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Knowledge Hub Connect-Collaborate-Learn-Innovate. 1 March 2011. Knowledge Hub. Vision. Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn ’ t

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Knowledge HubConnect-Collaborate-Learn-Innovate

1 March 2011

Knowledge Hub


  • Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn’t

  • Create a Local Gov culture of collaborative practice development, sharing and problem solving

Knowledge Hub

Knowledge Hub

What is the Knowledge Hub?

Knowledge Hub

You’re already using the Knowledge Hub….but you just don’t know it!

Knowledge Hub

Simples! and are trading names of BISL Limited

Peer review and recommendations

4,716 reviews

Knowledge Hub

A collaborative knowledge encyclopedia for local government

Aggregate content from many sources – follow activity streams

Knowledge Hub

App Stores

A replacement for Communities of Practice

  • 80,000 members

  • 1,500 communities

  • 22,000+ monthly contributions

…but why? Many conversations being missed (lack of permeability)





Stick it all together…

Powerful semantic search

Mashup centre

Community workspaces

Aggregation + Activity Streams

App Store

Peer reviews &


Performance Comparisons

Knowledge Wiki

Knowledge Hub



Social and professional networks proliferate

Knowledge Hub

Knowledge Hub will enable users to link and aggregate multiple conversations and data sources


  • I am…

  • Preparing for council meeting with aim of questioning performance in adult social care

  • Checking for best practice in other councils

  • I am…

  • Checking the bin collection in my street and seeing if anybody else is complaining

  • Comparing council tax rates with our neighbouring areas




  • I am…

  • Making sure government departments use the tool for all their demands on councils

  • Able to see which councils in most need of support and making contact to offer help


  • I am…

  • Reviewing my overall dashboard

  • Analysing poor performance in housing costs and benchmarking with comparable councils

Getting answers to questions using KHub

Knowledge Hub

Limitless scope for ‘Apps’…


Case Study

LG Group Inform - An Aid to Decision MakingExample of user path from headline metrics down to analysis









Monitor chosen metrics

Understand in context

Take action to improve

Explore productivity drivers

“How am I performing”

“How can I identify where to make improvements?”

“What actions should I take?”

“How do I compare?”

  • Then click problem area to see progress over time and comparison to other councils

  • Council leader or service leader selects summary metrics they want to monitor

  • Then explore drivers of performance by combining metrics

  • Use insight to improve decision making and help take action

Question to explore

Driver A

My metric over time, £’000

Driver B

My council versus

Peers, £’000

Driver C

Driver D

Driver E

Driver F

Twitter Stream

Activity stream

  • Workspaces. Three types:

  • Communities of Practice

  • Social Network

  • Project

Knowledge Hub


Organisational learning and innovation

Knowledge Retention

Local performance and productivity

Self assessment and benchmarking

Transparency of information

Sector-led improvement

Cross-sector working

Transformation of workforce and services

Lower cost ICT infrastructure (Intranets/Extranets/Websites/Applications)

Knowledge Hub

Helping us all to innovate,

create, connect,


…. and see things


More information:

Follow us on Twitter:

Tweet and follow the hashtag: #khub

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