CNA Presentation Topics

2. CNA History and Background Entry Level Positions Qualifications Required Daily Tasks / Projects Advancement Potentials Training Programs Performance Reviews Salary Bands / Ranges CNA Presentation Topics

3. From Humble Beginnings . . . CNA traces its roots to an insurance start-up launched in 1897 by Detroit entrepreneur Collins Hubbard Today, Chicago-based CNA is a global insurance leader

4. CNA Rankings • 7th largest U.S. commercial lines insurer • 11th largest U.S. property/casualty insurer • 14th largest U.S. property/casualty reinsurer • 28th largest global reinsurer • 51st largest U.S. life/health insurer

5. Technology at CNA • JAVA (J2EE) • Websphere • XML • VPN • Oracle SQL • UNIX / AIX • Windows 2000 / XP • Wireless • Multi Terabyte Data Warehouse • Business Intelligence • Mainframe (COBOL)

6. Entry Level Positions Application Development Analyst • Conducts detailed analyses of specifications, requirements, and equipment configurations for CNA systems • Develops and prepares computer applications (codes new or existing applications and/or integrates purchased solutions) • Prepares program test data, tests debugs programs • Supports operations area technical staff in implementation of application into production. Acts as liaison between clients and application areas

7. Entry Level Positions Quality Assurance Analyst • Assists in preparing and conducting quality assurance testing of software and systems utilizing problem-solving assistance tools • Provides help desk support to client and IT technical staff in resolving basic QA process or procedure questions • Recommends process improvements and assists project managers in implementation of basic process improvement strategies • May assist in the development of QA metrics for assessing application software or systems

8. Entry Level Positions IT Summer Internship Program • Designed to give students real-world work experience within several areas of IT: Infrastructure, Network Ops, QA, Security, and Systems Development • Professional and Personal Development activities such as public speaking and Lunch & Learns with senior management • Hands-on projects with assigned mentors • Full-time work schedule • Internship will last 8-12 weeks (start dates will vary)

9. Requirements Application Development Analyst • Bachelors’ Degree in CIS / Computer Science or other related discipline • Related Internship or IT Experience (for Full-Time candidates) • Minimum 3.0 GPA • Technical knowledge varies upon department location Quality Assurance Analyst • All of the above, as well as: • Overall understanding of the project management life cycle and prior use of project management tools • Good verbal and written communication skills with the ability to effectively interact with internal and external business partners

10. Daily Tasks / Projects Kevin Hinthorn – Quality Assurance Analyst • Transition to Corporate America • Internship • University Setting to Full-Time • Test for Quality • Create / Run Automated Tests Scripts using WinRunner • Create / Run Manual Test Cases • Create Performance Test Narratives • Assist with Test Strategy and Plan • Defect Management • Monitor / Track Application Defects • Create and Maintain Metrics

11. Daily Tasks / Projects Scott Jessee – Application Development Specialist • Outsourcing Strategy • Determine Strategy to effectively Outsource in order to Maximize Internal Talent, as well as allocate support activities. • Establish Governance and Integrate External Vendor to Internal CNA Team • Technology “Spin-Off” • Assist in $16M Sale of CNA Subsidiary • Development lead in providing requirements and working with purchasing outfit • Server Implementation • Analyze current applications & processes and recommend improvements • Travel to 5 U.S. locations for systems audit and implementation • Assist Coordination of new Server Infrastructure in multiple Business Environments and verify application compatibility

12. Advancement Potentials Individual Contributor Manager Path AVP Application DeveloperSr. Technical Specialist320 T3 Application Developer Director320 IT Project ManagementSr. Specialist260 Application DeveloperManager260 Application DeveloperSr. Specialist260 Application DeveloperSr. Specialist260 ArchitectureSr. Specialist260 Application DeveloperSpecialist240 IT Project ManagementSr. Specialist260 IT Project ManagementSpecialist240

13. Training Programs IT Specific • No formalized training program. We have mentors assigned to new hires once they have started, and there is project level training provided as needed. • CNA encourages employees to stay abreast of new technology within the company by sending them to internal training sessions. Ongoing Education • CNA offers tuition re-imbursement for classes you take related to your role or business • CNA will pay for certifications which are applicable to your role (MCSE, PMI, etc.)

14. Performance Reviews Expectation and Measure Setting • Manager and Employee define what performance objectives and competencies are expected for the performance period. Measures are created to determine success. Development Planning • Manager and Employee determine the development plan based on the employee’s performance expectations Performance Evaluation • Manager and Employee evaluate the employee’s actual performance as compared to the measures set forth in the definition period.

15. Salary Bands / Ranges Bands for Various IT Positions: Application Development Analyst – 220 Quality Assurance Analyst - 220 Application Developer Specialist – 240 Quality Assurance Specialist - 240 Application Developer Sr. Specialist – 260 Application Development Director - 320

16. Learn More About CNA • Indiana University Recruiting Schedule: September 15th: IT Career Fair September 20th: IT SCOOP Presentation October 18th: IT On-Campus Interviews • 2nd Round Interviews- Home Office Visits: Friday, November 11th, Friday, November 18th, Friday, December 2nd www.cna.com/careers