ONE OF THE LARGEST TRAVEL COMPANY LOOKING FOR BACKEND CONTACT SUPPORT SERVICES FOR THEIR PREMIUM CUSTOMER.

1. ONE OF THE LARGEST TRAVEL COMPANY LOOKING FOR BACKEND CONTACT SUPPORT SERVICES FOR THEIR PREMIUM CUSTOMER. Client is the one of the largest online travel agency in the world and a market leader in the online travel service business and provides travel products and services to consumers through Websites and contact centers. KEY CHALLENGES CLIENTneed as solution that could recover its revenue generation channels through which client can overcome considerable decline in airline trafficking and hotel occupancy:  Understanding customer requirement  Efficiently processing of requirements  Customer satisfaction  Setting up of Customer Contact Center PROPOSED SOLUTION As a Travel BPO services provide, IBN Technologies recommended an integrated suite of services:  Inbound Customer Contact Center  PNR processing & up gradation  Optimization of Customer Support Channel  Fund Process Management  Deals & Vendor Contract updates  Contract Fare Management  Multi-Channel Support RESULT By Availing IBN Travel BPO services, CLIENT were able to achieve complete customer satisfaction effectively with the support of IBN BPO team.  CLIENT was able to focus more on core research &investment activities using proposed solution.  Increase in Revenue & Customer satisfaction  Decrease in Customer complains  Increase in Sales

2.  Easy to track overall performance through customer ratings  Increase in Customer Acquisition  More Focused to core strategies for achieving maximum growth.  Optimization of core resources BENEFITS The integrated suite of services recommended by IBN, Supported by domain expertise and professionals, delivered powerful results effectively & efficiently.  Enhanced investment activities & processes.  Cost effective.  Greater efficiency, resulting in more focus towards core research activities.