contact Information

  • Dorothy Pick

    • [email protected]

    • Life Support research paper

    • http://pegasus.cc.ucf.edu/~dpick/

  • Margaret Miller

    • [email protected]

    • 407-823-4912


Thank you

Thank you


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