Student Population by Age University of Phoenix and all Higher Education

2. Student Population by AgeUniversity of Phoenix and all Higher Education

3. Distance Learning Growth Indicators • 40% of all people pursuing degrees are over the age of 40 • The wage gap between the high school educated & college educated grew from 25% in 1980 to 89% in 1996. • Estimate that increasing education level of employees by 1 year can increase productivity by 8-12% • The need for Information Technology (IT) professionals is projected to double by the year 2006 (10% of IT jobs today go unfilled) • The Web-based education & training market is estimated to grow from $92 million in 1996 to 1.8 Billion in 2000. (compound average growth of 109% over five years) From ‘92 to ‘97 - 55% increase in corporate training outsource expenditures (to $60B) Sources: National Ctr. for Higher Ed. Statistics; U.S. Dept. of Labor Statistics

4. University of Phoenix locations UOP Locations IPD Locations WIU UOP Main campus London 72 Locations, 17 States, theCommonwealth of Puerto Rico, British Columbia, and the Netherlands Hawaii Puerto Rico

5. Transforming the Academic Process for Adult Learners:UOP’s Institutional focus • Small Classes • Facilitative vs. didactic • Integration of theory & practice • Outcomes vs. inputs • Pro-active student support(process assessment) • Non-traditional scheduling

6. Teaching/Learning Model • Small class size • Instructors who facilitate learning • Study groups • Focus on communication skills • Outcomes-oriented program

7. Changing Metaphors in Higher Ed • Industrial AgeInformation Age • Place: Campus Home, Work, • Local Center • Time: Campus Schedule 7 days x 24 hours • Content:Courses/Degrees Modules/Domains • Measurement:Seat-based Competency based • Provider:College/ University Business, Publishers, • Software Dev. • Source: George Connick, Distance Education Publicatons, 1997

8. Intro to Online Campus • Established in 1989 • Located in San Francisco • Current enrollment - 9,000+ • Students throughout the U. S. and 21 countries

9. Teaching/Learning Model • Small class size • Instructors who facilitate learning • Study groups • Focus on communication skills • Outcomes-oriented program

10. “Asynchronous” Online Classroom • Participate at any time of day or night • Typically, 5 out of 7 days • Students read and reflect before sending their responses • Highly democratic environment • No hiding at the back of the classroom • Discussions focus on applying theory to real-life experiences

12. How do Online students get started?

13. Required Equipment • IBM compatible PC • Modem and phone line • Word-processing software • Spreadsheet software

14. Student Receives Materials • UOP Online Catalog • Books • Module • OLS Software • Course-specific Software

15. Profile of Online Students • Average age is late-thirties • Average annual householdincome is $76,000 • 72% have been employedon a full-time basis fornine years or more • 75% receive some level oftuition reimbursement fromtheir employers

16. Administrative Systems in the “Virtual” University • A new tutorial orients students, faculty, and staff to OLS • Communicate with students via OLS, the Web, email, fax and 800# • Administrative “teams” serve students • UOP provides technical support, as well as academic and financial guidance • Fully computerized tracking systems • “Access” database for faculty services

17. ONLINE LIBRARYCOLLECTION

18. Online Library Collection • Allows the search and retrieval of articles from thousands of publications • Provides two levels of service • Assisted: Call Learning Resource Center’s toll-free number or contact LRC via ALEX • Unassisted: Access and search via the Internet • Contains millions of articles, company profiles, and reference sources

19. Programs Available Online • Bachelor of Science in Business (concentrations: Information Systems, Administration, and Management) • Master of Science in Computer Information Systems • Master of Business Administration (concentrations: Technology Management and Global Management) • Master of Arts in Organizational Management

20. Online Faculty

21. Online Faculty Profile • 850 part-time faculty members • All hold Master’s or Doctoral degrees • Professionally employed in their fields • Average 16 years’ experiencein their field • Teach about 8 courses per year

22. Faculty Training • Two Weeks of Online Faculty Training • OLS Tutorial (self-paced) • Demonstration of Technical Proficiency (the “test”) • Facilitation Training (two weeks of intense training) • Course Observation and Discussion (optional, two weeks) • Five to Six Week Mentorship • Coaching • Evaluation • Pass, Re-mentor or Deny

23. Evaluation Criteria • Online Formatting Skills • *Capitalize--mixed case is best • *Highlight • Technical Skills • *Manage notes and files • *Create meetings • Communication Style • *Use appropriate tone • *Demonstrate steady presence • Teacher/Student Interaction • * Encourage participation • *Give & receive feedback • Response Time • *Answer questions within 24 hours • *Return graded assignments within a week • Presentation of Content • *Pace course effectively • *Provide current information

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25. Before Assessment Begins • Practitioner Faculty Have: • Developed curriculum • Identified core content areas • Adopted appropriate textbooks/materials • Developed assessment questions • Provided feedback to Deans to improve/ update current textbook/materials • Received feedback on student evaluations and outcome assessments to improve curriculum

26. Assessment Begins • With All Adult Students Having: • Taken a 3 hour pre-assessment of cognitive skills/abilities (COCA) • Received a pre-COCA profile outlining scores with recommendations for study • Taken a communication skills inventory • Taken a critical thinking skills assessment • Identified preferred learning style • Identified educational goals

27. Assessment Continues With • All Adult Students Evaluating Continuously: • Faculty abilities to convey curriculum • Effectiveness of the curriculum • Overall educational effectiveness • Effectiveness of study groups • University support services (Learning Resource Center, Advisement, etc.) • Quality • Timeliness

28. Assessment Continues With • Faculty Evaluating Students Continuously: • In the course content area • On their communication skills

29. Assessment Concludes • With All Adult Students having: • Taken a 3-hour post-COCA assessment • Taken a post-communication skills inventory • Received a faculty assessment of communication skills • Received a faculty assessment of critical thinking skills • Received a profile of all outcomes

30. Cognitive AssessmentOnline vs. Other UOP Undergraduate Graduate Students Completing 6/96 - 6/97

31. Educational Preparation for Current Job Percent of Responses High or Very High Medium Low or Very Low MBA Alumni - Class of 1993 (Survey Conducted Summer 1996) Alumni Ratings of Program Effectiveness