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Self Care Instructions. Exercise regularly Monitor your blood pressure Eat a healthful diet. Plain Words Exercise. Effective Communication. Introduces self and elicits introduction from patient Empathizes with and supports Uses effective non-verbal communication

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self care instructions
Self Care Instructions
  • Exercise regularly
  • Monitor your blood pressure
  • Eat a healthful diet
effective communication
Effective Communication
  • Introduces self and elicits introduction from patient
  • Empathizes with and supports
  • Uses effective non-verbal communication
  • Avoids the use of jargon *HL
  • Confirms the basic diagnosis
  • Explores the patients knowledge base of his/her diagnosis *HL
effective communication1
Effective Communication
  • Prioritizes treatment options and educates patients to these choices *HL
  • Elicits patient’s preferences and commitment to a treatment plan
  • Reviews treatment plan and obtains mutual statement of commitment
  • Encourages patient to ask questions *HL
  • Responds appropriately to patient’s feelings and is not judgmental
clear communication
Clear Communication
  • Assess baseline understanding
  • Explain things clearly using plain language
  • Emphasize 1-3 points
  • Effectively encourage patients to ask questions
  • Use teach-back to confirm understanding
  • Write down important instructions
  • Provide useful educational materials
instructions
Instructions
  • Break up into groups of 3
  • 1 person is the health care provider, 1 is the patient, 1 is an observer
  • The healthcare provider will select an instruction s/he is comfortable giving to patients and the patient will interact appropriately
  • The observer will observe with a list of strategies used in clear health communication. The observer will provide feedback.
slide10
Tips
  • Do not ask a patient, “Do you understand?”
  • Ask patients to explain or demonstrate
  • Ask questions that begin with “how” and “what,” rather than closed-ended yes/no questions
  • Organize information so that the most important points stand out and repeat this information
teach back phrases
Teach-back phrases
  • “I want you to explain to me how you will take your medication, so I can be sure I have explained everything correctly,” or
  • “Please show me how you will use the asthma inhaler, so I can be sure I have given you clear instructions,” or
  • “When you get home your spouse will ask you what the doctor said—what will you tell your spouse?”
assess and reassess
Assess and reassess
  • To assess the Health Literacy competency of healthcare professionals working in geriatric clinical settings.
  • To implement a training program to improve health literacy competence. To provide healthcare professionals with the tools necessary to effectively work with older adults.
  • To assess patient satisfaction of health information received using selected questions from the Interpersonal Processes of Care in Diverse Populations Questionnaire (IPC).
interpersonal processes of care
Interpersonal Processes of Care
  • Hurried Communication
  • Elicited concerns, responded
  • Explained results, medications
  • Patient-centered decision making
  • Compassionate, respectful
  • Discrimination
  • Disrespectful office staff
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