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Knowledge Hub Connect-Collaborate-Learn-Innovate. 1 March 2011. http://www.local.gov.uk/knowledgehub. Knowledge Hub. Vision. Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn ’ t

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knowledge hub connect collaborate learn innovate

Knowledge HubConnect-Collaborate-Learn-Innovate

1 March 2011

http://www.local.gov.uk/knowledgehub

vision

Knowledge Hub

Vision
  • Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn’t
  • Create a Local Gov culture of collaborative practice development, sharing and problem solving
slide6

Knowledge Hub

Simples!

comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited

a replacement for communities of practice
A replacement for Communities of Practice
  • 80,000 members
  • 1,500 communities
  • 22,000+ monthly contributions
but why many conversations being missed lack of permeability
…but why? Many conversations being missed (lack of permeability)

CoP

Blogs

Tweets

Websites

stick it all together
Stick it all together…

Powerful semantic search

Mashup centre

Community workspaces

Aggregation + Activity Streams

App Store

Peer reviews &

recommendations

Performance Comparisons

Knowledge Wiki

getting answers to questions using khub

10

  • I am…
  • Preparing for council meeting with aim of questioning performance in adult social care
  • Checking for best practice in other councils
  • I am…
  • Checking the bin collection in my street and seeing if anybody else is complaining
  • Comparing council tax rates with our neighbouring areas

CITIZENS

COUNCIL OFFICERS

ELECTED MEMBERS

  • I am…
  • Making sure government departments use the tool for all their demands on councils
  • Able to see which councils in most need of support and making contact to offer help

SECTOR

  • I am…
  • Reviewing my overall dashboard
  • Analysing poor performance in housing costs and benchmarking with comparable councils
Getting answers to questions using KHub
slide18

Knowledge Hub

Limitless scope for ‘Apps’…

www.local.gov.uk/knowledgehub

slide19

9

Case Study

LG Group Inform - An Aid to Decision MakingExample of user path from headline metrics down to analysis

Action

Data

Insight

Insight

2

3

4

1

Monitor chosen metrics

Understand in context

Take action to improve

Explore productivity drivers

“How am I performing”

“How can I identify where to make improvements?”

“What actions should I take?”

“How do I compare?”

  • Then click problem area to see progress over time and comparison to other councils
  • Council leader or service leader selects summary metrics they want to monitor
  • Then explore drivers of performance by combining metrics
  • Use insight to improve decision making and help take action

Question to explore

Driver A

My metric over time, £’000

Driver B

My council versus

Peers, £’000

Driver C

Driver D

Driver E

Driver F

slide21

Twitter Stream

Activity stream

slide22

Workspaces. Three types:

  • Communities of Practice
  • Social Network
  • Project
benefits

Knowledge Hub

Benefits

Organisational learning and innovation

Knowledge Retention

Local performance and productivity

Self assessment and benchmarking

Transparency of information

Sector-led improvement

Cross-sector working

Transformation of workforce and services

Lower cost ICT infrastructure (Intranets/Extranets/Websites/Applications)

www.local.gov.uk/knowledgehub

slide24

Knowledge Hub

Helping us all to innovate,

create, connect,

collaborate

…. and see things

differently…

slide25

More information: www.local.gov.uk/knowledgehub

Follow us on Twitter: www.twitter.com/knowledgehub

Tweet and follow the hashtag: #khub

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