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Management and Continuous Improvement: Technology Solution. P Mani Joseph Modern College of Business and Science. Quality [email protected] MCBS. Quality Audit visit took place in 2009. MCBS received 4 Commendations, 4 Affirmations , and 15 Recommendations .

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management and continuous improvement technology solution

Management and Continuous Improvement:Technology Solution

P Mani Joseph

Modern College of Business and Science

quality audit@ mcbs
Quality [email protected] MCBS
  • Quality Audit visit took place in 2009.
  • MCBS received 4 Commendations, 4 Affirmations, and 15 Recommendations.
  • MoHE follow-up visit took place in December 2012 and endorsed the actions taken by MCBS
two recommendations from the quality audit reports
Two Recommendations from the Quality Audit Reports
  • OAC recommends that MCBS document the proceedings and decisions arising from committee meetings to improve committees’ effectiveness, guide subsequent actions, and provide a record for future reference.
  • OAC recommends that MCBS develop evidence-based, systematic short and long-term planning to inform decision making and management actions
corrective steps
Corrective steps
  • The QA Unit recognized the need for a systematic and ongoing tracking and reporting mechanism for assessment across the college.
  • Avoid chaotic, last-minute approach (fire fighting) to accreditation visits with a more orderly and effective process.
  • Move away from paper-heavy processes to digital processes
  • MCBS decided to introduce a technology platform to manage key processes.
mcbs sharepoint portal
- MCBS SharePoint Portal
  • Technology platform that supports
      • Strategic Plan management
      • Collaborative Work
      • Central Depository
      • Survey Management
plan management
- Plan Management
  • Educonnect is used in setting up the institutional goals, objectives, actions and targets.
  • Supports the academic and administrative units to contribute to the achievement of the agreed goals, objectives and targets
  • Continuous review of performance against defined targets.
  • Can track performance—down to the individual level 
  • Retrieves and aggregates the data, maps it to individual units/ and institutional goals, and delivers a set of dashboards that provide clear views into performance.
collaborative work
-Collaborative work
  • Provides collaborative workspace for the Self-Study process
  • Works on the principle of electronic check-out of a document before editing can occur. 
  • Multiple writers/reviewers have access to a single document; however, only one person can check the document out at any given time
  • Avoids creation of multiple versions.
  • Complete history of all edited versions of the report is archived by the software and is retrievable, so no work is lost. 
central resource depository
Central Resource Depository
  • Central location for storing all documents digitally
  • Holds any document format, including PDFs, images, videos, and text files.
  • Self study documents can be hyperlinked with these documents
  • Search capability, so people can find documents based on criteria such as author, date published, topic, or key words.
  • Organized by category, or alphabetically
system integration
System Integration






closing remarks
Closing remarks
  • Recommendation is to have a Management System
  • Involve all stakeholders
  • Address recommendations from multiple perspectives
  • SharePoint is a comprehensive and sufficiently flexible platform for managing performance.
  • Works with a local IT company to extend functionalities