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Knowledge Hub Connect-Collaborate-Learn-Innovate. 1 March 2011. http://www.local.gov.uk/knowledgehub. Knowledge Hub. Vision. Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn ’ t

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Knowledge hub connect collaborate learn innovate

Knowledge HubConnect-Collaborate-Learn-Innovate

1 March 2011

http://www.local.gov.uk/knowledgehub


Vision

Knowledge Hub

Vision

  • Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn’t

  • Create a Local Gov culture of collaborative practice development, sharing and problem solving



What is the knowledge hub

Knowledge Hub

What is the Knowledge Hub?


You re already using the knowledge hub but you just don t know it

Knowledge Hub

You’re already using the Knowledge Hub….but you just don’t know it!


Knowledge Hub

Simples!

comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited



A collaborative knowledge encyclopedia for local government

Knowledge Hub

A collaborative knowledge encyclopedia for local government



App stores

Knowledge Hub streams

App Stores


A replacement for communities of practice
A replacement for Communities of Practice streams

  • 80,000 members

  • 1,500 communities

  • 22,000+ monthly contributions


But why many conversations being missed lack of permeability
…but why? Many conversations being missed (lack of permeability)

CoP

Blogs

Tweets

Websites


Stick it all together
Stick it all together… permeability)

Powerful semantic search

Mashup centre

Community workspaces

Aggregation + Activity Streams

App Store

Peer reviews &

recommendations

Performance Comparisons

Knowledge Wiki


Utopia

Knowledge Hub permeability)

Utopia?

8/9



Knowledge hub will enable users to link and aggregate multiple conversations and data sources

Knowledge Hub permeability)

Knowledge Hub will enable users to link and aggregate multiple conversations and data sources


Getting answers to questions using khub

10 permeability)

  • I am…

  • Preparing for council meeting with aim of questioning performance in adult social care

  • Checking for best practice in other councils

  • I am…

  • Checking the bin collection in my street and seeing if anybody else is complaining

  • Comparing council tax rates with our neighbouring areas

CITIZENS

COUNCIL OFFICERS

ELECTED MEMBERS

  • I am…

  • Making sure government departments use the tool for all their demands on councils

  • Able to see which councils in most need of support and making contact to offer help

SECTOR

  • I am…

  • Reviewing my overall dashboard

  • Analysing poor performance in housing costs and benchmarking with comparable councils

Getting answers to questions using KHub


Knowledge Hub permeability)

Limitless scope for ‘Apps’…

www.local.gov.uk/knowledgehub


9 permeability)

Case Study

LG Group Inform - An Aid to Decision MakingExample of user path from headline metrics down to analysis

Action

Data

Insight

Insight

2

3

4

1

Monitor chosen metrics

Understand in context

Take action to improve

Explore productivity drivers

“How am I performing”

“How can I identify where to make improvements?”

“What actions should I take?”

“How do I compare?”

  • Then click problem area to see progress over time and comparison to other councils

  • Council leader or service leader selects summary metrics they want to monitor

  • Then explore drivers of performance by combining metrics

  • Use insight to improve decision making and help take action

Question to explore

Driver A

My metric over time, £’000

Driver B

My council versus

Peers, £’000

Driver C

Driver D

Driver E

Driver F


Twitter Stream permeability)

Activity stream



Benefits

Knowledge Hub permeability)

Benefits

Organisational learning and innovation

Knowledge Retention

Local performance and productivity

Self assessment and benchmarking

Transparency of information

Sector-led improvement

Cross-sector working

Transformation of workforce and services

Lower cost ICT infrastructure (Intranets/Extranets/Websites/Applications)

www.local.gov.uk/knowledgehub


Knowledge Hub permeability)

Helping us all to innovate,

create, connect,

collaborate

…. and see things

differently…


More information: www.local.gov.uk/knowledgehub permeability)

Follow us on Twitter: www.twitter.com/knowledgehub

Tweet and follow the hashtag: #khub


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