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Managing groups. What is a group/team? Which are the different types of groups? How to evaluate team effectiveness? Which factors affect group effectiveness?. What is a team? . A team is a unit of two or more people who interact and coordinate their work to accomplish a specific objective.

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Managing groups l.jpg
Managing groups

  • What is a group/team?

  • Which are the different types of groups?

  • How to evaluate team effectiveness?

  • Which factors affect group effectiveness?


What is a team l.jpg
What is a team?

  • A team is a unit of two or more people who interact and coordinate their work to accomplish a specific objective.


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Which are the different types of groups?

  • Formal vs. informal groups.

  • Formal

    • Horizontal and vertical teams (see Exh. 16.2).

  • Informal

    • When can they play a negative role in the organization?



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Which factors affect team effectiveness?

  • Depends on team characteristics and team processes.


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Team characteristics

  • Group size

  • Member roles

  • Group norms

  • Group cohesiveness



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Member roles

  • Task specialist role

  • Socioemotional role

  • Member roles can be viewed as existing in a continuum (Shortell-Table 6.2).

  • Teams must be well-balanced: satisfy social needs and accomplish the team’s task.


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Team Member Roles

High

Task Specialist

Role

Dual

Role

Member Task Behavior

Nonparticipator

Role

Socioemotional

Role

Low

Member Social Behavior

Low

High

Harcourt Brace & Company.


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Group norms

  • Informal.

  • Relate to day-to-day behavior and employee output and performance.


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Group cohesiveness

  • Is group cohesiveness good or bad?


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Groupthink

  • Mode of thinking that people engage in when they are deeply involved in a cohesive in-group, and when the members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action.


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Techniques to diminish groupthink

  • Devil’s advocate

  • Multiple advocacy

  • Brainstorming

  • Strive for group heterogeneity.


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Team processes/Stages of team development (Exh. 16.5)

  • The five stages usually occur in sequence.

    • Forming, Storming, Norming, Performing, Adjourning.

    • Not all groups go through all stages

  • Managers need to consider the stage of team development in establishing group expectations.


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