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Rockwell Automation’s Quality Highlights. Commitment To Quality. Delivery Of Quality. Quality from the Customer’s Perspective. Rockwell Automation’s Quality Highlights. Commitment To Quality. Delivery Of Quality. Delivery Of Quality. Quality From The Customer’s Perspective.

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rockwell automation s quality highlights

Rockwell Automation’s Quality Highlights

Commitment To Quality

Delivery Of Quality

Quality from the Customer’s Perspective

rockwell automation s quality highlights1
Rockwell Automation’s Quality Highlights

Commitment To Quality

Delivery Of Quality

Delivery Of Quality

Quality From The Customer’s Perspective

Quality From The Customer’s Perspective

what is quality
What is Quality?

“Quality is a product or service that is defect-free, compromise-free, on-time, with planned features that were intended and promised to the customer, properly delivered and supported. If any of those are missing, then it’s not Quality.”

Roger Hartel, Vice President Quality, Safety & Environment

Commitment To Quality

evolution of quality
Evolution Of Quality

Quality

Control

  • Mid 1900’s
  • 1990’s

Quality

Assurance

  • Early 1900’s

Cornerstones

of

Quality

TQM

  • 1980’s

ISO

9000

  • 2000

Commitment To Quality

cornerstones of quality
Cornerstones of Quality
  • Combination of ISO 9000 and other international quality management systems
  • Measures five key elements
    • Customer Focus
    • People
    • Management Leadership
    • Information and Analysis
    • Quality System

Commitment To Quality

certifications and customer recognition
Certifications and Customer Recognition
  • UL Product Self-Certified
  • CSA Self-Certified
  • Kodak Supplier Quality Award
  • American Bureau of Shipping (ABS)
  • MANNY Award for Mfg. Excellence
  • Intel Certified Supplier & Preferred Quality Supplier
  • Indiana Quality Award
  • Hytrol Supplier Award
  • Carrier Transicold Supplier Certification Award
  • Duriron Certified Supplier Award
  • Successful SEMATECH Audit

Commitment To Quality

rockwell automation s quality highlights2
Rockwell Automation’s Quality Highlights

Commitment To Quality

Commitment To Quality

Delivery Of Quality

Quality From The Customer’s Perspective

Quality From The Customer’s Perspective

quality council qmt
Quality Council/QMT

President

VP Quality

Roger Hartel

Group

Business Leader

Group

Business Leader

Group

Business Leader

Quality Council

Quality Management Team

Group

Quality Leader

Group

Quality Leader

Group

Quality Leader

DeliveryOf Quality

closed loop quality system
Closed-Loop Quality System

Design

Quality Tools

Mfg

Post Sales

Shipping

• Analysis of Returns

• Customer Feedback

• Design Input

• Design Process

• Design Verification

• Design Output

• Standards Knowledge

• Raw Materials

• Suppliers

• Mfg. Processes

• Mgf. Methods

• Process Equipment

• Packaging

• Stocking

• Material Identification

• Transportation

Processes &

Control for:

• Product audit

• Customer feedback

• Distributor audit

• Field Return Analysis

• Process Audit

• Inspection

• Self-Assessments

• Product Tests & Evaluation

QUALITY DATA

• Monte Carlo

• GD&T

• FEA

• Saber

• Thermal

Modeling

  • QUALITY TOOLS
  • Quality Problem Solving
  • FMEA
  • Top 5
  • SPC
  • R&R
  • FEA
  • DOE

• Collect Data

• Analyze Data

• Institute Corrective Measures

• Feedback - Lessons Learned

DeliveryOf Quality

rockwell automation s quality highlights3
Rockwell Automation’s Quality Highlights

Commitment To Quality

Commitment To Quality

Delivery Of Quality

Delivery Of Quality

Quality From The Customer’s Perspective

how we measure quality
How We Measure Quality

Channel Surveys

End-user customer surveys

Product Returns

Customer visits

Quality from the

Customers Perspective

responding to customer quality concerns
Responding toCustomer Quality Concerns
  • 24 X 7 Customer service hotline: (440) 646-5800
    • Allen-Bradley
    • Rockwell Software
    • Reliance
    • Dodge brand
  • Support: www.automation.rockwell.com/support
  • Global Technical Services
    • U.S. and Canada: 1-800-422-4913
    • International: 1-440-646-5800

Quality from the

Customers Perspective

responding to customer quality concerns1
Responding ToCustomer Quality Concerns

Customer Satisfaction Reporting

Quality from the

Customers Perspective

quality policy
Quality Policy

Rockwell Automation is committed to enhancing its customers’ success worldwide with products, services and responsiveness that set industry standards for quality and value. We relentlessly strive to be the best in every aspect of our business, by fostering a culture of trust, teamwork, responsibility, high expectations and open communications with employees, customers and suppliers.

Quality from the

Customers Perspective

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