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GLOBAL BUSINESS ETIQUETTE

GLOBAL BUSINESS ETIQUETTE. CORPORATE HUMAN RESOURCES. Etiquette. Oxford English Dictionary : a. The conventional rules of social behaviour. b. The customary behaviour of members of a profession towards each other.

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GLOBAL BUSINESS ETIQUETTE

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  1. GLOBAL BUSINESS ETIQUETTE CORPORATE HUMAN RESOURCES

  2. Etiquette Oxford English Dictionary : a. The conventional rules of social behaviour. b. The customary behaviour of members of a profession towards each other. The forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life.

  3. Objective • To understand and practice an adequate Business Etiquette Behaviour in any given situation. • To help engrain confidence and ease to work well in the dynamic ‘Global Village’ • To ‘feel- at -ease’ with the expected business behaviour in the current corporate scenario.

  4. Business Etiquette : Areas Covered • High & Low Context • Greeting Etiquette • Dress Etiquette • E-mail / Telephone Etiquettes

  5. High and LowContext

  6. High Context Low Context Orientation Group Individual Sensory Involvement High contact, low personal space need Low contact, touch behaviour, high personal space needs Social Messages Implicit : Embedded in social context, personal relationship, personal word or guarantee. Explicit : Written agreement / lawyers. Social context not very important Time Orientation Polychronic: Time is circular. Event proceed at their own pace. Multiple events occur simultaneously Monochronic: One Time only. Time is linear High and Low Context

  7. High and Low Context

  8. Greeting Etiquette

  9. Greeting the Visitor • Stand up when a visitor enters the room or you are being introduced • Shake hands • For a female client, her prerogative to initiate the handshake • Invite the visitor to sit down, then sit down yourself. • When visitors leave, show them out, to the reception / elevators.

  10. When you are a visitor ! • Don’t be late • In the office, wait for the host to tell you where to sit • Put briefcase / handbag on floor next to you. • Last few words - “Thank you Sir, for your time and attention. Good day” • Send thank you note within 24 hours • If meeting is less than 30 minutes, politely refuse tea, unless it arrives unasked • Politely say No, to an offer for cigarette

  11. The Meeting Room • Keep your feet on the floor • Don’t cross your arms in front of you • Sit straight and don’t slouch • Maintain a high-energy & involvement level • Enter the meeting room decisively • “Elbow on the table, elbows in the air—both of these will get you a very angry stare!”

  12. Attending a meeting • Listen carefully • Come prepared • Be concise and articulate when speaking • Show respect

  13. What about doors? • If you reach the door first, open it, go through it and hold it. • Men, no longer hold doors for women, a lost privilege. • Allow the senior official to reach through doors first. • If someone’s arms are laden, hold the door regardless of seniority or gender.

  14. Business Introduction • Introduce a person at lower level to one at a higher level • Introduce young to old • No ‘Nicknames’ • ‘Titles’ only if they are used or appropriate

  15. Greeting : How To Do It • <Mr./Mrs. Higher on the Business Ladder>, I would like to introduce < Person of lower rank.>. E.g. “Mr. Roy, I would like to introduce Mr. Gupta” • But! The client ALWAYS takes precedence over anyone in your organization.

  16. The Name Game • Offer your name first. • People wince when you mispronounce their names. • Don’t know the correct pronunciation of someone’s name, Ask! • If still in doubt, ask apologetically for the person to repeat it.

  17. Mastering the Handshake

  18. The Pull-In

  19. The Two-Handed Shake

  20. The Topper

  21. The Finger Squeeze

  22. The Bone Crusher

  23. The Palm Pinch

  24. The Limp Fish

  25. The Proper Handshake • Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice from the elbow • Is released after the shake, even if the introduction continues • Includes good eye contact with the other person • Hold your drink in your left hand to avoid a cold, wet handshake

  26. Business Card : How & When to use • Present type side up • Be selective. Don’t give to everyone • Do not offer soiled, damaged, or out-of-date, cards • When a Card is handed to you, read it before keeping the same • Carry for all social occasions • Carry your card in a holder / wallet • Can be used as enclosures in gifts or with flowers

  27. A Good Conversationalist: • Is polite • Is a good listener • Puts others at ease • Can discuss numerous issues • Asks good questions • Never interrupts

  28. A Good Conversationalist: • Graciously accepts a compliment with a simple, “thank you” • Extends a compliment with sincerity • When mingling; • approach groups of three rather than two • learns to open and end conversations with grace • picks up on nonverbal cues when to end a conversation with “It’s been a pleasure talking with you, please excuse me.” or “I’ve enjoyed meeting you, please excuse me.” • never have your drink more than half full so if you are “stuck” you can say “excuse me, I’m going to refill my drink.”

  29. Conversation Topics : Do’s and Don’ts • Look for the common denominator. Everyone has a common bond, use it to help conversation begin • Avoid discussing politics, religion, personal topics and gossip in professional settings • Avoid being negative in any context • If someone compliments you, it’s not necessary to return the compliment. • Safer topics to discuss include:Weather ,News and Current Events,Sports, Books, Movies, Music

  30. Cross-cultural Sensitization and Understanding STRATEGIES FOR INTERNATIONAL BUSINESS SUCCESS

  31. LEARN ABOUT THE BUSINESS BEFOREHAND

  32. OBSERVE

  33. ASK QUESTIONS

  34. BE AWARE OF YOURSELF

  35. ALLOW FOR MORE TIME

  36. FIND HUMORIN SITUATIONS

  37. LEARN TO TOLERATE UNCERTAINTY

  38. GO EARLY

  39. BUILD YOUR SKILLS

  40. Dress Etiquette

  41. Conservative business attire : (A dark suit; white or light colored shirt.) Suit colors : Dark blue, gray or black Tie with conservative stripes of “soft” designs (blue and red is a good bet if you don't know what's appropriate). The tip of the tie should be till the belt Socks : match color of trousers and not shoes Shoes : Black, dark brown (not blue, tan or gray) Belt : is a must and should be black and leather, that matches with the shoes Do not overload your shirt pocket Men

  42. A bit over dressed Can't go wrong with a jacket and tie College Student Look - Too Casual

  43. CORPORATE FORMAL ATTIRE

  44. Women • Conservative business attire : A dark coat and skirt/trousers or a plain saree / salwar kameez • Coat/trouser colors : Black, gray, dark blue • Shirt colors : white and pastels • Saree/Salwar Kameez : small, delicate motifs that do not distract. Sober, light colors are the preferable ones • Knee length skirt, with stockings • Shoes : closed toed, conservative low heels (max of 2.5 inches) • Socks/hosiery : always wear with skirts or trousers. Preferred color is natural • Minimal jewelry - wedding ring ; one pair of earrings

  45. Dress for Success

  46. A bit casual Looking sharp Good for a date, but not professional Great

  47. Casual Work Attire

  48. Don’ts • Ill-fitting clothing. • Inappropriate apparel for the job or occasion.(e.g.wearing jeans for an interview) • Overly accessorizing.(e.g. wearing inappropriate caps etc.) • Improper footwear. • If female - too much make-up, males - too much cologne. • Poor grooming habits (e.g. non usage of deodorant)

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