TRAVEL
This presentation is the property of its rightful owner.
Sponsored Links
1 / 41

TRAVEL MANAGEMENT SOLUTIONS PowerPoint PPT Presentation


  • 93 Views
  • Uploaded on
  • Presentation posted in: General

TRAVEL MANAGEMENT SOLUTIONS. experience higher business performance. higher business performance. Your State Team . Michael Fairchild, State of Louisiana Account Manager. Kathy Higginbotham, Operations Manager – Baton Rouge. Lisa Goins, Operations Manager – LSUHSC Shreveport.

Download Presentation

TRAVEL MANAGEMENT SOLUTIONS

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Travel management solutions

TRAVELMANAGEMENT SOLUTIONS

experience higher business performance

higher business performance


Your state team

Your State Team

Michael Fairchild, State of Louisiana Account Manager

Kathy Higginbotham, Operations Manager – Baton Rouge

Lisa Goins, Operations Manager – LSUHSC Shreveport

Liz Gaiennie, National Account Manager

Lou Poore, Vice President Operations


Who we are

Who we are

Founded 1924

Headquartered in Hanover, Germany

Over 80,000 employees

$22B in revenue

A top 30 DAX company

World’s leading tourism and services group

Founded 1979

Headquartered in Denver, Colorado

Over 4,000 employees

$4.7B in sales

Publicly traded on NASDAQ

2nd largest TMC company in North America


Unique global provider

Unique Global Provider

  • World’s 3rd largest TMC

    • Multi-national capabilities

  • 2nd largest TMC in North America

  • Over $11 billion annual sales

    • Exceptional negotiating leverage and clout

  • 1,600+ locations in over 80 countries

    • Reservation Centers, on-sites, off-sites, Call Centers, Airport Offices, European Service Center

  • More than 13,000 employees

    • Dedicated to customer service


  • Global coverage

    Global Coverage


    Client partners

    Client-Partners


    Goals for the state of louisiana

    Goals for the State of Louisiana

    • Implement a cost effective, user-friendly online booking tool accomplishing high adoption rate;

    • Consolidate and deliver a consistent best in class global travel program;

    • Identify opportunities for cost savings and controls;

    • Deliver a high level of customer satisfaction;

    • Research and incorporate best practices in travel services;

    • Maximize use of technology to improve the delivery of service;

    • Provide a communication platform with dynamic content for travel population.


    Service delivery

    Service Delivery

    Customized for State of Louisiana

    • Regional Reservation Service Centers in Baton Rouge, Shreveport and New Orleans

      • Teams of agents thoroughly trained in State of Louisiana’s travel policy;

      • Dedicated International, Group, and Special Services desks;

      • State-of-the-art telecommunications and e-mail systems to link all three State Service Centers.


    Operations overview

    Operations Overview

    • Service Goals

      • Returned calls/messages within 30 minutes;

    • Fees and how they will be applied

      • Fees are no longer refundable;

      • Full Service - $22 per ticket;

      • Agent-assisted - $17 per ticket;

      • Touchless (OBT) - $12 per ticket;

        • Down to $10 based on adoption rate

      • Groups – Ranging from $21 to $10 based upon the number of travelers;

      • No hotel/car only fees.


    Various types of fares

    Various Types of Fares

    • State Contract Fares

    • For Fiscal 2005-2006, the only airlines offering State contract fares are American and United;

    • Negotiated Fares

    • Currently, the only carrier in this category is Continental, but we are working with several other airlines at this time;

    • Published Fares

    • Standard fares – both refundable and non-refundable -- offered to the general public and available via our Sabre reservations system (GDS);


    Fare types continued

    Fare Types, continued...

    • Web/Internet Fares

    • Fares normally associated with the Internet and usually obtained from 3rd partywebsites, including airline-specific sites;

    • DCA3 Fares

    • Web/Internet fares that are contractually available to us via our GDS. With very few exceptions, the same fares as above.

    • To access those exceptions, our agents go directly to such sites as SWABIZ (Southwest), CompanyBlue (JetBlue), and A2B (AirTran).


    Non refundable fares

    Non-Refundable Fares

    • Represent significant potential cost savings;

    • Rules of the Non-Refundable Ticket:

      • Must be purchased either immediately or within 24 hours of initial booking;

      • May require a minimum stay;

      • Airline charge to make changes will range from from $50.00 to $100.00;

      • If exchanged, any difference in the old fare and the new fare must be collected;

      • Non-Transferable (No name changes).


    Non refundable fares continued

    Non-Refundable Fares, continued...

    • Tips on how to get the Best Fares:

      • Advance Purchase;

      • Be flexible with travel dates;

      • Try alternate airports.


    Itineraries vs receipts

    Itineraries Vs. Receipts

    • Itinerary Information Includes:

      • Restrictions and requirements;

      • Your detailed airline flight schedule;

      • Detailed rental car information;

      • Detailed hotel information.


    Sample unrestricted itinerary remarks

    Sample Unrestricted Itinerary Remarks


    Sample non refundable itinerary remarks

    Sample Non-Refundable Itinerary Remarks


    Sample air itinerary information

    Sample Air Itinerary Information


    Sample rental car itinerary information

    Sample Rental Car Itinerary Information


    Sample hotel itinerary information

    Sample Hotel Itinerary Information


    Receipts

    Receipts

    • Receipts

      • Shows Airline Ticket Information

        • Reservation Code

        • Ticket Number

        • Date of Issue

        • Invoice number

        • Total Airfare

        • Total Service Fee

        • Total for Airfare & Service Fee


    Sample receipt remarks

    Sample Receipt Remarks


    Technology

    Technology

    Cutting-edge technology

    to ensure

    HIGHERBUSINESSPERFORMANCE


    End to end travel management

    End to End Travel Management

    Best practice methodology & expertise to achieve maximum performance


    Travel savings solutions

    Travel Savings Solutions


    Management reporting solutions

    ReportFLYR™

    Global Web-based management reporting system;

    AlertFLYR™

    Exclusive digital dashboard technology;

    InvoiceFLYR™

    Transactional search application;

    PolicyFLYR™

    Travel policy reinforcement through e-mail and reporting;

    SecureFLYR™

    Global traveler security and education;

    Online Booking Tools

    Customized web-based booking tool.

    Management Reporting Solutions


    Invoiceflyr

    InvoiceFlyr


    Invoiceflyr1

    InvoiceFlyr


    Invoiceflyr2

    InvoiceFlyr


    Invoiceflyr3

    InvoiceFlyr


    Invoiceflyr4

    InvoiceFlyr


    On line booking solutions

    On-line Booking Solutions

    • Customized

    • Reduced costs

    • Experienced E-Commerce Team

    • On-going support

      • Communication

      • Training

      • Adoption Consultation and Maximization


    Focus and commitment

    Focus and Commitment

    • Build on current travel program achievements

    • Continue to partner with State of Louisiana;

      • Validate current processes

      • Challenge status quo

      • Recommend improvements

      • Reduce travel program costs

      • Position State of Louisiana for the future

    • Set short and long-term program objectives;

    • Establish mutually defined goals;

      Produce Powerful Results!


    Travel management solutions

    Continuing to build the foundation for a strong, lasting partnership


  • Login